My advice is, cancel your order as
Soon as possible. Hallmark will never deliver and the staff seems to be new every two weeks. I had the same experience I waited for 4 months and nothing came. Hallmark and told me that they would have to re-order because something had happened to the original order. (I believe the range was given to another customer.) I ended up ordering a very similar style from Ilve. I had to wait 3 months to get it but the company was much easier to work with. I ordered my Ilve range through Pirch Glendale, Los Angeles.

Also, I think I saw you were in NYC and I had a great experience with Superior Mktg in Brooklyn they are the Ilve Distributor in NY They also offer a 10%contractors discount with out a hassle. Hallman abd HD don’t do that. I agree with previous post. Cancel and reorder. Even if you have to wait because of Covid you will be in better hands than Hallman and Home Depot.

Miriam, that is terrible advice. And the company is “Hallman”.

Maggie, don't follow any advice. Do what you think is right for YOU!!

I have an Ilve Nostalige, which is the same as the Hallman and have had no issues. Some of you may find the FB group helpful, if you haven't joined already. https://www.facebook.com/groups/2834116923521062

Hallman Industries is at the mercy of the worldwide supply shortage that nearly all appliance brands are experiencing, and well as many other industries.
As raw parts and materials production recovers, and the world comes out of the pandemic, lead times will return to normal-6 weeks for production, and 6 weeks for shipping.
Our manufacturing partner is opening a new production line in June to hopefully reduce even further.

-Ben

For support, we have a full staff in our Texas office daily. The absolute fastest way to receive the attention that you need is to submit a support ticket via our website. We have transitioned to a fully integrated system via Microsoft Dynamics 365 for all orders, customer service, logistics, etc.
Later this year, regardless where you purchased, you’ll be able to login to see status updates for both deliveries and service tickets, with email updates after any action is completed.

Ben

Ben, and Baylee @Hallman Industries LLC
You guys have been amazing and I have nothing but good things to say about the range itself, and your customer service!!

As for after-sales warranty and repair support, we partnered with Mr Appliance nationwide to perform the lion’s share of our work. In addition, we have an extensive contact list of independent service providers around the nation. Regardless where you live, or who services your machine should something need attention, again, please submit a ticket to our team on the website.
We wish you all well. Please know that we currently have the best team in place of all my 16 years history since starting this business.
Respectfully, Ben

We just released the e ability to order in 180 colors on our direct website. Ventilation hoods will be available to order in all RAL colors as well in short time.
Ben

I will add the repair contacts that I have used to install, and to calibrate my range. If you are in northern Utah, both MyTy Appliance, and IFix appliance work on these ranges. Hallman was great about having their tech tell the appliance guy how to calibrate the range manually...he was under the impression that it cannot be done.

@Hallman Industries LLC I have been in email contact with your Texas location about potentially flying in to see and touch a range prior to making the blind purchase. However I was told your store is only open M-F 9-4. any exceptions to that for customers that would be flying in just to go to your store?

Also, I have been inquiring about hallman certified, or technicians to install (for warranty) and service my Hallman in my area of Miami, FL (just so that IF something comes up, I will have piece of mind knowing how i would go about getting it serviced), but I have had no luck obtaining a list or references. How should i go about seeing repairman in my area?

@Maggie | Richmond Design did you ever hear from Hallman?

@Evelyn C i can absolutely make something work for you! Please email me at bwalker@hallmanindustries.com and we will get you set up.

For the repair questions, I will get someone from service to get a list ready for me to send to you! I look forward to hearing from you.

Property Brothers routinely use Hallman equipment to compliment their kitchen renovations 🙌 🙏🏼

I just watched it, and my kid said "they have our range" ;) The Vegas kitchen in that episode was beautiful.

Does anybody know if the finish on the white is matte or glossy? I can't seem to find that information.

The white is glossy.

@jennifernelson24 thank you! Do you own one or have just seen one?

I own it. If you are on fb, there is a group w pics and a lot of other info. Link in comments above, if interested.

@jennifernelson24 thank you, much appreicated.

Mine, too is glossy!

Still no sign of our Hallman range that we ordered in November... @Hallman Industries LLC @Hallman... Baylee Walker wrote on here to give her a call to make it look like they actually had a customer service team but then doesn't answer her phone or emails..... sigh...

Don't forget we have been in a glabal pandemic. The ranges are produced in Italy which has largly been shut-down. not to mention the shipping crisis as a result of said pandemic.

Hi Lila. I am an interior designer and well aware of the pandemic and it's effects. That, however, is no excuse for zero communication on Hallman's end and a 9 month delay!

@Maggie | Richmond Design, please email me blake@hallmanindustries.com

Does anyone know if there is a color swatch available? I only need the Standard Colors not the 180 custom colors.

@paloulover Yes, You can now order color samples on line! You can find them under the accessories tab.

