Home Extensions in Five Points.

“White Oak Custom Builders (Justin Hartman) was the contractor for a very extensive remodeling project of my house in 2013. The scope of the remodeling involved window replacement (22 windows and 6 patio doors and all new interior doors), interior wall and flooring system replacement, three decks, a new roof structure (approximately 2400 sq. ft.) and all new interior trim for what became a three level house, originally built in 1950. While major remodeling is inherently stressful for almost any homeowner, Justin’s services as a contractor were invaluable, and I am extremely pleased with the final result. Specifically, I would give Justin top marks in the following areas: 1. Quality of work performed. The quality of work done was consistently top notch. Justin knowledgeable, skilled, and competent and is conscientious about following project specifications, and his work product rarely needs improvement or revision. 2. Project management and coordination. Justin’s prior experience working in construction really paid off. He was knowledgeable about all aspects of our project, and was able to plan, coordinate and manage the activities of different work crews effectively. He remained closely involved in overseeing the project from start to finish. His excellent attention to detail, strong organizational skills and commitment to follow-through are assets which enabled him to juggle the extensive details involved in our project without missing a beat. Justin’s familiarity with building codes also facilitated a smooth and hassle-free process when it came to building permits and inspection. 3. Integrity and professionalism. Throughout the project, I was impressed with Justin’s commitment to generating a top quality product, rather than maximizing his profit margin. When situations arose where extra work needed to be done (because of hidden problems that were not apparent until work on the house had commenced), Justin either (if it was relatively minor) took care of it, or (if it was more extensive) involved me in an informed decision making. 4. Effective communication. Justin kept me closely informed of work crew schedules, delivery dates, and projected completion dates of different phases of our project. His communication (whether by cell phone or email) was always clear, informative, and helpful. He was either available on his cell phone, or returned my phone call within 2-3 hours. We never had a single miscommunication throughout the project. 5. Flexibility and effectiveness in dealing with unexpected developments. When unforeseen problems surfaced (e.g., termite damage in a wall, structural problems with the existing floor and roof system), Justin worked diligently with me to identify a solution that was acceptable to me. He utilized resources effectively (e.g., recommending the services of a structural engineer in a limited fashion) and creatively to make changes necessary for implementing required solutions. 6. Sensitivity to worksite appearance and neighbor relations. Our project required huge dumpsters and a portable toilet (for the work crew), and there was very limited parking. Justin’s placement of the dumpster, portable toilet, and construction materials was based not solely on function and convenience, but showed a consideration for the aesthetics of the worksite. The work crew parked their vehicles in ways that were minimally disruptive to the neighborhood traffic, and their conduct never caused any discomfort to our neighbors. In the period of this project, there was not one single neighbor complaint! Instead, three different neighbors passed on compliments about the work. In closing, I am very pleased with the final product which Justin was instrumental in delivering, and I am extremely impressed with his work as a contractor. In a world where shoddy workmanship and poor service are unfortunately all too common, Justin is indeed a rare find. I would not hesitate to hire Justin again, or to recommend him to my friends and neighbors. I recommend White Oak Custom Builders to you most enthusiastically, and without any reservations.”