Sapphire Pools

Do not recommend. Pool delivered, half back filled then not heard from them since. Contract completion dates purposely left blank. No communication whatsoever. They take your money, put the pool in the hole then do not complete the job, moving on to the next pool so they get the money from that too. Others in the same position as me, all left with half completed pool for weeks on end, sand everywhere, stagnant water. Disgusting and immoral.

Extremely stressful and unpleasant experience with SAPPHIRE. A lot of too-ing and fro-ing to agree on the price. Then one day after signing contract, they send out an email advertising a free water feature. Big promises of rectifying, and the sales rep "will look after you". Never heard a word from him, and the company kept their head in the sand. Said it would have affected the price, so in fact it wasn't free at all! The install was dismal, the site manager was nowhere to be seen, and couldn't even get him on the phone. If it wasn't for the friendly bob cat driver, who knew a mate to get through the limestone, I would have been out of pocket big time. Then they installed the piping the incorrect way, so the return flow was coming through the heating piping. Then they forgot to install the heating pipes through to the house. Then they didn't tighten up another pipe, so on the start up day, there was water bursting everywhere. No follow up, no calls, no anything once they have your signature. Please..please... save yourself a lot of heartache, and go elsewhere...... Sold a lot of promises....

Pool update-The pool was eventually installed with requested modifications after intervention from the director. We’ve had no issues since... ..