There is NO ONE that repairs them in all of the Minneapolis metro. Hallman will not help with this . They tell you to find someone yourself and then let them know. (this is for warranty work) They deliver to the curb. There are no services that bring it into the house. The warranty info says you have to use a qualifed hallman technican to install or void the warranty - there are none. Even if you are very pleasant, if you ask questions they will either hang up on you or say "I don't have time to answer your questions" and hang up on you. If it comes damaged, they will not repair they will take it back. You have to cancel your order and start over. No options. I would think twice and then twice again before you design your kitchen around a 40" range (like I did) because I am stuck! look up hallman reviews on better business bureau and you'll see that this is how they work. There are numerous formal complaints filed against them.

I really feel your frustration. I have been looking for someone to repair a Hallman range in Indianapolis, IN. I finally sold my condo; leaving the range behind and made sure the new owner (who absolutely loved the blue range) knew that I had no responsibility for the range. My problem was very minor so it didn't really affect the operation of the range. If I were to have kept the range, my next step was going to be to contact Home Depot. They sell Hallman ranges so they just might have a resource for getting them repaired. If there is a Home Depot near your, you might ask there. I wish you luck. Kitchenaid has a line of "colorful" ranges now so in my new renovation I'm going to try to go that route, however, getting any appliance right now is an issue due to the state of the world with Covid...at least that's their excuse. Best wishes.

I live in the country and no one ever heard about Hallman when I purchased my range. My contractor who remodeled my kitchen installed the range. I did not even look for a Hallman installer; waste of time. My contractor told me that there is nothing special about the range and that any technician who works repairing ranges could repair it without any problems. My husband repaired our old Thermador before we sold house, so I believed my contractor. Range is working beautifully for the last 3 years so I guess I am one of the lucky ones. Next time I may go with Blue Star or any other company. Good luck and I hope you can resolve the problem soon.

I agree with Nada, our installer said also that these are very basic ranges. Also, Hallman's tech was available for free (via a call) to walk the tech through the process of manually calibrating mine.

I would also think any place that services Ilve ranges would be able to service a Hallman. Maybe search and see if you have local techs for Ilve?  I'd think a showroom that sells Ilve might also be able to point you in the right direction.

I really love the black with gold knob range, but after reading how hard it is to find someone certified to fix/install leaves me a little leery to go with this range. Those that have one do you have major issues with the stove? I live in the DFW Texas metroplex area so we may have more resources in this area. Really love the looks of the stove and will be starting to build a new home shortly.

I am in NY but I had no problem getting my range installed by my contractor. It seemed like a simple connection for them.

So it didn’t void warranty if not installed by a certified technician for Hallman brand?

Hallman doesn’t have remote certified techs. As long as it is installed by a licensed contractor, they honor their warranty. My plumber hooked mine up. Just like hooking up any gas range, nothing special. I had an issue with my small oven and Hallman found a local appliance repair company to come fix it and covered it 100%. I still have 4 more years of Warranty through Home Depot. Don’t count in HD for any help. They suck at finding techs. Good news is that any appliance repair company that can repair a stove shouldn’t have an issue making repairs on it.

The large burners sometime take extra time to light, 30 seconds of trying instead of 10-15, but always fire up. No issues with the mediums or small.

I’ve had my 48” Hallman for over a year now and am happy with the product and service from Hallman.

Hallman Industries employs in-house technicians to provide remote service to field techs all over the nation.

Range manufacturers and distributors do not employ techs all around the country. They’re all paid contractors working on the same type of equipment.

No problem servicing DFW whatsoever.
8 million people live there.
We’re headquartered in Texas.
There are a ton of Hallman ranges in use in Dallas.

Thanks, Ben

I would steer clear of Hallman. I purchased one from Home Depot in April for a supposed delivery date of July. In September the stove finally arrived to Hallman in TX. They shipped it to my home in South Carolina. On arrival to South Carolina on Septemeber 17, the shipping company advises me that they don't bring it into the home, it is CURBSIDE delivery only. I was never advised of that information regarding delivery. I was in the process of trying coordinate and hire someone to bring the 350 lb stove into the house upon delivery from the shipping company they shipped the stove back to Home Depot in TX. The item ws finaly reshipped and delivered to my house on November 3. Due to inadequate protection in the packaging there were rub marks on numerous places on the stove. We immediately sent pictures and spoke with a Hallman representative. During initial correspondance with Hallman I was told I had 72 hours from when I received the stove to report any issues. After sending them the information immediately from when I unpackaged the unit, Hallman representative stated that I had 72 hours from some date in September when it arrived in Home Depot in TX to report the shipping damage. I wish I had read reviews on Home Depot prior to purchase, I posted one there as well. All the negative reviews regarding Hallman customer service is spot on. The shipping, delivery and installation process complaints are exactly the same problems I have experienced with my stove purchase. I will be sure to fill out warranty card perfectly because I can tell this company will point fingers and not take any responsibilityty if they can avoid it. Again, I highly recommend finding a different manufacturer, I have never experienced such a horrible time with any purchase I have ever made!

Since I bought mine (luckily avoiding Hallman; got an Ilve Nostalgie from Superior Marketing in Brooklyn NY , absolutely no issues in 2 years )

I’ve noticed that you can get the same stove almost anywhere!

