Touchstone Kitchen and Bath

Touchstone just completed my Master Bathroom Renovation that started on August 12, 2021. Yes, you read that right...a bathroom renovation that took almost six months to complete. Although the design phase went smoothly, I knew that the renovation would have issues when workmen showed up less than 50% of the time during the first two weeks. I communicated with the office and told them that I had specifically been told when I asked before signing the contract that a crew would be onsite continuously throughout the project. Touchstone stated that my experience was not typical and things should improve. They did not. From the inability to let me know when people would be at the house to every step taking at least three attempts, if not more, to get right plagued the job from the start. 

I had agreed that due to supply issues that the job could be done in two phases. Per the plan the first phase, to be complete by September 22, 2021 would leave me with a totally renovated bathroom with the exception of the cabinetry which would be installed in November when it was due to arrive. I accepted this as I was trying to work with Touchstone and was aware of supply issues. On September 22nd, I had no plumbing nor lighting components completed. The shower was an ongoing issue that resulted in Touchstone's subs flooding the bathroom and causing water damage to the kitchen tiles beneath. Just during the last two weeks has the shower been operational. The toilet was delivered with the wrong parts as was the bathtub. (Or so I was told). I found that many times I was told delays were due to problems that weren't actually the root cause. For instance I was told that the reason the shower faucet wasn't working correctly was because I was 'operating it wrong'. Only to find out that it was because they had mixed up the hot and cold water lines and had to replumb it. 

I could go on and on but let my job serve as a warning. If you want a stress free experience, do not use Touchstone. They will blame Covid, supply issues, wrong parts, whatever to cover for their own incompetence. Additionally although I asked specifically if they used subs for the job (and was told that 'no we have our own people'), they use exclusively subs. This means that your job is being scheduled alongwith myriad other jobs, thus accounting for the spotty onsite attendance. Also it takes quite a few swings at the bat before you get the "A" team out to fix a problem. For instance it took at least six attempts and failures with the plumbing minions before the Master Plumber came out and was able to correctly diagnose and fix the shower hot/cold water line problem. Throughout I was offered varying excuses for why it wasn't working. 

Also after the first week, there was no onsite project manager so I was left to diagnose and communicate issues/problems as they arose. Unless you are willing to take this on along with deal with half-truths, other problems, do not use them.

I had a great experience using Touchstone for my kitchen renovation. Greg Designed a kitchen that I absolutely love. He listened to what I liked and helped pull all the pieces together. He offered suggestions that helped to narrow down all the overwelming choices. Mike was the construction professional. He was very organized and truly a perfectionist! No detail was missed. He was helpful, always willing to answer my questions and really went above and beyond my expectations. Even my dog loved him! :). It was amazing to watch how smoothly this project was completed. Karl was easy talk to about this project and really owns an honest business. He has a great crew and I would highly recommend Touchstone for any renovation project!

I would recommend Touchstone to anyone. We did a complete first floor remodel. I wanted an open floor plan and that’s exactly what I received. Greg knew exactly what I wanted. His design was as I had imagined and even better. He helped me pick everything out. What could have been an overwhelming experience was seamless thanks to Greg. Carl made sure everything was evaluated prior to starting the job to ensure we knew what to expect so we didn’t have to worry about extreme added costs. Sean and “Z” were so meticulous with all their work. They were professional, explained everything in advance so we knew what to expect each week, were always on time, went above and beyond, and finished the work in 6 weeks. Touchstone is truly an amazing company to work with. Everyone we came in contact with were great to work with. We are already talking about the next project Touchstone can help us with. Thank you so much for making our dream house into reality! Jasmin & Nelson Afanador

We just love our new kitchen! I would highly recommend Touchstone Kitchens and Baths to anyone. Our remodel was down to the studs and took approximately 6 weeks to complete. For a small space, Greg managed to pull off a fabulous design with great functionality. The construction guys Shawn and Zoren “Z” were the greatest, very professional, always on time and always cleaned up the end of each day. Carl, this was a job well done! Many thanks to you and your entire team. Scott & Liz Andrews Havertown, PA