Matrix Home Solutions

Matrix did a great job with our basement renovation! They were very up front with everything and were always willing to answer our questions. Looking forward to enjoying our new space with our family!

From the sales meeting to the final inspection day, everything went smooth. The matrix team was great to work with and all of the subcontractors they used were professional, kind and responsive. Great experience and our basement looks amazing. Special shout out to Steve, Pete, Jacob, Jackie and Ben on the matrix team!

Overall, the experience with Matrix was great. Special shout out to Oscar and his partner as they did fantastic carpentry work, Bobby and his partner were great with electrical & Jorge and his team were phenomenal with all the drywall. A few hiccups along the way as a potential code issue wasn’t identified nearly as early as it should have been, however, Jackie and Ben were able to put our mind at ease if anything arose from inspections. Ben and Jackie were great with communication throughout the process, never going more than 24 hours without a response. A carpet installation up charge was disappointing as it wasn’t known about ahead of time and didn’t appreciate the carpet installation owner insulting me after having just met me 10 minutes prior, but I can’t fault Matrix for that. It’s worth noting though that the carpet installation crew themselves were great - would certainly recommend Matrix to others but with any company improvements in certain areas are needed.

Our home was purchased as new construction and completing the unfinished basement seemed overwhelming. After a neighbor had a great experience with Matrix, we explored working with them, took the plunge and are grateful that we did. Matrix provided us with a “One-Stop-Shop” for a very complicated project. Their in-house design team started with our ideas and then came back with recommendations that improved the outcome. The project management team kept all of the trade teams moving like an orchestra conductor, kept us informed throughout the project and effectively dealt with the inevitable “curve-balls” that arose. Bottom-line, I would work with Matrix again and will recommend them to family and friends.

Our experience with Matrix was good. We had a basement that needed demo but was mostly bare concrete floor and walls. Construction went smoothly and each trade cleaned up the job site daily. Overall communication with this company was good. Any issues were handled thru email via the Builders app and were responded to within a reasonable timeframe. Ben G. our assigned project site manager was in communication the entire time and any question I had he was quick to respond. He kept us informed of any potential delays and was quick to respond to any questions I had. The Buildertrend App made it easy to communicate with the Matrix team and stay informed on the subcontractors’ schedules. Overall, just a great experience and I like our new basement.

Very efficient and right on target with planned timelines! Whole process was simple and very low stress! Great experience and the communication was great, any questions I had they answered right away

Matrix performed excellent work that was delivered on time. Their contractors were professional and reliable. I would recommend this company to anyone looking to have a project done quickly and professionally.

Our experience with Matrix has been excellent. Starting with the initial sales appointment with Drew, and continuing throughout the project, the Matrix team’s performance has exceeded my expectations. Ben, our project lead, has been great to work with. He kept us informed of any potential delays and was quick to respond to any questions I had. The Buildertrend App made it easy to communicate with the Matrix team and stay informed on the subcontractor’s schedules. I highly recommend Matrix to anyone who is considering finishing or remodeling their basement.

Matrix completed are basement and we are thrilled with the results! It really transformed the space and it looks so much better than we could have even expected.

Matrix did a great job. Our basement turned out as expected. On schedule quality work from material delivery to garbage removal. We've done many construction projects but this by far was the most organized and well executed project. The success of all this hard work was thanks to Oscar and his crew as well as Ben Gibbons.

We had our basement done by Matrix basements and we were very happy with the process start to finish. Victor was our project manager and he was great. He called us and kept us up to date on everything that was happening and stopped by quite a bit to check on things. Matrix has an app for your phone with a calendar which shows you exactly what days workers will be in and they stayed on schedule. The app also shows you your payments and has all your documentation included. All the guys who came here to work were very polite, professional, clean and did great work. I recommend them!

Great work. Project done on time and budget and according to plan. Team went above and beyond. Highly recommended!

Really happy with Matrix, definitely the right choice! The buildertrend app is super helpful and I always knew what to expect for this project. Everyone was very nice and communication was amazing!

Thank you Matrix Home Solutions for the exceptional work finishing our basement! Every Matrix member- from our project managers David and Nick; Susanna managing from the office; the Matrix delivery team; and every subcontractor did an incredible job. Each person involved was courteous, professional, responded to questions quickly, and most importantly were all incredibly skilled. Our basement turned out better than we ever expected. We highly recommend the Matrix team and all their subcontractors for any basement project!

Good communication, good quality work. I like that i have my basement backed with a warranty. Matrix was also very quick to get me on the schedule and I didn’t have to wait forever aside from the delays that were out of their control.

An excellent basement contractor. I have a background in construction having been a CFO for contractors. I knew what to expect from a good contractor. From the initial proposal through the completion of the work Matrix was good to their word and completed things according to schedule. Every milestone and deadline has been met. The app that they use for scheduling and tracking progress with photos makes the process seamless and facilitates good communication with the construction team and you as the owner's representative throughout the construction period. The schedule was created with time contingencies in mind, meaning for example, they scheduled 2 days for completion when it actually took just one day for a particular item. This was a buffer and it succeeded in keeping the project on time

Matrix completely transformed our raw basement. The contractors were efficient, professional and completed the job well! We absolutely love the work that was completed and excited to enjoy our space for years to come.

Thanks to Ben and everyone at matrix for helping us finish our basement. Our project was finished in the time frame promised and all the contractors were very professional and easy to work with.

Matrix did a great job with the remodel of my basement. The whole process went very smooth and any concerns I had were addressed right away. The project was also completed ahead of the estimated timeline. Would definitely work with them again for any future work to be done at my home.

We contracted Matrix Home Solutions to for our basement remodel. Wow! Truly an amazing job! The project was finished right on schedule. The project manager and his staff were extremely professional, helpful, and overall great. The end result was better than expected. Thank you Matrix!!!

we had matrix finish our lower level living space and the quality of work was excellent. every contractor was clean, nice, and a pleasure to have in our house over the summer during this extensive project we took on. i am happy they got it done quickly and done well. we are excited to enjoy our new basement this fall and winter!

Phenomenal work all the way around from Matrix! We had the most incredible team to work with. Ben G. our site manager was on top of absolutely everything. Clear communications, full transparency, easy to get an hold of and extremely responsive, to top it off, just a great guy. Not only was working with Matrix easy, but the incredible craftsmanship that comes with it. Big shout out to Ramiro V. and his crew!!!! Without them, this project could never get done. Bobby and his team with electrical were “lighting” fast and even made each screw the same direction on the face plates. That’s craftsmanship and someone who cares! And an additional thank you to Fred (land his team for beautiful flooring, and one more to Steve and his HVAC technician making the basement the perfect temp! P.s. every single person that came through with Matrix made our 100lbs dog feel like the only dog in the world, incredible people working for Matrix and dog friendly!

Matrix did an awesome job on our basement. They completed everything on time and very professional. Would recommend to anyone looking to finish their basement.

Matrix has been great to deal with from the first meeting to the final inspections. Ben was our field manager and always kept us updated. One of the best things about working with Matrix is the Builder App that is used to communicate with them and to know every step of the way the progress being made and the calendar of when all the respective people (plumbers, carpenters, electricians, inspectors, etc) were coming out. Rudy came at the end finishing up all the final punch list items and did a great job too! Thanks Rudy!! They are extremely responsive! Thank you for doing such a great job on our basement remodel!!

Matrix did a great job on my basement remodel Rudy, Patrick and Ben did a great job! I would recommend.

Matrix did a fantastic fantastic job with our basement! We are so thrilled we used them and trusted them to do it! We can’t thank enough Oscar and Ramiro for all their hard work into our project! Highly recommend Matrix Basement Systems!!!

They did a great job, everything was on time and on schedule. I would hire them again. All the workers were very nice.

Matrix just finished my basement and they did a great job. Everything was as promised and on time. Very professional and easy to work with.

Basement turned out great and whole project went smoothly! I highly recommend Matrix if you are looking to finish your basement!

My basement is almost done and I could not be happier with the quality, the communication and overall professionalism of everyone involved. It has been an easy process from start to finish. Everyone has showed up on time and ready to work. I feel very informed and my field manager is very responsive whenever I have a question. I love the Builder Trend site which shows me my schedule, my invoices and photos! I can send and receive messages to office staff and to my field manager (BEN - AWESOME). I highly recommend Matrix. I spent a bit more than I expected but the lack of drama or issues has been well worth it.

