LandMark Exteriors, Inc.

Landmark replaced three doors with storms and screens. We're very pleased with them and their work. They took a good deal of care in the installation including touch up of paint afterwards. They were patient in dealing with the requirements of our association--much appreciated.

We recently installed new windows in our entire house. We found LandMark through the Marvin website as an authorized supplier and installer, which was very important to us. From the beginning they were a total pleasure to work with. Our sales guy Pete was super patient and very thorough with every part of the sales process - I really felt like he had our best interest in mind and that it was important to him that we fully understood everything about what we were paying for (windows are not cheap!). We compared them to multiple other providers, all of whom I met with and I did my research on. LandMark was not the cheapest, but not the most expensive either. They were, however, the most thoughtful, knowledgeable and responsive of them all. During the installation the crew showed up exactly when they said they would, worked very hard and were very polite to me and my family. They protected everything in my house and left behind very little mess when it was done. I am VERY happy we chose LandMark and would recommend them to anyone looking for new windows and doors.

My wife & I researched replacement windows & doors for over 40 hours prior to meeting with three window manufactures. While 2 of the 3 were comparable, the customer service and installation of Landmark Exteriors was heads above any competition. And once the windows and doors were installed, we were even more pleased with our decision. From the ordering to the installation the service was impeccable - not only was the crew friendly, professional and knowledgeable, the communications during the process was more than we ever expected. We highly recommend contacting Paul O’Meara at Landmark Exteriors whether you need a new entrance door, a few windows or like us - replacing all the windows and doors in your home. It’s a large investment so why not get the best for your money.

I am high disappointed with my experience with Landmark Exteriors Libertyville, with the constant lack of follow through and communication from Landmark Exteriors. We paid Landmark Exteriors nearly $8,700 for a new, customer-made Simpson wood exterior door and side lights. The door was ordered in early February 2019. And, while we were told there may be some manufacturing-related delays, we didn't expect to have to call Landmark every month for an update … and wait a few days for an answer. Some initiative on Landmark’s part to keep up updated would have been appreciated. The door was finally available for installation in late May 2019. The scheduling department finally called to schedule an installation appointment that fit their needs--not the customer's availability. After I made accommodations with my employer to be at the house “from 1:00 to 3:00 PM” on a Monday, Landmark confirmed the date and time twice. Then, when the installers didn’t show up, I had to wait for a response from the scheduler. Their response was, “Between 3:00 PM and 5:00 PM today.” When the installers didn’t show up at 5:00 PM, I called again. Landmark effectively said that another customer’s more-complex installation was a higher priority. They attempted to schedule for another day and time—that, again, did not fit with my availability. I told Landmark to either arrive today or to hold the door until July, when I would have enough availability to wait around for another entire day… When the installed did arrive, closer to 6:00 PM, I had to change my family’s plans for the evening. Then one of the installers nearly cut his finger off in our front lawn! I gave him a bag of ice and offered to call an ambulance. He wrapped the bleeding finger with electrical tape and drove himself to the hospital. Next, the remaining installer realized that Landmark had stained all the brick mold and trim the WRONG color! They could not finish the installation! The installer left the house with the edges of the door frame exposed to the elements (and holes large enough to fit your hand into between the door frame and brick casing. Since I already had the ear of Landmark’s project management team (answering questions about their pending workman’s compensation claim), I asked when they would return to finish the job. I was told that the trim would be stained and ready for installation on “Wednesday”. Wednesday came and went. I made more accommodations to fit my schedule around Landmark’s installer’s availability: “Friday”. The installers showed up on time and completed the installation. However, the painter who was assigned to finish the job showed up nearly two hours late and couldn’t understand why I needed him to finish installing and painting the interior trim first (because I had a hard stop at 4:00 PM to attend my son’s graduation). The painter finished his interior work at 5:15 PM. Thanks! We barely made the graduation event! The following Monday, Landmark actually called me asking for final payment. I told them I was not fully satisfied with the quality of the Simpson door, noting: •The interior side of the door was delivered damaged, with a gouge out of the wood below the windows (which was “patched” by the painter” but is still visible in daylight); •none of the 12 custom-ordered pieces of beveled glass were installed the same direction. The manufacturers’ logos were upside down, backwards, inside-out, etc.; and •the customer-ordered bronze handle and lock set are mounted crooked on both sides of the door. Landmark expected me to pay by check. I told them that for all the trouble I went through waited for the door to be delivered, the effort it took to re-arrange my work schedule, my family’s schedule, the extra days it took to complete the installation, and the trauma of seeing someone nearly sever a digit on my lawn, Landmark should offer me a modest discount. I suggested that I be allowed to pay by credit card, so I could benefit from some affinity airline miles (since I had to take a vacation day to finally have this door installed). Landmark balked! They’d “already given me a discount to pay by check” and didn’t want to pay the retailer’s service fee on the $4,346 credit card charge. They’d have to, of course, call me back. They did eventually call me back … a few hours later, agreeing to allow me to pay the balance with a credit card. I’ve paid for the door, received a copy of my receipt in the mail, and a request to complete this survey. By completing this customer satisfaction survey, Landmark has stated in writing that they will “send me a gift card for [my] time. I wonder if I’ll have to call their office to receive my gift.

Outstanding, professional, quality materials and workmanship. Every contact from start to finish exceeded our expectations. The custom stained glass exterior entry door matched our existing dark oak interior doors, windows, and trim perfectly. Great job!

John and his team did a great job of managing the process from end-to-end. We are very happy with end result and would use Landmark again for any future needs.

I am obsessed with my new double front entry doors installed by LandMark Exteriors. From the very beginning - providing us the knowledge we needed to select the correct doors for our home - to the expert installation and customer service throughout the entire project! I highly recommend them! The doors completely changed the curb appeal of our home!

My Anderson windows are fabulous. The installation went very smoothly. It was great. They were clean and very professional! A great crew.

We have used Landmark repeatedly for windows, a front door, and a patio door. Every time Paul has been helpful and very professional. The quality of the work is superior as are the materials. We will continue to use Landmark for the rest of our upgrades and replacements.

Contacted Landmark Exteriors for an estimate on replacing a sliding patio door and a kitchen picture window as part of a kitchen remodel. We worked with Ken, who was polite, professional, and prompt with follow up emails and answering any questions we had while we looked at several options. Landmark provided a price that was competitive with other quotes we had received. They arrived for installation on time, did a nice job, and cleaned up after themselves. I will not hesitate to contact them again for future projects.

We have now used Landmark to do several of our windows, put in a sliding door and help us design and then install a bay window in our kitchen. Lastly they just put in new front double doors. Without exception they did fist class work from start to finish. Their salesman Mike Kerr helped with both design and construction considerations. He stuck with us through a lot of iterations on both the door and the bay window. Their install crews work hard and get the work done professionally, we have had no problems. Their final touch up work is done the same day by an outside painter, and when we had one problem latching the new door (our issue) Joe Kelly came within 20 minutes of our call. I only put the last project cost. Overall we've done $25K+ total.

We recently remodeled our bathroom and wanted to finish the last detail and that was to replace the window. I contacted Landmark and Jeff Clark came out right away to measure and provided a quote within a few days. We decided to go with an obscure glass on the bottom half of the window. The window looks beautiful. My bathroom is now complete!. Landmarks crew were very professional. John couldn't have been more nice during the install.