Bonito Designs

Project ID - 3436 :- I hope bonito will revert now as I have followed multiple times on email but no response - I have been a customer of Bonito since year 2020. Yes, it took them 1 year 4 months to build interior for a 2.5 bhk flat. Inspite the fact, we had to design our own house space by space as their design expertise did not match ours. Plus we had to do conitnuos visit to point out flaws in basic design and execution of flat. That happens when you dont visit site more than once but create a 3D design of it and ask workers to follow the 2D of it. Handover is still not done as they completed the flat work and dissapered after promising us they will finish rest of things (still lot of items pending plus compensation and handover for warranty of material used). In just 1 month water and fire proof ply started to create bubbles. I did not get reference amount too after recommending them another customer. After all this and much more, I wont recommend Bonito to anyone (already 5 society mates have reached out to me).

Use Bonito services, at your own risk. We faced problems with Bonito across all stages. Sales person: This person gave us false promises on many things (such as designer accompanying to buy many things -- which is not at all their responsibility, they do it sometimes out of courtesy) We were not told that, Bonito only does Ply work and not wooden Designer: We were initially happy with the work of designer. But then later, we realized many issues (a) The designer often agreed with whatever we choose (in terms of colour, or material) to please us, instead of giving honest feedback (b) There were some design flaws of which some of them could not be resolved. Bit more attention would have avoided these issues. When her manager resigned, this lady stopped responding to our messages altogether. Project manager (PM - one who handles work on site): Whenever we visited the site, we almost always found some faults in the work. We had to inform them PM about the incorrect alignment of PoP false ceiling. The PM did not realize some of the glaring design faults during the execution too. I won't fault him because of he had 6-10 projects to handle, and he can only give little attention here. The project head: This person contacted us only if there was payment pending from us. Else, he was least bothered. The skilled labour who worked used our bathrooms in a worst possible manner, and could not be cleaned even with the help of deep cleaning services. They even damaged the mesh of the balcony for which we were supposed to get the reimbursement from Bonito. Customer service: I felt they were the best part of Bonito, escalting the issues. However, they took more than 2-3 months to reimburse the penalty for delay in project execution. Even there, I was paid only a fraction of what was due. No explanations offered either even after repeated follow-up System: There were a lot of items that were not up to the design. But we always realized this, very late, resulting in unnecessary delay in the project.

My project is delayed by 100+ days and still counting, this is on top of the 88 days within which bonito promises to complete interiors. They provide Rupees 5k compensation for every 10 days of delay maximum upto 5% of the project value but this is not enough because you will end up paying more rent, also your journey to your dream home becomes a nightmare.

6 months in since my last post and the project is still not completed. My project ID is 3436 and it is ongoing since December 2020. GREAT NO WORK guys.. One thing that Bonito claims and respect is YOU CAN DESIGN YOUR OWN HOME. Yes thats true as designer doesnt give any care to what is basic need in the house, whether 3D is matching with site work. We ourselves have to design our flat in first place as their design suggestions are redundant. Post which we need to visit out flat and keep looking for mistakes/misses right from basic needs of RO, cylider pipeline provision to design errors, false promises and product miss delivery. 5 designers/project managers changed and we have to take the headache of giving download again and again. Once we highllight product/design miss on site, it goes through another approval round (remember we already paid for it) but still it takes weeks or sometime months time to deliver to site. No sync up call from Designer or Bonito, we have to chase them and point out mistakes. Also their compensation amount is max 50k (not guaranteed again) while I am paying rent of 35 k per month from last 1 year as Bonito did not deliver my flat on time. My project is now 1 year 4 months old. NO words for Bonito Designs. Also they have hold back the money for referrals, pitting it on few thousands left to be paid by us (expenses that occured with site work), they already took 100% of money 1 year back but still they hold back referral amount asking to pay change.