We had our basement finished by Matrix, and could not be more pleased. We can definitely say that, “our expectations were exceeded”! From initial contact to completion, the Matrix staff and various tradespeople were phenomenal. The quality of work is exceptional. There was an obvious pride of workmanship, something that is not so common these days. We would not hesitate to recommend Matrix.

From start to finish very professional and easy to work with. Schedule is laid out for you to see and follow. When changes or something needed Matrix people there to help. Workers are good, easy to talk to and ready to help. As project came to a conclusion additional concerns/needs handled quickly and we were really happy with finished product. Black ceiling is cool .

Great experience overall. You get what you pay for with a service like Matrix. I am not in construction, and I paid for peace of mind for my basement project. I got more than I expected since Matrix coordinated the permit process, all of the materials procurement, all of the tradesmen that came through, the logistics of material delivery, material movement into the space from the delivery trucks, the city inspections, and likely a hundred other activities and decisions that must be made along the way. I didn't have to do any of that, which was a great weight off my shoulders. From the start. all the trades that came through were on time, with Matrix uniforms and tarps to protect flooring. It was clear that each trade was professional and adept at their work. I was impressed by each one, the attention to detail and the thoroughness. I liked the way the project was managed. I was provided access to a portal that contained a detailed schedule of work, a place to make payments, a place to send messages to the Matrix team and a place where the trades uploaded photos of the progress. The work was assigned a Project Manager that became my central contact, which was great. Any question or concern that came up, I took it up with him. If the trades had a question or concern, they took it up with him. That made for a very smooth process overall. I didn't have any issues throughout the work and that is because I received timely communication of any changes in the schedule or anything else that came up. From my part, I made an effort to do the same; to communicate my needs and questions. I am very happy with the final result and I have peace of mind that it is done correctly and to code. I don't anticipate any problems with the work and I look forward to using the space for years to come.

Great job from both managers and the crews! This is the second basement Matrix built for us. I would definitely recommend it is service to others.

I have nothing but great things to say about our experience working with Matrix Home Solutions. The process was smooth from the very beginning. Everything went up very quickly and we are very happy with the speediness and quality of the work. Gerardo was one of the hardest workers I’ve ever seen not only with this project but in general. He came to do the walls, doors, trim, etc. He went above and beyond what we could have imagined. Gerardo was very clear on what his plans were for his work, gave me education on what looks best based on his experience, and always encouraged us not to be shy about pointing things out if they needed to be touched up because he truly wanted customer satisfaction (even if it created more work for him.) He was incredibly respectful coming into our home, very approachable, and professional. Thank you, Gerardo, for everything! Your hard work really made the whole thing come together at the very end! Finally, Rick the field manager! Rick was amazing to work with! He was always looking out for the best interest of the customers. Rick came frequently to check status of the project while ensuring everything was meeting our desires. Rick was always clear on communication and getting back to us with whatever questions we had. He was very dependable and always went above and beyond in his work. He was flexible with and changes we threw at him and always encouraging us to share our thoughts. Rick is incredibly professional, has a lot of knowledge, experience, and thought outside of the box. I also appreciate that he was able to look at things and catch the original plans and how it may impact our home life moving forward. For example, thinking about us and how we would move furniture back into the living space and offering to order a wider door to make our lives easier to do that. Rick was always looking to make things better and more efficient. There were things that Rick did not have to do for us but was more than willing and we truly could not have asked for a better filed manager to work with. Thank you to everyone who came to complete our dream basement! We are very glad we used Matrix Home Solutions to complete this project.

Rick, our project manager, was fantastic for our basement project. He checked in frequently via visits to the site, texts & calls & responded to any questions we had quickly as well. We had things we didn’t think of until the project was going & he made adjustments with no complaints. The company that built our house messed up a lot when they were building & just about every subcontractor found something that wasn’t built or done correctly - they fixed all of them. Any hiccups in the schedule were resolved quickly. All the subcontractors cleaned up well after themselves. They also painted the walls coming out of the basement that got scratched/scuffed up during construction. We’re going to use matrix in the future for any remodeling needs upstairs!

The basement of our dreams has become a reality. It could not have happened without the expertise of Matrix. Carpenters Neil and Grant were amazing and went above and beyond to ensure everything was perfect. They were easy to work with and helped explain everything. Just make sure you review all designs as we had a bit of back and forth around a difficult bathroom layout, but the end result speaks for itself.

Ben and his team did an excellent job refinishing our basement. Very professional, timely, and friendly. The job was completed in a timely manner, and it turned out better than we could have even envisioned. Would highly recommend their services.

Matrix Solutions finished a portion of my basement. From the beginning to the finshed product, the work was well done and in a timely manner. Everyone was very professional and worked so hard. Considering the amount of work done, the cleanup left the basement looking beautiful. The Assistant Production Manger, Jackie Burgos and Ben Gibbons, who coordinated and scheduled the work, were both very helpful during the project. I'm glad I had them do the work it was painless and the result exceeded my expecations.

Matrix did a fantastic job! Our basement is awesome. Ben and his crew were organized and easy to work with!

Matrix was very professional and went above and beyond to resolve scheduling and quality issues when they happened. Would highly recommend them for basement finishing.

Matrix completed work professionally and on schedule, as per contract and it does give a homeowner peace of mind leaving your house under their care. Any Homeowner can recommend their work. Thank you, Matrix.

Matrix finished our basement and it looks amazing. Great staff, great communication and overall great experience. I highly recommend them.

The basement project looks terrific-we have had many compliments already. The project was completed on time and communication was done through the builder app. Quality materials and construction. We recommend Matrix.

Matrix worked on our basement. The project was to remodel an already semi finished basement to our liking. They did an excellent job. They addressed all our concerns and we are very happy with the final outcome. They have a good system to help home owners track upcoming schedules of people of different trades who are going to show up.

I hired Matrix to build a bath in an imposible space in my basement and the result was outstanding the materialized what I imagine ti be a good bath in my basement, I am really happy with the overall work. Each member of the tema was very responsable and the workflow was great ! It is a company easy to work with! And the result are really worthy. I recommended

Matrix efficiently transformed my basement from cement to a warm living space. My project manager communicated well throughout and the project was completed on time. The work site was kept clean and safe and all the workers were respectful of my home. I’m very happy with the new bedroom, bath, and living areas.

Overall we had a good experience with Matrix. They were always willing to work with us to ensure our satisfaction. Our project manager was great and always very helpful.

Overall the experience with Matrix was good they were professional, high quality repairs and planning was relatively seamless. On occasion there were some timing issues and scheduling errors but overall the remodel looks very good.

The quality of work they performed was excellent. We are elated with our newly transformed basement. The workers were prompt and courteous thru out the project.

basement completion was finished and updated with flooring and lighting. service was preformed on time and professional . Everyone was on time

Matrix did a great job! They were done much sooner than expected and every crew that we worked with was clean and respectful. Thank you Matrix for the basement we've always wanted!

Excellent job, perfectly done, on time. The best painters and carpenters. Highly recommended they were always on time, always making their way in and out of the house without bothering. Great option.

We had our basement renovated by Matrix. Our contractor Ben was one of the most amazing and helpful person. Always very communicative and was on top of things!

Matrix was a pleasure to work with during our Finished Basement project. From the initial consultation through the completion, we were able to easily communicate and collaborate. Our Project Manager, Ben, was easy to get a hold of, quick to resolve any questions or concerns we had throughout the project. All subcontractors were professional, friendly and easy to work with. We are absolutely thrilled with the final project. Our basement is now the highlight of our home with space for the whole family and guests. We love the specialized features including hidden bookshelves and television/fireplace build out. Thank you for a wonderful experience and amazing finished basement.

We are super happy with our basement!! They are always on time and always on schedule. Ben is great to work with including his team ( Jesus- carpenter and Adrian) they are the best and very accommodating to us! Highly recommended. Our basement is done on time! ( 2.5 months). Now we can enjoy our additional space that we dreamed of.

Great group of people and my job was actually done a full day early. Thanks to everyone for answering my questions along the way!

Matrix was professional, thorough and upfront. Their project management in particular was great--we always knew what was going to happen next , and could easily plan appropriately. Our basement looks great, and was done with high quality. Their prices are a tad high, but the results speak for themselves--we are confident that our basement will stand the test of time. We could recommend them again.

Very easy to deal with. Field manager Ben was great. Quality work. Very professional. Stuck to schedule. Went above and beyond to help us. Great communication.

