Promodeling Inc.

Thank you for providing your feedback. As the founder and owner of Promodeling, Inc., the satisfaction of our customers is paramount to me and my team. With that said, I am sincerely apologetic for what you perceive as a bad experience.

I would like to clear a few things up by addressing each of your points, but first, I would like to point out that via our mobile app, everything regarding your project is ALWAYS available to you, 24/7. Project documents, including our contract, timelines, dimensions and measurements, outstanding amount due, inspection reports, etc. can be accessed at any time by you. You also have our personal phone numbers and email addresses, which you did use to communicate with us throughout the duration of the project.
Every single one of our customers prior to this has been more than happy to have access to this information via our app, as it eliminates the need to call us at late hours of the night for measurements and the like.

Regarding the bathtub measurements, our project manager provided you with the measurements in under an hour from the time you requested them (which, I may add, was at 10:00 p.m.). Please see the attached screenshots from our interaction.
As for the vanity measurements, please see the attached screenshots from the 1:30 a.m. conversation you had with our project manager in which you requested the dimensions and the PM responded within about 10 minutes despite the late hour. Furthermore, you changed your mind about the vanity you wanted after the vanity was already installed, which is the cause of any vanity-related delays.
I’m not sure what you mean about the tiling. Upon your request, we retiled the portion you felt was misaligned and as for the window, I am also confused about what you’re referring to, since the window was something you decided upon with the window dealer independently of anyone from my team.
We typically do not provide finishes, including shelving, but since you insisted, we tried to accommodate you. Since you didn’t like the ones we suggested, you went and picked them out yourself (which is precisely why we don’t pick out finishes for customers).
You were not charged incorrectly. When you initiated the project, you planned for two bathrooms to be remodeled; however, when you ran into financial difficulties halfway through the project, you requested that we scale the project back to one bathroom only. We accommodated this request and recalculated the cost based on the one bathroom. There was a mathematical error in the new calculations, which we immediately fixed, with an apology. Never were you overcharged in any way during this project; in fact, my team went above and beyond to provide you with a great experience even given the lack of funding.
The project commenced on June 7, 2021 and was completed and approved by you on September 28. Please see the attached closeout documentation signed by you on that date. The finishes you ordered, a sink, faucet and window, were delayed due to supply chain issues – a complication resulting from the COVID-19 pandemic. This was the reason for the 3 ½ -month project and is beyond our control, which you acknowledged at the time.
Again, all scheduling was clearly communicated and available within our app, which you acknowledged at the time. We were also VERY responsive to all of your messages, though they often took place in the middle of the night.
Your paint was applied properly to an immaculately prepared surface. We advised you to wait 2-3 days before using the shower so that the paint could have the opportunity to fully dry. Since you declined a glass shower door, we did advise you to use a shower curtain to protect your surfaces from water damage. Though we followed all best practices for painting, a possible plumbing leak within your wall is very likely the reason paint won’t stick to your wall. NOTE: In your recent update of your review from 12/20/21 you continued to provide further false information which seems like someone else came to repair the leak. Liran Luger is my assitant and part of Promodeling Inc team, him and the same labor crew who remodeled your bathroom did the repair.
Though we’ve reached out to you in an attempt to resolve your problems out of the public eye, we’ve been met with resistance and disrespect from you and your wife. All work trades performed at your project passed the required city inspections and was verified to be completed and satisfactory by your very own signature.
Finally, we understand that it is your right to reflect upon your own perceived experience in the online space; however, using this platform and others to introduce false information about a company or individual is harmful, defamatory and pursuable in civil court under libel laws and will have no choice to use them against you very soon.

Thank you for sharing your experience with us! We are pleased to have serviced you.

Thank you. We are glad you had a good experience with our company.

Thank you Catherine, we enjoyed servicing your home. It looks amazing!