Crimson Design Group

Informing our clients on the process of a professional design firm can be one of the most challenging aspects of our job. A good designer has to juggle many balls. We have to balance all moving parts of a project from construction selections and details, communication to contractors, to the selection of furnishings, budgeting, expediting, coordination of install with all parties, and maximizing monies.

The reviewer (Mrs Tishkoff) and I worked together many months on design of the construction and all the selections that needed to be made. We agreed to work on an hourly basis during the construction phase. The next phase was design selections of all the furnishings. The client chose to do this phase with our flat fee option. With a flat fee we design the rooms by selecting the exact pieces and give only a few revisions within that fee, otherwise continual changes will be billed at our hourly rate. After the first meeting of presenting the design The client gave us feedback that she felt we were lacking in style what she was hoping for her office. We took that to heart and went back to the drawing board and redesigned the space and no extra charge to her. (In other rooms she liked that we brought a wall covering in that she was not expecting and did bring design elements in she was not expecting.)

Our process is tailored specifically to our clients' and what they have expressed to us and is very well thought out and well considered.

We are very cognizant of our clients investments and what existing pieces that have importance to them. We work hard to integrate into overall style of project. It is common to have multiple meetings to achieve the finished design result. As our focus was on all design elements, the only mistake was not changing the fictitious name on the template. The design plans were new and completely designed for her. This mistake helped us internally change our template with the fictitious name so that it does not happen again.

Our firm works together as a team to work to all our strengths. I work on the construction side with clients and at the design furnishing phase the project was handed off to Stephanie, our design director, who coordinates the design and rest of the project with other designers and staff. I was leaving to go on maternity leave for the birth of my child as it went into this phase. The project was installed and completed during the time of my maternity leave. I entrust our designers and project managers to handle all aspect of the install as they have taken care of all elements leading up to this point. Going into my maternity leave, I stressed to all of clients that my team would be taking care of all projects.

Kay has been our business manager as a highly trusted and valued employee for 6 years. Her honesty and integrity has not been called to question. Her commitment is appreciated, not just to Crimson, but to our clients, our vendors, artisans, craftspeople and manufacturers.

For the past 14 years we have done our very best to provide our clients with exceptional design and exceptional service. These are the hallmarks upon which Crimson stands. And at end of day we believe our exceptional integrity is what we value most.

We regret that the project did not meet her expectations.