After much research and looking around, we found matrix and I thank God we did for reasons of: The Professionalism? The Materials The contractors they used and how they worked with us to make sure everything was perfect! Ben Gibbons was our Superintendent and so glad he was. He was very responsive. Mistakes do happen but between him and contractors were all fixed and superceded our expectations. Thank you Matrix! 10/10

currently almost 2months late on completion. Tons.of.no.shows.or.late when scheduled to.work.on basement! Since they are are.late.on completion, no more contractors to.finish work on basement, as they are doing other projects now. So.basement is.late and they are making it even later by.sending.no.team to.finish work. Currently only supervisor is.finishing basement when he has time. Supervisor is.great and really.only positive thing.about Matrix. Tons of hidden costs as cost of basement went up from original agreement. They make changes to original agreement as they see fit without notifying you, unless.you catch it. $50k to install drywall, drop ceiling, new basement windows and stairs pretty.much. no bathroom install. This also doesn't include carpeting or.paint as.we are.doing.work ourselves to save on costs.

Excellent work and on time! Very happy with the finished basement. Good job coordinating many vendors and service providers to get the basement completed quickly.

A great experience! Love our finished basement by Matrix! Being able to custom design our layout, select all our own finishes and paint colors, flooring, doors, etc., and really a great customer service experience from start to finish. Also, using the mobile app provided we were able to track every aspect of the project in all phases. Highly recommend!

Matrix did a great job from start to finish. The quality of the work is great and any concerns I had where quickly taken care of.

I hired Matrix to finish my basement and it turned out beautiful! This company runs like a very well-oiled machine. My project was done on-time and all sub-contractors were professional, polite, honest, and flexible. Very high-quality work! Matrix had been recommended to me by my neighbor and I'd 100% recommend them to anyone looking for top-notch basement remodel.

We hired Matrix to finish our basement. Matrix has been one of the best choices we made for upgrading our house. They have been professional, efficient, and reliable. The work they have done and the manner in which the project has been executed has far exceeded our expectations. We referred Matrix to 2 friends who booked with them right away. We were especially impressed by the regular communication, access to the schedule/calendar and photos, as well as the stellar project manager Ben Gibbons. If something was off track, or if a member of the team missed anything, we hardly noticed because Ben was there to inspect the entire project from start to completion and would troubleshoot on our behalf. We highly recommend Matrix!

We had an excellent experience with Matrix when remodeling our basement. Ben G. was our project manager and helped make the process run smoothly. Ben, as well as all of Matrix’s contractors, were very professional. I was very impressed how they cleaned up at the end of every day and how easy it was to get a hold of someone (especially Ben) if a concern came up, even on the weekends. Most importantly, the finished product was amazing. I highly recommend using Matrix and their team of professionals to complete your basement. They are honest, professional, and all costs were explained up front before we signed the contract.

We used Matrix to finish our basement. They did a Great Job and was done on time. Ben the Field Manager was great to work with!

Very happy to have matrix finish part of our basement. I was happy they were on time and offered quality materials and work. Also liked the digital plans and use of buildertrend for scheduling/ details.

We went with Matrix after our neighbor highly recommended them. We had a great experience with Matrix. The process was smooth and everyone we worked with was incredibly friendly. Our basement was completed on schedule without additional hassle. We are very satisfied with the work completed and would recommend them with to anyone looking to finish their basement.

I have to admit things started off a bit rocky. Matrix had to reschedule our initial meeting a few times.. and when we finally had our first meeting, their sales tactic felt a bit aggressive. That said, working with Matrix has been insanely easy. Brian D provided us with great solutions to our layout issues, and our Project Manager Daniel was super responsive and knowledgeable. Even with all the projects he was managing, he always made us feel like we were on top of the list. Our team of subcontractors were all experts in their respective trades. Specifically, our carpenters, Oscar and Romero were amazing! Their attention to detail was impeccable. We are just a few days from completion, and I cannot wait to start furnishing our new living space. Thanks Matrix for making our vision come to life! With Matrix, you get what you pay for... quality work and a seamless process!

Matrix was great! We wanted a great basement and that's what we got. I would recommend Matrix to anyone who needs a basement renovation.

Very professional, punctual, very happy with quality of the work. They kept me updated throughout the process. Had great payment options which were very flexible.

Matrix has a great team with a big network of contractors. They were very detail oriented and responsive throughout our whole project and worked with us to make our remodel real. We are very excited about our finished basement and ready to enjoy with our neighbors and friends.

The positives: On time: loved their scheduling, And they stick to the schedule. This was high priority for us. They delivered a great looking basement in two months, just as they promised. Quality people: all the people who came were good people , hard workers, and did a very good job. The carpenters, painters, drywallers etc were outstanding. Project manager: Daniel was our project manager. We thought he was the BEST! He kept everything on schedule, communicated in very timely way, and I trusted him completely. Planning: They are really good at planning the whole process. They deliver supplies on time. Pick up garbage on time. All the contractors show up when they are supposed to. That’s nice! Concerns: Sales process: Didn’t like the sales process. It’s vague. I didn’t feel we got the full disclosure always. This happened with a stair nosing issue. A manager at Matrix told me emphatically that there were no other options for stair nosing that is flush to the floor. I called the manufacturer and learned that they indeed had such an option. Matrix ended up putting in the flush stair bullnose Overall, just a few hiccups on a big project, on time, done with great care and quality. Highly recommend1

Matrix did a wonderful job on our basement remodel! So professional and courteous. The end result is beautiful and we are so excited to start decorating it and using it. Everything was scheduled out, and there were no delays. Ben, our project manager, was the best! He answered all our questions and was quick to respond. The outside contractors were wonderful too. We will definitely recommend Matrix to our family and friends.

Our experience with Matrix was fantastic from start to finish! We requested an expedited timeline and Matrix delivered! The quality of work, high-end materials used and the company's attention to detail were worth every penny. Our project manager daniel was readily available to us at all times and promptly answered all our questions and concerns. All the workers we encountered were skilled, professional and courteous. The project went incredibly smoothly and the company handled all the fine details including the building permit and scheduling all the inspections. We couldn't believe our project finished on time and without any hiccups! We LOVE the look of our new finished basement and are so impressed with the quality and timeliness of the work!

The Matrix Team was especially easy to work with, prompt to respond to any questions and concerns, and walked us through each and every step of the process. They came up with a great design for our new family space and worked with us to ensure our complete satisfaction! Thanks to Ben and the Matrix Team for a beautiful basement!

Best company i have had the pleasure of working with. On time, great job and made sure we were very satisfied

Our basement was a poorly done DIY job by the past owners and as a result, it became more of a storage area than a living space. Matrix transformed the old basement into a new, warm and inviting living space that we know will become the favorite place for family and friends to gather. From start to finish, working with the Matrix team was a smooth and easy process. Our project manager, Ben, did an excellent job of keeping us informed every step of the way, answering our questions and making small adjustments to the plan on the fly. The craftsmanship by the framing, insulating, drywall, electrical, painting and finish carpentry crews was top notch. Our only regret is that we didn’t do this sooner. I highly recommend Matrix.

We absolutely enjoy our new finished basement! Matrix is the way to go ! It was a great experience from the initial meeting with the sales and design team to the project manager Daniel to Ramiro the lead carpenter along with the rest of the team who made our vision come alive. Everyone was professional, on time and brought great ideas to share. We will definitely recommend Matrix to friends and family looking to finish a basement or remodel. We can't wait to create many new memories with our family!

Went very well - they handled all of the work from start to finish including handling contractors. They were very flexible throughout the process in updating plans as issues came up (like when we realized the space at the bottom of the staircase would be too small to move furniture in, they helped rework the space to make it more open and roomy). I think it went very well and the finished product was delivered much earlier than expected and the quality of the work is very high.

Matrix did an amazing job finishing our basement! This was a long time coming and they listened and gave us there input on what we wanted/ needed. The schedule was on point and they did not stray away from it despite COVID. Our main contacts were with our GC Ben and Jay, which were very attentive and communitive. All the crews were all very respectful and did great quality work. I'd recommend this company to anyone looking to finish their basement.

Overall finished product is what was promised. We had some delays due to permit issues with the village, some of the subcontractors made a mess of the ceiling after it was finished, but all issues were addressed and fixed & the basement looks great.

Matrix did a really nice job finishing our basement. The job was done on time according to schedule and the project manager, Ben, was very easy to work with, had great communication and follow up. The teams did great quality work and we are excited to start using our new living space!

Matrix communicated well on our difficult basement project. We were happy with all aspects and they were very accommodating. They finished on time and it looks great!