Zero customer focus I reached out to Bonito and based on the Houzz reviews and website images thought it will be a good place to redo my home. However I found the sales team, and unfortunately the sales manager has zero customer focus and was unethical. The companys approach is to say whatever is needed to get the customer to pay the booking amount and then not care. Based on the way their offers were structured and the one sided agreement, I wanted to be sure and got everything noted and agreed to in writing in advance. This included agreement in advance about our limitations of not having much time during the weekdays (with office work), the overall project value and the total discount with that project value. However once the project started the experience was a nightmare. While the Bonito team took many weeks to close simple things the expectation from us was to be available during our office time also. We still worked it out somehow but finally they even went back on the discounts committed, citing reduction in project value as a reason, when the project value agreed even before we started and at the time of agreeing to the discounts was actually the same ! I requested the company to adhere to what was already promised and agreed to in writing, and looped in the escalation matrix by reaching out to the “customer experience” team also, but they only routed the query to the same sales manager and did nothing ! They finally ended the project unilaterally even when I was following up with them for a resolution. So basically an unethical and zero customer focus company. They forfeited the amount too, when it was actually them only who midway during the project went back on the already agreed commercials (I have documentary proof of everything).

We needed our new home in Bangalore to be something appealing and present day. Bonito Designs appeared to be the ideal choice subsequent to going through their few recordings on YouTube. Our creator Avani thought of heaps of thoughts and aided us in shortlisting the right plan for our home. Our fundamental concern was the kitchen as it was old and shabby. Yet, presently with a blend and match of capacity units, splendid shadings, and originator lights, the kitchen has turned into a spot to flaunt as well. The redesigning costing for the entire house was very reasonable and the handover was done as guaranteed inside 90 days.

The team is young and enthusiastic. They brought in very good level of creativeness in terms of my home interior design. I really loved working with them, thanks Bonito Team.

The core idea was to get an interior design that is not just beautiful but also extremely functional. When we contacted Bonito Designs, the designer Abhinav came up to plan a design that is appropriate for our house. He also made us customize the design so that we can implement our likes also in the interiors. Abhinav introduced several tricky features in the home that has created a good amount of space and have made the entire home design quite functional and beautiful at the same time.

I was planning to renovate my house with some fresh home interior decor. I came across few interior designers near my place and I found Bonito as budget friendly designer. I didn't find any flaw throughout my journey and I am pretty much impressed with their unique ideas that they brought to my home. Thanks Bonito!

I have had a very bad experience with the Bonito. After signing the Contract for Interior Works on 14.03.21, payed 100% payment of Rs. 21 Lakh in advance by 25.04.21, paying each instalment dot on stipulated date asked by Bonito for 'Project 3846'. The attitude of Bonito team was very good through the Payment phase. Once I had paid the whole amount of fee to Bonito, the attitude of Bonito team changed completely to an utter non professional and chaotic. The situation today on 11.11.21, after 9 months of start of the Project for a 3 Bedroom flat at Bangalore is no where near completion. Majority of the works which have been somehow carried out utterly lack workmanship beyond their state of acceptance. The Key to the house was handed over to the Project Manager on the first day of start of work at site. Works were not carried out regularly on day to day basis ever. Works remained suspended for lack of material or the labor week after week over months. Every other day a new set of carpenters would come and would have no clue as to at what stage of completion of a work the other set of carpenters had left on a previous day. Therefore, there was total chaotic conditions of workmanship with every work attempted resulting in to a totally unacceptable form. As there was no coordination between labors, technicians and Bonito, even opening the flat's door lock when ever labor arrived, mostly not before 11.30am, and also Locking the door in the evening was made my responsibility. The Master Bedroom's wardrobes' shutters are so installed that some of these can't be opened properly or are not at all openable. The Laminates on the wall panels have open joints and are of irregular widths thereby either projecting out sharply or these are short of the width of the board beneath in the panels. Laminates installed are damaged at some places and at some places these are coming peeling off for want of proper pasting. These give a very bad look. MDF-CNN works done even after its supply twice for wrong design and then badly done and damaged duco paint after raising the quality issues with Bonito painstakingly, the outcome has been substandard. A Glass partition for the Foyer having been supplied twice for lacking in proper dimensions, is yet not supplied after 9 months in to the Project. The Pooja Room Entrance Wooden Arch lacked in features agreed by Bonito in their design. The faulty wooden arch taken away for rectification after moths of pursuation with Bonito has yet not been supplied back. Panels installed in the Feature wall in the Living Room are not aligned in one line. Materials like Hanger Rod in a Wardrobe, Edge Binding for the Entrance Wall Panel, Toughned Glass in Kitchen and Ventilator panels in Shoe Rack are not supplied in 9 moths in to the Project. The Project is no where near its completion after its 3 months of delay already. There is no one listening in Bonito to my woes. Rs. 21 Lakh paid for the Project have been wasted by Bonito

very good facilities look and feel is excellent park is available

Expertise in their work really loved that. Willbe recommending it to my known ones