Professional Profile Policy

Home professionals ("Pros") may elect to create a Houzz Professional Profile. Subject to the Houzz Terms of Use (including the Acceptable Use Policy) and this Professional Profile Policy, Pros can use the features made available on our Platform to promote their business. Learn more here.

By creating a Professional Profile, you acknowledge and agree to each of the following:

a. Authorised Person. You are a principal or employee authorised to create a Professional Profile for the relevant Pro.

b. Accurate Information.
i. You will provide accurate, truthful, and complete information regarding your business, and keep all business information up to date;
ii. You will create only one Professional Profile for each location of your business;
iii. You will pick a business category that accurately describes your products and services; and
iv. Professional Profiles created for business categories not supported by Houzz will be removed without notice.

c. License Information. If your profession or business requires licensure, you agree to provide all licensing information necessary to advertise your business online on Houzz. In addition, you represent that any licensing information you provide is accurate and up to date.

d. Projects. You agree that any Projects posted on your Professional Profile represent your own work, and you will not claim credit for the work of others.

e. Affiliations. Houzz may enable you to display your affiliation with certain trade associations relevant to your business. You agree that you will only choose those organisations with which you are actually affiliated for display on your Professional Profile, and promptly remove any affiliations if no longer current. You agree that in certain circumstances Houzz may display your affiliation with certain trade association partners on your Professional Profile on your behalf, e.g. upon verification of membership by the trade association.

f. No Guaranteed Placements. The appearance of your Professional Profile in Houzz search results is not guaranteed and is dependent on a number of factors, including without limitation the popularity and volume of photos, reviews, and user interactions. Houzz does not guarantee specific placements on Houzz except as part of paid marketing packages. Learn more here.

g. Reviews. Customers may review your business on your Professional Profile. You understand and agree that while all reviews must follow our Review Policy, Houzz does not remove negative reviews that do not violate our Review Policy, regardless of whether a Pro is a paying customer or not, except as may be required by law.

h. Removal. Pursuant to our Terms of Use, If you deactivate or permanently delete your Professional Profile, subject to applicable law, any postings, reviews, photos, or comments you submitted prior to deactivation or deletion may remain published on the Site after deactivation or deletion.

i. Customer Data. Personal data collected with respect to the Pro will be handled by Houzz in accordance with the Houzz Privacy Policy, which is incorporated by reference. To the extent that you receive personal information through our Platform ("User Data"), you may use the User Data only for the intended purpose for which it was provided, i.e. to respond to the applicable person in a timely manner or as otherwise authorised by the User. You shall protect the confidentiality of User Data and use appropriate security safeguards to protect User Data. You may share such User Data only to the extent authorised by the person to which such Personal Data relates or to your sub-contractors, provided that you are responsible for ensuring the subcontractors' compliance with this provision. Without limiting the foregoing, you shall not sell User Data.

j. Communications Preferences. When you create an account on Houzz, please note that any prior communications preferences you may have conveyed to Houzz will not be transferred to your Houzz account.

k. Houzz Trade Programme and Business Programme. You may be eligible to enroll in the Houzz Trade Programme or the Houzz Business Programme. By applying or enrolling in the Houzz Trade Programme or Business Programme, you agree to the Houzz Trade Programme and Business Programme Terms and Conditions, which are also incorporated into this Professional Profile Policy.

Effective May 29, 2018