Excellent company. Extremely professional, and very detail oriented. My main points of contact were with Ramiro, Oscar and Ben (field manager) and all 3 were very easy to work with, and followed through on everything they said they'd do. They showed up on time, were good about cleaning up, and most importantly the end product is very high quality. They are a great company to work with, no matter the size of your basement.

Matrix did a fantastic job finishing our basement. The finished product is beautiful and worth every penny. Special shout out to Victor, our main point of contact over the past few weeks! I'd recommend this company to anyone looking to finish their basement the right way.

Matrix finished out the remainder of our basement. Our GC, Ben was great and part of the difference between this being a 5* review and not a 4* review. Final product looks good and I would use again.

The work included a basement remodel with bathroom installation. The supervisor for the project (Victor) did a fantastic job keeping us informed regarding the schedule, delays, and potential issues. He was also willing to step in to complete the work when necessary to keep the project on schedule.

Having Matrix manage the remodel of our basement was the best decision. They handled everything from contractors to supplies. The basement is exactly the way we wanted it. I would definitely recommend!

This was our dream basement and it has now come true to Matrix. We are so impressed with the quality of work and the amazing outcome. Working with Victor was a real pleasure. He cared for our project as if it was his own home. Thank You Matrix.

Matrix Basement Finishing Systems created a great area for our family and friends to enjoy. Their quality of work and professionalism is superb, and they completed our basement on time and on budget! We were really impressed with their overall quality of work and attention to detail. Their lead supervisor Victor was attentive and engaged throughout the entire project to ensure each facet of the job was not only finished but completed correctly. Temo, our lead installer was excellent in his approach to everything from framing the walls, installing the doors and cabinetry, and installing the window and drywall. Also, their electricians and plumbers did a great job and were always on time and met their required schedules. Overall, we are incredibly pleased with the entire project as each team member was professional, thorough and courteous. The quality and workmanship typified their dedication in ensuring customer satisfaction. Matrix is a great contractor, provides quality workman

Matrix did a great job throughout our project. Each person we worked with displayed professionalism and knowledge in their craft. We love our new basement.

Great service, happy with the crew and highly recommend, thanks. Will use again for futures projects. Fast and accurate work

Great service and execution of our dream basement from design to construction. I would recommend to friends and family.

Matrix and their whole team was great to work with: everyone was very respectful and efficient, and we hardly knew they were hard at work as our routines were barely interrupted. They were communicative, as well as glad to pivot on a task or make a revision to the original plan as the process moved along in order to meet the basement's changing needs as it all came together. I would say we would gladly work with them again, but this basement was a one-and-done deal. :)

We had the pleasure of having Matrix finish our basement. They were extremely professional! Our project manager Daniel was a true pleasure to work with. He made sure all of our requests were met!

Start to finish Matrix did a great job throughout the whole process. Despite the challenges of COVID they were very accommodating to our needs and requests. Project Manager Ben and Peter's crew were amazing!

Everything went smoothly and quickly! Any concerns were addressed right away and the basement looks great! Thank you!

Matrix is a great company when it comes to getting your basement finished. Their team was very professional and easy to work with any question I had through out my project they answered with ease. I was lucky and had Jay do most of the work he is great along with Daniel both of them made my basement come to life. I highly recommend Matrix for your upcoming Basement remodeling!

Matrix did a good job. The workers especially Rodrigo was very polite and hard working. The field manager, Ben, was very responsive and thorough. They finished the project in just 5 weeks. Our project looks great and we would definitely use Matrix again for future projects!

Matrix did a great job turning our seldom used basement into a space my family and friends actually want to spend time in. Once construction began, our foreman Steve was great. He was constantly staying in contact via phone calls, texts, and in-person visits. The various trades that came in were very efficient and skilled. Couldn't be happier with how the final product looks. Would recommend Matrix to anyone looking for a company you can trust to renovate your home.

Matrix basement was a great company to work with! Jordan (our salesman) spent 4 hours with us creating the floor plan. Steve was our go to once the project started and he was very approachable and helpful thru the whole project. The only thing I think I would change throughout their process is more so to walk a final layout with Steve as well that way there is no miscommunication. Martinez who was out drywall guy did a FAB job!

We had a phenomenal experience with Matrix Basement Systems. They worked with us right from the beginning to make great recommendations about what to do with our unfinished basement and offered great alternative budget and financing options. Once the work began, they moved efficiently with attention to detail, and communicated with us through every step of the way. All of the trades were extremely professional and respectful of our space and kept our house clean. I am so incredibly pleased with our result. They are a first class company!!

Matrix just finished our basement and they did an outstanding job each contractor was polite and checked with us if changes were to be made to give a better understanding . Anthony & Victor were excellent to work with very professional always keeping us informed of the schedule. We will definitely recommend Matrix to our friends and family.

Matrix did an awesome job with our basement project. The contractors were great with communicating and keeping us in the loop. The final product is exactly what we wanted! Matrix did a great job to ensure we were happy with the final product and went out of way to ensure the project was done correctly.

I would recommend to anyone looking to remodel their basement. Final product looks great and no issues or concerns. Very receptive to our concerns.

Just to be clear, I’m rating Matrix a perfect review on our initial project consultation. We had the pleasure of working with Drew Whitaker. He was extremely professional, patient, and friendly. We really enjoyed the design Drew came up with. He was able to change a few design ideas we had originally had in mind. Those changes made a huge difference in making our basement bar area flow better.

Love, love, love our new basement! We’ve been in need of some extra space for some time now & Matrix brought our vision to life! Great experience overall and could not be happier with the finished product. Highly recommend!!!

Matrix did a great job from the first time I filled out the inquiry form on line. They did just what they said they would. The product is a superior quality. It's the best room in our house.

We love our finished basement. It took awhile to get going but it was all worth it at the end. They did an awesome job.

Please run as fast as you can!!!! They are horrible and their work is garbage....we have 4 + spots where the tape is all lifting.. we asked on several occasions for Steve the owner to call us and he never did.. they hoped we would just drift into the night. ! Please find any other company!! I would like to include some pictures.

My Husband and I had Matrix out to give us a quote on our basement about four months ago. The design consultant that came out was very knowledgeable and had great ideas to give us on how we should lay out our basement. We were not to familiar with the company but after sitting with the consultant and going over everything in great detail with him we were very impressed. They manufacture a wall that is 100 percent waterproof but looks and finishes like drywall. Once we saw this and saw the quality of work that they do with Basements we thought it was a no brained to hire them to finish ours. The whole process throughout the job went very smoothly. The project manager was great to work with and communicated with us throughout the entire project. The crew that we had out to finish our space was amazing. The quality of work was beyond our expectations and the attention to detail was unbelievable. The basement turned out beautiful and we could not be happier. I would highly recommend Matrix Basements to anyone who is looking to have their basement finished or remodeled.

Matrix did an outstanding job on our basement project. As with most construction projects, there were short stints of downtime and unexpected circumstances however Matrix did a great job of communicating with us and resolving issues as they arose. If you are thinking of remodeling your basement, we would highly recommend Matrix!