Walmart, Wayfair and Overstock offer them in the Ilve brand.
Screw Hallman.

We have a Team of 20 that works non-stop to service our customers and continually releasing more features and functions to make your experience first class. Check out our new Live Chat feature for text/voice/video. Stay tuned for $1 White-Glove delivery to room of your choice nationwide

Shop Direct and get a 5-year CPS Extended Warrsnty for $1. Best in the Industry.

Send us a picture of your range and leave a review of your experience on our platform to get 10-year major components warranty for $1.

And for all you entrepreneurs out there, don’t be discouraged by naysayers and haters! Fight fire with fire. We haven’t busted our ass successfully for 17 years for nothing. Our record speaks for itself and will continue to do so.

Dear Hallman representative:

In your recent post you mention to not be discouraged by naysayers and haters, and that your record speaks for itself. Yes I agree, your record does speak volumes with me. Your company gave me no updates on an order two months overdue. Your company has failed to take responsibility for poor packaging and the damage my stove received during shipment. Your company ships the 350 lb stove with delivery to be done on my driveway, not in my home. Your company told me I had 72 hours from the time I received it to report the issues, which I complied with, only to be told that no your 72 hour clock started from the time it was delivered at the Home Depot where I ordered it,

not at time of delivery to my home when I got to finally inspect my unit. You have the distinction of having given me the worst experieince in my life in purchasing a new appliance and I have purchased many appliances in my 50 plus years of age! Shame on you for even trying to sound like a stand up company,

Gunnar, I am so sorry about your bad experience with Hallman. Maybe I am a lucky person; we purchased a Hallman range 48" through Appliances Connection and the experience was flawless. Arrived on time, about 12-14 weeks, we asked delivery company to leave in garage as kitchen was still under remo, was packed extremely well, installation was a breeze and we never had any issues regarding performance. This was about 3 years ago, when Hallman was still in diapers just about. We sold the house and the stove was left with the new buyer. Maybe Home Depot should share some of the blame? And Yes, I probably would purchase Hallman again.

Gunner Palm—you’re failing to mention that you ordered during a global pandemic, and it very luxury niche brand in the world with any demand is backordered. Also failing to mention that we sku vested in extra wood crates for every order. Also, we can’t control Home Depot and their delivery procedures so should not be held accountable. They pick items up from our facility in new condition and deliver 98% of them in perfect condition.

But not to worry, we’re launching new programs to help alleviate the situation further. It’s a major issue across the industry.

Hallman, Firstly the pandemic?? Really, you are still hiding behind that? How does that illeviate you and your company from not communicating and informing customers of udates to delivery timeline? Additionally, your company gave me the estimated delivery date, so maybe you should have had a more realistic delivery date in light of "the pandemic". With regards to the delivery procedures, yes, thats on Home Depot and being a class company they actually did the right thing, unlike your company, and helped rectify the delivery situation that they were resonsible for and even gave me a bit of a refund for my troubles, which is why I haven't mentioned them in a negative way. Lastly, the stove was packaged by your company, not Home Depot, yet your company continues to not take the responsibility for the damage during shipping due to your poor packaging procedures. You mention that Hallman vested in extra wood crates for every order, my queston is how else would you deliver a high end luxury niche brand item? I'm so glad to hear that 98% percent are in perfect condition so it's just us 2% that you just don't give a damn about. The 98% are lucky they don't have to deal with your lack of customer service. I'm glad you replied the way you did, it shows me how uninterested you are in assisting me in coming to a resolution. The Home Depot is showing class and working with me to resolve it, that is why I will continue to do business with them and why I will never buy another Hallman product again. I only wish I had read the reviews on Home Depot before I purchased because the other negative ones are spot on with the issues I experienced.

PS. I'll be filing my complaint with BBB and many other reviews on other platforms to come.

We had 2500 orders and zero production. It’s down to 240 backorders now and scheduled to be clear next month.

It’s not packaging. It’s being mishandled by carriers. We’re working on alternative solutions now. Home Depot is to blame. Their carriers are terrible. They have by far the most damages of any channel.

We service hundreds of happy customers every month and do the best we can for everyone and every scenario.

We have fantastic customer service. Reach out to us anytime via phone, web chat, or public forum. We successfully deliver hundreds of ranges every month and are known for our excellent support. Two years ago we did a project to add wooden packaging skeletons around every range, and we further reinforce it with ply wood on the lower portion of the range. You purchased the range from Home Depot so you should continue to deal with Home Depot. Please let us know if you have any technical issues.

I was informed, by a representative from Hallman, when I purchased the stove that I had 72 hours from when I received the stove to report any damages during shipping. I sent your company an email the day it arrived and then Hallman has done nothing to rectify the ssue. Obviously the rubs and dents were not prevented my your packaging. It is a shame that all you want to do in all of your responses is tell me how great you are packaging your product and how great your customer service yet you never offer any resolution with regard to my issues.