Urban Oasis Design & Construction LLC
Deck Building, Landscape Plans, Outdoor Kitchen Construction, Porch Design & Construction, Landscape Architecture, Landscape Construction, Outdoor Living
Ballard, Bellevue, Brier, Clyde Hill, Hunts Point, Kenmore, Kirkland, Mercer Island, Seattle, Woodinville, Woodway, Yarrow Point
Thank you for taking the time to review Urban Oasis on Houzz, it means a great deal to us. We enjoyed working with you to create the landscape around your new home. Thanks also for sharing photographs. It is wonderful to see everything looking so nice. Hoping Spring truly arrives soon!
Carrie & Trevor
Thank you so much for taking the time to review us on Houzz. As a small business, feedback from our clients means everything! We wish you a happy rest of your summer in your new backyard. It was our pleasure to work with you.
Carrie, Cory & Trevor
This is Carrie from Urban Oasis.
We always welcome feedback from our clients and constantly strive to improve our services based upon customer feedback. We are always disappointed when we are not able to meet our clients’ design goals at their budget.
We wanted to address a few things that were not stated completely accurately.
First, the time between when a design contract is provided and when it is signed is completely in our clients’ control. Time of signing and workload – as well as our clients’ schedules – affect the duration of our design phase. By our records, we started the design process with an initial in October 2017 – October 14th to be exact.
Second, I’m sorry this client feels that there was not much thought put into the design. From our perspective, we spent more time than was accounted for in the design contract’s specified hours and had more meetings with the client in an effort to get this large scale project into their budget – without changing our fees. So we feel that a great deal of thought was put into the design and process. We did present more options and adjustments to the plan than indicated above; however, no matter how it was designed, the space was still large and had to be filled with something be it planting, lawn, drainage, etc.
Last, their description of the process leaves out many details including the fact that I always ask for a budget initially but none was given until well into the design process. We did our best to accommodate that situation, but we simply could not do a project of that scale properly at the stated budget. As I explained to the client, every company has its own expenses and pricing necessary to make the company viable – and we regret that ours did not meet their budget for the project.
We are happy to learn that they found a company to work with that met their budget and goals for the project, and that the outcome was to their satisfaction.
Thank you for taking the time to review Urban Oasis - it means a lot to us. It is wonderful to see this image of your patio furnished and looking so welcoming. We still hope to get out to take some more photos now that the weather has improved. We wish you a fun, happy summer in your new space!
Carrie & Trevor