So disappointed with Matrix & would never recommend them. We did a lot of research upfront, went to their show room, saw their wall system, went to an open house, etc. Spoke w/ one of the owners & were convinced that even though this wall design was more expensive than we wanted to pay, it would be the best long term fit for our home. We scheduled an appointment for Matrix to come and measure/quote our basement. They showed up, measured the basement & provided a quote to us immediately, while still at the house. The quote was $40K & my husband and I needed to talk about this. We were not in a position to make a decision immediatley. This didn't go over well with the estimator who was at our house. While he was a decent guy, he told us he worked 100% commissions & he had to call his manager from our home if we did not commit that day. We let him know that we would take our time deciding & if we wanted to proceed, we would contact them. Fast forward to after we signed the contract. We were given a lead time of approximately 8-10 weeks from start to completion. Needless to say, it was close to 14 weeks before complete. During the construction period, the communication was non-existent. The Project Manager NEVER got back to us. We would go days before he would respond to a text/call/email. The first crew that was working on our house even admitted that he was never available. We were told to start communicating with the crew, not the PM. The problem is, Matrix hires the construction crews & they are not employees of Matrix; therefore, anything that you are not happy with or want to change, has to be approved by Matrix before the crews will do the work. This lead to many delays. There were so many delays with our construction because the workers said they couldn't proceed with certain things until Matrix agreed they were going to pay for the work. We had drawings/plans that showed the work they were supposed to do but there always seemed to be questions/discrepencies. We were so disappointed with the lack of communication that I contacted one of the owners, who was a very nice guy. He lit a fire & communication improved, for all of one week. On top of this, the quality of the work being done was terrible. For example, the crew put the carpet in on the stairs first. Then they walked up & down the stairs every single day, without covering the new carpet. They didn't cover one thing while doing the work (washer, dryer, fridge). And they didn't clean/sweep once. We demanded an on-site meeting with our Project Manager to show him the things we were unhappy with. I believe the worst thing could have been the crown molding that literally dipped down 1/2" on every wall. They never brought out a laser to make sure it was level. There were gaps above & below it through out the entire basement. The installed the electrical outlets literally over 2' above the washer & driver, which looked ridiculous. When they sprayed the ceiling, they didn't pull out any of the old insulation, they just painted on top of it. When they installed the shower, they left close to 1/4" gap in between the flooring & the shower wall. Just careless, lazy workmanship. On top of this, they kept telling us that they couldn't find things that we ordered. We had everything in the garage & they would bring things into the basembent as they needed it. Two times, we found stuff that they told us we needed to buy. It was just in a big pile of crap that they never cleaned up. Example: they just left the bathroom vanity box sitting in the basement until we asked them to throw it out. They put the lighting fixture in a closet under the stairs when they started & then questioned where it was. When the PM came out, he agreed that it looked like crap & was very apologetic. Had it ever showed up and checked on the crew and their work, he would have known. Or if he ever responded to our calls/texts/emails. They ended up getting rid of that crew & hiring a new one to tear out a lot that was done & redo it. The second crew did a much better job & we were happy with their quality of work. The downside, they were also working on another house, so they had to juggle between finishing ours & working on another one. When we had our final walk through, my husband asked them to clean up a back room that they had empty boxes in (from the sink, vanity, etc). They said they would, and of course, they did not. The PM also said he was so sorry & was going to send us some gift cards to make up for our headaches. Those never came. We just received a survey from Matrix & both my husband & I filled it out, being brutally honest with our dissatisfaction. I was contact by someone in marketing who listened to my complaints & was apologietic as well. He ended up sending a $250 gift card & some cookies to us. Obviously marketing doesn't do much with the feedback they received, as today, we received a letter asking us if we wanted to make $500 by referring Matrix to anyone. NEVER!

Matt and Nick came by on relatively short notice and spent a lot of time with my wife and I going over designs on first visit. The suggestions were fantastic and their portfolio is impressive. They have some great solutions for dealing with water, and they went over everything in very good detail. On top of all that, they were very easy to talk to and work with. They weren't very pushy and worked with us on financing. I highly recommend Matrix for your basement finishing needs.

Our contractor Jesus did amazing work and was very trustworthy. All the trades people were very courteous and did great work. If you have any reservations about completing your basement Matrix well calm your fears Our project supervisor Rick worked well with us and answered all our questions. They even helped us out and worked with us when we had an issue with one of our walls that had a leak. Highly recommended this company!

My wife and I were tired of looking at our unfinished basement so we decided to meet with Matrix after visting one of their open houses. We were very impressed with what we saw - along with the quality of their craftsmanship! After interviewing several other companies for the job we chose Matrix. Matrix made it easy for us to plan, design and finance our new basement. We even took advantage of their same day discount (saved me over $6,000). Their consultant (Drew) was so knowledgeable about basements and really helped us make smarter choices. I only wish they did kitchens too! Thanks Matrix!

I was very impressed with the quality and timeline of completion with this company. But what really impressed me was that 16 months later, when we had a plumbing problem, this company came out and fixed the problem for no charge. This is a first class company that stands behind their products and installation.

Matrix gave us a time line and they came through. They were very professional and the work was excellent. We were and are very happy with them. If you want timely great work call Matrix Basements. They also finance which was a plus for us.

I just completed my basement project with Matrix. I love the result and the team was great to work with. From the initial consultation and quote, through final planning stages and the completion of the project. All of the contractors were professional, courteous, and FAST! The workmanship and finished product is better than I could have imagined. Thank you Greg, Brian and Ricky and all of the contractors who worked on this job

Note: This review is from the onsite project perspective. The guys at Matrix estimated a 3-4 week timeframe to finish our basement. They were pretty much spot on, with the project lasting 4 weeks. Everyone we had dealt with were both professional and very friendly. Rodrigo and Antonio were onsite the entire process, and their craftsmanship was more than I expected. I kept throwing little things here and there (i.e. - last minute requests to make cut outs in the wall for in wall speakers, adding drywall to the ceiling so I can install in-ceiling speakers, and custom build a shelf for the center channel in my home theater...to name a few). These guys grinded it out day in, and day out during the project. They handled last minute changes like pros, and were able to adjust on the fly. Ricky, the field manager, checked in from time to time to see how everything was going, and made sure we were happy with the build. Needless to say, when they were done, our basement looked fantastic, and we were left incredibly happy with the end result!

My husband and I are extremely pleased with the way our basement turned out. As promised, the crew was in and out by the time specified. It is amazing how everything was organized by Matrix and we didn't have to bring in different contractors for each item. We love showing spending quality family time in our basement and everyone who has seen it is just in love with it. Thanks Matrix. You promised and you delivered!

The process from start to finish was seamless. Brian W. (project manager) was awesome. His attention to detail and his vision really came to life at the end of the project. We give high praise to Victor and Daniel (carpenters) for all their hard work in our 18 week project. Not only was their work clean and impeccable, they were incredibly kind and respectful. The personnel assigned to our project were very accessible and kept us up to date every step of the way. I would highly recommend this company for your future basement project!

Primary focus prior to start of the basement project was timely completion and quality workmanship. Matrix Basement scores extremely high in both areas. The project was completed ahead of schedule and the quality of workmanship is excellent.

We wanted to have our unfinished basement transformed into a space that would maximize our space and provide an area for our kids to play. We saw an ad on the local clipper and then did some research on the company and product. The bid was a bit higher than some other companies we had do a bid, but less than 10% higher and the product quality more than makes up for the difference. The process went longer than originally quoted after signing the bid, but this is to be expected when it comes to remodels. We also made a few changes to the project as it went on and that added a couple days or so. Everyone we dealt with was respectful and knowledgeable and the basement turned out excellent. After the project was complete, it took a while to have the final re-touches completed - but the basement was completely functional so it was not a huge deal. I would absolutely recommend Matrix to remodel your basement.

We hired Matrix to finish half of our basement to serve as an extra media/entertainment hub in the house, as well as an additional gathering space for large groups of people. The process, start to finish, was great. Our lead carpenter, Don, was very attentive to our needs/wants, as well as to the details of the project. His team was prompt, respectful, hard working, and friendly. There are so many parts of the basement we love, from the open floor plan, to the quality products and craftsmanship, to the dry bar we added on a whim, at the last second (this didn't throw the team at all, they heard everything the we were hoping for, and made it into reality). I would highly recommend Matrix to friends and family, and in fact, already have several times over.

Matrix did excellent work. Ricky our project manager was accommodating, attentive and very nice to work with. They were timely, easy to work with and we are thrilled with the results. We would highly recommend Matrix basement systems to anyone looking for a quality basement finish!

We are very satisfied with the approximate 800 sf of finished basement that Matrix Basement Systems designed and built for us. The crews were very talented and professional. Brian W. was great at throwing out different options during the design phase. He also helped us work around a tricky water meter in our main space. The wall system is very solid and has a great finish. The carpentry team of Matt, Mark, and Bill did excellent work. Tom, the HVAC guy, was great at figuring out how to design the new vents depending on layout. John, the electrician, was so great at determining future needs for outlets, Internet jacks, etc, so we will have exactly what we need. Raphael, the plumber, worked very efficiently at roughing in our plumbing for a future bathroom and wet bar. The delivery team if Joe and Keith were so friendly and quick. Matrix was great at making sure we were to code on all areas, and the painted ceiling looks very cool and modern. The crews cleaned up the area nightly, and I was always kept informed on where things were. Initially, we were held up by permits, but once Matrix got the green light, the crews really knocked the project out!

We are very happy with our Matrix Basement. We had a project that had very specific needs and the team was able to make these. When we had questions or concerns, they were addressed quickly and no push back from Matrix. I would recommend using them for your basement.

