Decore-ative Specialties

We were very excited to finally renovate our kitchen and decided to use Decore-ative Specialties at the recommendation of our contractor. From day one, we had issues with a warped cabinet door and worked through our contractor to have it replaced multiple times. The same issue continues... Then, a couple months post installation, the Thermofoil cabinets above our stove began to peel. Now the peeling is happening on both sides of our stove top. Keep in mind, counter top to bottom of cabinets is a standard 18". We have friends that have had a similar product from a different company for over 18 years and they have never experienced something like this. To top it off, the lack of customer service and communication is baffling. I have reached out to the company multiple times only the receive one condescending email back where they said they have never experienced something like this before. Well now they have and I'd like to know what they plan to do about it. I'd expect a great company to stand by their product and do whatever it takes to make sure they walk the walk. To make sure they treat their customers like they are valued. After thousands of dollars, we sit here today with no clue what or if this company even cares about our situation. I am OK to give a company a great review even if their product had a defect or challenge. However, when a company makes no attempt to fix their mistakes or back the product they are selling, I just don't think they should be in business. The customer experience with Decore-ative Specialties has been a nightmare and I would highly advice that nobody uses this company.

Horrible customer service. After 30 years of being their customer as a professional contractor, they refuse to take responsibility for delivery delays. I waited for an order for 3 weeks. Each time I was told it would be on the truck the next day. Three weeks later, my customer was fit to be tied. I had to go to another vendor. Decore-ative Specialities refused to take responsibility for the repeated delays and after several weeks of back and forth, the only thing they did was credit one delivery charge. I was still responsible for paying for doors I couldn't use and the delivery charge. They also like to drag out orders so they can charge $30 for each delivery. Don't use them if you have deadlines to meet and don't want your checking account drained by delivery charges.

Horrible customer service, Sales Rep Dan passed me off to a website, didn't even try to assist in more than 3 occasions. Company required me to set up a new account, so I did for a quote. Quote wrong, so requested a change. Dan Pinheiro Sales Rep closed my account, didn't call me, didn't assist. When I found this out I had already collected and signed contract from client. When I emailed Dan and CSR that bid my cabinets, Dan said he closed our account and will not be re-opening, referred me to local cab shop. This was from Sept. 2018 to Feb 2019.

As Interior Designers, Kitchen & Bath Remodelers, and a Design-Build Firm, our company has had the opportunity to work with Decore-ative Specialties for several years now. We have met with their Rep's and employees, and even toured their factory. We can say without a doubt that Decore-ative Specialties provides very high quality cabinetry at a great price. Our designers enjoy using Decore's lines of door styles and cabinet box options to create beautiful kitchens and baths for our clients. Our installers enjoy working with the materials, and our clients have raved about their new kitchens. We appreciate this company's commitment to quality product and helpful customer service and look forward to working with Decore-ative Specialties for many years to come.

We’ve been using Decore-ative Specialties for several years now. They supply doors and drawer boxes that we use in conjunction with our custom wine cabinets. We have only great things to say about their awesome customer service, timely shipping and quality of product. Jim Allen is a true pleasure to work with!

Nopal Construction Company and Lamorinda, Inc knows how to make custom kitchen cabinets look sexy, but let’s not forget there is a portion where it’s going to get messy. It’s good not to lose focus on the execution in the beginning of the project because that will make it all worth it in the end. That's where working with Decore-ative Specialties is absolutely great. Their offering of “bundled” packages i.e. streamline cabinet boxes and anytime ordering makes it highly comforting to know that it brings costs down costs in the shop and the cost of material waste is also brought down. My experience with Decore-ative Specialties has been wonderful. Understanding how their system works, asking questions how to correctly input a cabinet box has led to successful projects.

I have used Decore-ative Specialties for about a year now for my custom cabinet shop. the doors and drawer fronts along with drawers are exceptional. along with great customer service.

we have been building and installing cabinets for years, and a big part of what we do depends on decore-ative specialties. we always get what we order and its all build at the highest standards. we have had a 2 minor glitches in shipping but Dan are rep fixed the one the next day, and customer service was very helpful for the second one.

I have used Decore-ative Specialties in a project and I thought their business model was genius. This is a really helpful company for custom designer, who are creative and understand the custom mill work advantage. There is not another company out there like them. Their quality is superb, their service is great and I will use them again in a heartbeat!

Decore-ative Specialties leads the industry as a supplier of high end custom cabinet components. They have been our components vendor for several years; we are constantly impressed with their high quality products, timeliness, and customer service. Decore-ative Specialties' service and superior products have helped us meet and exceed our business goals in years past; we look forward to working with them for many years to come!

Decore-ative Specialties is one of the leading suppliers of high quality components (doors, drawers, trims and moldings) to the custom cabinet and closet industry in the United States. Our company, Valet Custom Cabinets & Closets has chosen Decore as our preferred provider for door and drawer fronts (wood & RTF), trims, moldings, wood drawers boxes as well as unique special-order components. We are proud of our relationship with Decore and are pleased to offer our customers their high quality products. Please visit our showrooms in Campbell & Danville California to see their exceptional products.

Transform has successfully installed over 10,000 custom cabinet projects in the NYC area since 2005. Decore-ative Specialties provides Transform high quality wood and thermo foil door and drawer fronts. The ease of ordering, extensive product selection, and consistent on time delivery makes choosing Decore-ative Specialties an easy decision. Andreas and Stuart Co-Founders of Transform