3D Rendering, Basement Design, Bathroom Design, Bedroom Design, Colour Consulting, Custom Bathroom Vanities, Custom Blinds & Shades, Custom Bookcases, Custom Built-ins, Custom Cabinets, Custom Entertainment Centers, Custom Furniture, Custom Home Bars, Custom Kitchen Cabinets, Custom Shelving, Custom Walk-in Wardrobes, Dining Room Design, Drafting, Eco Homes, Festival & Holiday Decorating, Floor Plans, Furniture Selection, Green Building, Historic Building Conservation, Home Gym Design & Construction, Home Office Design, Home Staging, Home Theater Design, House Plans, Interior Design, Interior Design Photography, Kids Bedroom Design, Kitchen Design, Kitchen Renovation & Remodeling, Laundry /Utility Room Design, Lighting Design, Living Room Design, Nursery Design, Playroom Design, Space Planning, Staircase Design, Sustainable Design, Universal Design, Wardrobe Design, Wine Cellar Design, Feng Shuie Design, Complete Interior Designing, Home Furnishing, Interior Decoration, Furniture Manufacturing
Houzz Best service 2018
You have been recommended to us by our existing client Mr. Deepak, is solely because of our commitment on Service and Quality.
All customers who have rated us and reviewed us on google business account have been our patrons for the last couple of decades and have reviewed us based on their experience, life of furniture and our COMMITMENT TOWARDS SERVICE.
In response to your feedback, we would like to reiterate the whole scenario as experienced.
YOU HAVE PUSHED US FOR DELIVERY OF FURNITURE INSPITE OF KNOWING THE FACT THAT YOU APARTMENT IS NOT READY FOR POSSESSION.
Since Nov 2017 your furniture was ready for installation, but you told that builder has not handed over your apartment. Furniture is ready for installation but there has not been any response from your end. We stored your furniture for 8 months and 20 days but haven't charged a single penny. As there is a very common trend in the industry to charge for the same. You should be thankful to us for not charging you for storage.
One fine morning we had received call from you that you have shifted to your apartment without furniture and insisted on installation of furniture immediately- In a very short notice, it is difficult to accommodate your demand as we have simultaneous projects in progress, we would require time for installation. However we have accommodated your demand of installation inspite of our commitment towards other customers.
On the arrival of our team and furniture , it was informed to us to use construction open lift ( Open Pulley lift- used only for construction materials) that was not safe for our team. It would be unkind and inhuman on our part to endanger and risk the lives of our colleagues.
Our team waited in vain on 7th May 2018 from 8am to 2pm to find an alternative to shift furniture for installation. Post which they had to return without installing furniture. The same exercise of transportation was experienced twice but we have not charged a single penny from you.
On both the occasions as you had requested not to be charged due to your builders delay in lift installation. We have honored your words as we put customer interest first.
Double Designing Work :
Initially you asked for whole house design but later you changed only to wardrobes and kitchen. We didn't charge for the whole house design in-spite of you downgrading your requirement.
WE TAKE OUR CUSTOMERS FEEDBACK AND REVIEWS VERY SERIOUSLY AND TAKE CORRECTIVE ACTIONS TOWARDS OUR WORK, IF CASE IS A GENUINE. EVEN IF IT COSTS US A FORTUNE.
WE EXPECT REVIEWS AND FEEDBACK FROM OUR CUSTOMERS TO BE GENUINE AND RATIONAL, AS WE WOULD LIKE TO DELIGHT EVERY CUSTOMER.
ONE OF OUR USP'S IS LIFE TIME SERVICE. UNFORTUNATELY, YOU WILL NO LONGER BE ELIGIBLE FOR LIFETIME SERVICE FROM ALUR HOME, AS YOUR FEEDBACK IS NOT UNJUSTIFIABLE UNREASONABLE AND MISLEADING.