We've waited a while after our basement project was completed to post this review. We did that in order to give a better assessment not only of Matrix's installment practices, but also to get a sense of the product once it's been lived in for a while. We enlisted Matrix to undertake a sizeable and complex turnkey basement project a little over a year ago. the project entailed converting a semi-finished basement into a fully-finished basement complete with guest bedroom (with new egress window), entertainment room, recreation room, full bathroom, and kitchenette. Yes, lots of details and lots of square footage. Matrix supplied nearly everything for the project EXCEPT the following: shower and floor tile in bathroom (bought that stuff at Floor & Decor); bathroom vanity and mirror; and closet and pantry shelving. The work was very solid and the construction crew was courteous, tidy (as far as projects of this kind go), and efficient, as were the handful of contractors that worked with Matrix (plumber, electrician, floorer, painter). That said, the crew chief could be a bit pushy and brusque, but he would tone it down when reminded that we were, effectively, his boss. best to remember that YOU are the customer, and not the other way around. As it was, our sales rep made sure that we were content all the way through the process, even when that meant interceding on our behalf with the Matrix crew chief. I have no complaints about the quality of the components or the construction. This outfit really handles the details well. Hangups? A couple of minor ones. First, Matrix was right to suggest, in light of some low-hanging duct work, we go with a black ceiling. (If you don't know what that is, check with Matrix and they'll show you.) Great idea, but imperfect delivery. While the concept is excellent, the primer/paint combo they use (which isn't cheap stuff, by the way) does not hold very well to certain pipes, especially exposed copper pipes, and pipe insulation. As a consequence, we found that the black ceiling paint was, and still is, flaking and falling off of a handful of pipes along the ceiling. There are alternatives to painting these items, so if I were you, I'd check with Matrix, so that you and they can learn from our lesson. Other than that, we've discovered a very small amount of tile separation between the bathroom shower wall and floor (both tile). We'll check with Matrix shortly to see if they can patch that up . . . probably just a quick grout patch job along the corner. Our account rep, Brian, was great with us, as were all of the other contacts at Matrix. Professional, and almost always right back to us to respond to a call or email. Now that we've had several months to "live" in our basement (so to speak), and can say that I am very pleased with our decision to finish the basement and to use Matrix. Maybe you could find a lower-cost alternative to Matrix, but I doubt that you'll find a more professional outfit dedicated to delivering the basement product you want in a timely fashion, using quality materials, and deploying as skilled and experienced a set of installers as were assigned. One last bit for readers of this review: I cannot stress enough that ours was a large and complex project, even tricky in some respects. Matrix had estimated a certain, relatively ambitious, project completion date that Matrix did not hit. No big deal for us, but I think all consumers should keep in mind that nearly every home improvement contractor -- at least the ones I've used over the years -- will be a little bit too optimistic in its targeted delivery date. I cannot speak to simpler projects, but I would guess that for a more "plain vanilla" project than ours, the Matrix guys have a good handle as to project time frames. If you're in the market, go check out a Matrix basement open house in your area like we did. I think it's a good way to size up the quality of the product, as well as one of many sources of ideas about how to configure or re-configure your basement.

My wife saw a ad for matrix. I researched basement remodeling & construction on the internet and found what I wanted. Matrix had a waterproof system with excellent insulation qualities so the choice to use them was a " no-brainer". Matrix designed the remodel including hvac,wiring,and most importantly all city permits. I was able to save some money by personally installing the flooring and painting the basement. the job was finished on time with no problems.

The entire Matrix Team was great to work with throughout the entire project. Jesus, our crew leader really cared about his workmanship and frequently took time to keep us updated in regards to the progression of our project. I would recommend Matrix to anyone looking to finish their basement.

My basement looks and turned out great. Quality workmanship. Worked with us on a lot of "extras". Only downside is it was a long process. Very professional and pleasant to work with. Would definitely recommend.

Matrix met all of our expectations from the design consultation to finalizing the project. Great workmanship and communication. Very happy with our basement.

We are very satisfied with the installation of the panels and trim work. Greg and Wes did a great job with the installation and paint work of our project. The job site was kept clean and safe. Matrix finished the job on schedule. Extremely satisfied with their craftsmanship and the work they completed.

I liked Brian's patience and willingness to listen to my ideas. We worked together and came up with a design that our family desired. Victor the crew leader was very professional and we communicated daily on the progress of our basement project. We are extremely satisfied. The work Victor and Daniel completed exceeded far beyond our expectations.They are very meticulous and treated our basement like it was their own. They were always on time and cleaned up daily. I don't have a favorite part of the basement because I love it all. The finished product is everything we wanted and I recommend Matrix to anyone planning on finishing their basement.

I waited 6 months after completion of work to post this. I wanted to be sure that I did not have any outstanding concerns or issues after posting any review. Overall the basement installation was good. I think it is important (and this applies to any contractor) that as a homeowner you pay attention to detail. If something is not done correctly or is missing, you need to get right on it. We did have several cases where something wasn't right and we asked to have some work be redone. The project took a little longer than expected, mostly due to some days lost redoing some work or waiting for materials. As questions and issues came up I was able to work with the Project Manager and onsite workers. After the installation was complete, we had 2 instances that I needed addressing. Matrix arranged to have someone make the repairs in a timely manner. I am pleased that Matrix really does stand behind their work. If you are concerned with your long term investment in your basement, I would definitely recommend Matrix Basement Systems.

The Matrix crew/team were very professional, and friendly.The basement /work area was always kept clean.Everyday's work was cleaned-up.I was always informed about the schedule and plans.There were absolutely no surprises,project finished on-time,on-budget with great quality.The lead carpenter Don was absolutely great to work with and so was the Project Manager Brian and the Sales Manager Mike Zachary

Brian came out to my home to sit with me to go over my bar design. He is the owner of the location here in Illinois. He is a man of his word and has given me great service.

We have our 1,300 square foot basement finished by Matrix Basement Syemter in just 8 weeks as promised. 3 people crew, Peter, the team lead, John and Andy, the key workers showed up at 7:00am daily without skipping a day. John's attention to dentils and his craftsmanship was the best I have ever worked with. Brian Barrick, the project manager, not only supervised, often gave his professional suggestions that lead to perfection. We couldn't be more happier working with them throughout the entire project. Matrix Basement System is a 5-star company. I highly recommend it.

We are extremely happy with our new Matrix basement. The remodel looks fantastic and what a great transition to a new living environment. Brian was a great Project Manager and Oscar did an excellent job. We are very pleased we chose Matrix. Our new conversation piece amongst family and friends is the basement remodel. Why did we not do it sooner.

We are so pleased with our new basement living space created by Matrix Basement Systems. From the beginning when Joe D and Keith helped me clean out 40 years of stuff, to Peter's carpentry crew of Andy, Johaness and the outstanding trim man, to Juan who dug our escape window, to the wonderful painters everything was perfect. All of the workers showed up very early in the morning and worked hard, long and steady all day long. They took great pride in their work as if it were their own home. Their work was professional and neat. Brian B. was an awesome project manager keeping tabs on every step. He always returned calls, emails and sometimes just came to check up on the job. I went with Matrix because I liked the fact that everything is made in the USA and they only specialize in basements. I know when we go to sell our home the basement will be a major selling point. For now we will enjoy our new space. Thank you, Matrix!! Pat M. Kildeer, IL

Matrix Basements did a great job with our complete basement remodel. We were able to custom pick every thing from flooring, moulding and paint and we were also able to refinish our fireplace. Our project manager, Brian Westrom, was on the same page with us design and decision wise from the beginning. Our construction team was hard working and professional. The painters were also awesome at what they do and finished the work very quickly. When we ran into any issues we were always able to resolve the problems in a professional manner and communication was generally quite good across all of the teams we had in our house. Overall a good experience and the basement looks great! Looking forward to a dry, mold free basement for years to come.

Matrix has a smooth process all the way through, start to finish! Matt and Brian were courteous, professional, and available when we needed them. Overall we were happy with our basement and would recommend Matrix to others seeking a quality basement redo!

We are very impressed with the workmanship, materials, quality, attention to detail, timeliness, and professionalism of the entire Matrix team from our salesman, Mike Z. to the open house rep, Gwen. Our installers, Mike and Jesse are true artisans who communicated with us throughout the project ensuring we were pleased with the work and progress. Although we added to the project, they still completed on time. Jon and his team went the extra step to bring our existing electrical up to current code. The expertise and efficiency of Raphael and the plumbers quickly resolved pre-existing issues. Even the warehouse staff, delivery team, and cleanup team were a pleasure to work with. The Matrix team led by Brian has provided us with a beautiful, multi-functional living space that greatly exceeded our expectations.

Matrix performed the work quickly, in half the time that was quoted, but it took several more weeks for work to be corrected and brought up to the standard of quality that was promised. Brian was very polite and visited several times after work was "completed" to make sure we were happy and all items were corrected.

Great experience!! Everything came out looking great. I did a lot of research on companies before i chose Matrix, and it was a tough decision. However, after the experience I had with them, I am completely confident that I chose the right company. The finished product is beautiful. Everyone was extremely helpful and courteous. Communication was stellar. Construction was easy and everything went pretty smooth. I've been involved in many home improvement projects and I know its not always glitter and gold, but Matrix made it the possible experience. A buyers dream come true !! Thanks Again to everyone involved.

Total satisfaction with the project. From start to finish the guys at Matrix took the time to really understand our specific needs. I'll admit, my wife and I can be a pain to work with, but the professionals at Matrix were extremely patient and accommodating throughout the entirety of the project. Our designer took the time to really understand and figure out a floor plan that made the most sense for us. Big thanks to the entire Matrix team in Michigan for building us an amazing space!

We just got ou basement finished 2 months ago and the quality and service was amazing! A month after we had it finished we had a flood from the sump breaking and couldn't be happier that we picked Matrix! The walls were fine and we didn't have to rip anything out or redo the walls. It saved us a lot of money and still have a beautiful finished basement!

We just finished our basement project and could not be happier. We live in an older home in Royal Oak and had matrix demo the old basement and build a new space for our kids. We did not do anything fancy, but a big open room, but now all the kids toys can go into the basement and we do not have to see them upstairs anymore! Andy and the carpenters were great. Justin was our project manager and helped us with any questions we had. The project took about 5 weeks and i give the guys a lot of credit for getting the place looking great again. It was a dark dingy basement before and now it feels clean and safe for our kids to play.

We had about 850sqft of our basement completed by Matrix in June 2015. The project started on time and was completed on time as well. The carpenters cleaned up at the end of each day and we are mostly pleased with the finished product. The two-star rating stems from the lack of communication between each person in this project. Our Project Manager came out to our house two times (the initial visit and the final inspection) and was over 1 1/2 hours late each time. He was completely rude and unapologetic. That attitude did not improve throughout the project. The Project Manager never once reached out to us - I had to call for updates and schedule my own final inspection. There were several times that the wrong product was delivered due to a miscommunication between our carpenters and this Project Manager. When we did speak to our PM, he was condescending and insulting. Our only construction-related issue was the design of a "custom" bookshelf that we paid for. There was nothing custom about it; it looked like something that could've been purchased at Wal-Mart. When we reached out to one of the owners/co-founders of Matrix, we were pretty much dismissed, his only concern being what kind of feedback/reviews I give this company. So my review is this - the quality is good, the price for some items is waaaaaaaay over-priced (bathroom, which we did not opt to do), and the communication/customer service is terrible. Matrix is mainly concerned with signing up as many people as possible and churning out the product (to the chagrin of their over-scheduled workers). I would not recommend this company to anyone, at least not under it's current direction/leadership.

We used their Livonia, MI office and in 5 months of time, not a single part of our basement finishing job is complete but they've been paid 60% of the money. The initial paint job was very bad and the attempted fix to the paint job lasted four days and they wouldn't come back to finish. They gave us excuse after excuse, project managers communicate by the occasional text message only in response to our reaching out. They have not met a single deadline they've given us. A representative demanded we remove a review on another site and when we refused, offered to give us $200 in gift certificates. I wish I never met them. My basement is a mess, nothing is finished and I have to now go hire other professionals to fix and finish what Matrix attempted to do. BUYER BE AWARE.

The finished product is beautiful! My 1970's outdated basement is now gorgeous! Oscar, our main installer was wonderful to work with;he is a great craftsman, personable,hardworking, and very conscientious. He cleaned up the work space nightly and took care of minor imperfections promptly. Having that said, there are some things to keep in mind. First off, please allow more than the advertised 1 1/2 hours for your initial consultation and note that if you sign on the spot, Matrix offers a slightly discounted price. If you prefer to have several estimates before starting a project,you might want to save Matrix for last to take advantage of the discount. Secondly, allow for some extra time for the project itself. The timing (and communication about it) of subcontracted work was sometimes delayed...windows didn't come in, flooring guy didn't show, etc. If you have had construction on your house before, I am sure you have experienced this. In the end though, Matrix did a wonderful job and I am EXTREMELY pleased.

We had Matrix Basement Systems finish our basement. Matrix was professional from the marketing of their product to the completion of the project. The on site workers were courteous and friendly. The work was completed on schedule, during each phase of the construction. A few minor issues that arose were resolved quickly by Matrix. Upon completion of the project, all project materials were removed. The project was not disruptive to our household at all. Matrix is not inexpensive, but we saw the value in their product and were willing to pay for a quality product that is guaranteed by a lengthy transferable warranty. Overall, we had an enjoyable experience having Matrix finish our basement.

Just completed basement remodel. Project planning and cost estimates were spot on... no surprises. Communications during project was excellent with project manager and work crew. Very impressed with quality of work! Crew was very neat and attention detail was evident. Every day they cleaned up the work site and there was no disruption to the upstairs.

We obtained several proposals for finishing our basement from various local contractors. After visiting a couple of Matrix Basement open houses, where we could see an actual representation of their product and workmanship and hear from the homeowners about their experience with Matrix, we also asked for a proposal from them. We are glad we did. I think we ended up with a beautiful, functional basement with a guarantee that we can pass on to the next owner of our home. The basement finishing project started off a little bumpy. The original project leader had issues that kept him from showing up on a regular basis, and there were also issues with the quality of his work, but Brian, one of the company's owners, came out immediately, assigned a new crew to the job and it was smooth sailing from then on. Peter, the new crew leader, and his guys worked from 7am until 5 or 6pm every day. They protected the parts of the basement that weren't being finished from any dust created during construction. They demo'd the previous sub-perfect work and then proceeded to do flawless work in creating the space we desired. In the end, we ended up with a BEAUTIFUL, HIGH QUALITY JOB. All throughout the process, Mike (who did the original sales presentation and proposal) and Brian (the owner) were involved and communicated with us to ensure things were on track and up to par. The job took a little longer than originally anticipated, but it was worth it. Friends who have seen the transformation have been very complimentary. We are fortunate to have a second stairway/entrance to the basement through the garage. We felt very comfortable with Peter and his crew, and gave him a code to open the garage. That way they could get to work every morning without having to bother us. We both actually left town on business trips twice, and allowed the guys to keep working while we were gone. We were very pleased with the two electricians who did the wiring, and also the HVAC guys who moved and reconfigured some ductwork to keep the ceilings high. They were all very knowledgable and conscientious. Overall, we are very pleased with the final product and all those at Matrix who worked to get the job done. My friends and family will confirm that I am very picky and detail-oriented and also very honest. I'm not sure what the deal is with some of these negative reviews. I would and do recommend Matrix Basement Systems without hesitation.

We are very satisfied with the work Matrix Basements did for our basement remodel. At the initial presentation meeting we put together a plan that we later decided was a bit more expensive than we wanted to go. Matrix was completely on board with us adjusting the plan to fit in our budget. All of the Matrix personnel we dealt with were professional and easy to work with. We were especially happy with the carpentry work that Joe and Louis did, they were the crew that completed most of our job. Joe was great about pointing out a few minor changes to make as the job progressed. We would definitely recommend giving Matrix a call if you’re considering a basement finishing.

We hired Matrix to do just our basement walls. The architect was VERY helpful, walking us through some DIY tips when working with their basement system that is different than the typical stud and drywall walls. The construction crew and finishing crews were respectful, efficient, and finished earlier than the estimated time frame. We are very happy with the product and the service.

Matrix designed and built out our complete basement interior. This was a 1100 square foot project with 3 room enclosures for utilities (furnace and sump pump) and storage, a wet bar with sink and refrigerator, and a full bathroom (shower, toilet and sink). The ceiling is dropped with Matrix product tiles, and the flooring is simulated wood . The Matrix wall system of prefabricated panels is a winner and was what initially interested us in considering using the company. It provides a very smooth, uniformly flat finish much more attractive than drywall finishes, which always some wave to them. The schedule was not only met, but exceeded -- Matrix scheduled the work to take 8 weeks, and it was 7-1/2 from start to finish, and that included one week delay for a plumbing and electrical inspection. This was not your typical construction job with delays and excuses, but a steady, delivery on time, and very polite group of workers. They were always punctual and were always courteous and careful to be as clean and neat as possible. They cleaned up every day, just as promised and left a complete, working jobsite. I would recommend the Matrix solution to anyone.

Matrix did fantastic work in finishing our basement. The entire team was professional and reliable during the entire process. Whenever we had questions or concerns, Matrix responded promptly and attentively. I highly recommend them for your next home improvement project.

Matrix Basement was very helpful throughout the entire project. Any questions I had during the project were quickly addressed. The install crew was extremely helpful as well. They were very accommodating to my schedule and finished about a week early. The installer put in time to make sure the job got done ahead a schedule. The entire staff at Matrix did a great job of always keeping me informed of each step of the install.

Highly recommend wall system. Carpenters were professional, respectful and did a beautiful job. Job was completed in the time frame given - 5 weeks.

Sales rep was informative, helped us to make the right decisions for our needs and budget. Work crews (Joe Krause/Rich Brewer) were respectful of our property and time. High quality workmanship in all areas (installation/electrical/plumbing) of the project. Project took longer than expected, but worth the wait. Project manager Brian W. clearly explained all the details prior to and at completion of the project.

Each person I came in contact with were approachable, personable, and professional. There were definitely some hiccups along the way with communication and delays, but we worked through them. In the end, the craftsmanship is really good and we are very pleased with the finished product.

I got my basement finished with Matrix Basement Systems in early 2015. They worked much faster than I thought it was going to take. Every other quote I got was for more than Matrix quoted me and they were going to take at least 8 weeks, while Matrix only took 2 weeks from start to finish. The basement looks great and I feel I got a really great quality product for my money.

We initially found out about Matix from the open houses that they have around town. We went to an open house and went ahead and made an appointment for the sales person to come to our home to take a look at our unfinished basement and see what magic we could make. We knew right away that it would cost us a bit more to have the high level quality materials that Matrix is known for but we also could clearly see that it would be well worth it. The workers did such a good job keeping the basement as clean as possible during the construction. What we were most appreciative of is that there were no surprises and the price never changed. The quality of our basement is above all! The insulation system is unreal as the basement is warmer than the rest of our house even with the heat vents closed! We are also very pleased with the lack of noise that comes up from the basement. Great company, great workers, great quality=happy customers.

We hired Matrix to finish our substantial sized basement after having 5 floods in 6 years. My husband handled all of the planning meetings which took the amount of time I expected it would. Home construction or remodeling never happens as quickly as you'd like it to. We started with Matrix in mid-October and with the exception of the punch list, are finished. Like I said, our basement is expansive. Victor and Daniel were great to have around! They were for the most part, timely, and very communicative about what we could expect. In fact, everyone who we dealt with from Matrix were very respectful. Nice to have in our house. As far as cost goes, Matrix will not be the cheapest basement system you will find, but in the long run, I am quite sure the investment will be worth it. And, it is a quality, beautiful product!

We hired Matrix after meeting with one of their sales people, Timo. We also like the idea of a mold resistant wall system for our basement, and their ability to start very quick on our project as well. All the vendors matrix used were always very courteous and on time. We particularly loved the work the electricians and plumbers and HVACS teams did with their work, and all their good advice as well. Matrix let us take on projects we thought we could handle as well to save us some money on the project costs. Overall we were very satisfied with the work done, and are just starting to enjoy our new basement.

They have an innovative product that provides great insulation and finish. They gave me a tour of the company and found a very collegial and friendly working environment. They are very flexible with their product, from DIY to the most detailed worry-free finishings. The work was completed in about 10 weeks from start to finish. They give you a contact for your project who is always responsible and problem solving. Before completion they do a walk through that found many more touch-up issues that we did. Shows commitment for satisfaction and excellence. The only issues were with contractors as they were not always on time and they could have been more tidy.

After going to a Matrix open house in our subdivision, my husband and I decided we liked what we saw and signed up for the free consultation and estimate. The fact that the panels were mold and waterproof was the deciding factor in having Matrix finish our basement. Everyone that we came in contact with through the company were polite and very knowledgeable. The carpenters and electricians were courteous and very punctual, and definitely knew their craft. I would not have any qualms recommending Matrix to anyone thinking about finishing their basement.

Matrix Basement Systems made finishing our basement easy. We had a consultative appointment with a designer who met with us to understand our needs, and made suggestions on our layout and design. When the work began, the builders where polite and keep our upstairs clean. They keep us updated on their progress, and answered/addressed all our concerns. We also coordinated painting through the Matrix. They did a consult on color, and the painter was great to work with. Very little stress, and now we have a great basement!

The product met our expectations for our small 700 square foot basement project and our experience with Matrix was satisfactory overall.

We finished our basement couple months ago. They were helpful from day one with design and review through delivery (clean and professional) to building (professional workmanship). Good communication throught the project and they addressed any concerns or complaints I had, when they arise, promptly. Excellent product and met my expectations. Highly recommended.

We finished a portion of our basement creating a large family room, a pantry and a HUGE walk in closet. I absolutely LOVE it! Other than having to walk down the stairs, one would NEVER know this was a basement!

Great quality work, good communication with the crew Don and Adrienne. Don was very knowledgeable and very helpful. Matrix staff was nice to work with also.

We recently had our basement finished by Matrix Basement Systems, Inc. We have a fairly large basement - a bit more than 1200 square feet. The area was finished to divide off two storage areas, one under the steps, and one at the rear of the overall basement, a full bath with shower, and a large room for entertaining or relaxing. They were very professional in all of their ativities. A small closet was created to enclose the sump pump and the electrical panel is hidden behind a very nice wooden wall mounted door. Material were delivered appropriate for each phase of the project. They took care to keep the work area clean and accessible. Their workers were consciencious, reliable, responsible, and quite friendly. Our boxer served as the project foreman and the crew interacted well with him. We recomment Matrix for your future finishing work.

We had a big empty unfinished basement, at least 2,300 sq ft of dead space. Matrix came along and took our ideas we had for the space and designed exactly what we had in mind for the space. They had professional architectural drawing for basement and turned the basement into a comfortable, livable space (theater area, bathroom, exercise room). We are so excited to entertain in our new space.

Matrix Basement Systems did a great job on our basement. The results are aesthetically amazing, and the building material's resistance to mold eases worries about possible flooding down the road. They took care of the carpentry, electrical, and plumbing for us, and everyone they sent to our home was professional, on time, neat, and very polite. Communication with the project manager and office staff was very strong at the beginning of the project, but we had a hard time getting in touch with the administration a few times near the completion of the project. While it is understandable that they are very busy (it's a great system and product), communication with the home owner is essential. When I spoke with our project manager about this issue, he assured me that they are working on it. I believe that they are, as the owners seem to be very hands on and involved. Overall, I am very pleased with the product and glad that we went with Matrix. The finished basement exceeds my expectations of what a basement can be and is more like a continuation of the rest of our house.

While things started out rocky, Brian and Anthony came out and worked through any problems in person. Appreciate their efforts and customer service.

The product looks good actually better than the average on the market but sales personal has not exactly the knowledge expected in order to close the sale properly. It would be better bring sales + architect + installer at the same sales meeting in order to get everything ready to sign the contract avoiding disappointments or hidden costs. In our specific case additional 7% of the total cost of our project so far because isn't finish yet So lets see how this is going to end. I hope the finish it properly with a high quality end.

Matrix Basement Systems is a top notch company. I did a lot of research before hiring them to complete my basement, and they blew me away with their product and service. The sales staff was knowledgeable, courteous, and professional. Any time I had a question, there was always someone available to answer it, and they helped to ensure that we had a fantastic experience. Now I have my dream basement to enjoy, and I sleep well at night knowing I have the 50 year warranty on my walls and they will never have to be replaced. Thanks Matrix! Eric Moore

I had about a third of my basement, about 550 sq. ft., completed using the Matrix Basement System. This r-18 rated, water proof, mold proof, mildew proof system (4' by 8' panels) was perfect for protecting my investment. They also did my drop ceiling, all electrical, hvac work and installed the three doors we added. The total process took about 4 weeks. The work crew was very professional. They worked with me in coordinating the parts of this project that I had other contractors complete and made the whole experience very enjoyable. My completed basement blends in with the rest of my house. The insulated panels keeps the humidity down and the temperatures at the same level as my upstairs level. I love it.