Jim Mathews Builder

Thank you for taking the time to share your feedback about your home-building experience with us. We genuinely appreciate all comments from our clients, both positive and negative, as they provide valuable insights for us to improve our services.

We understand that building a home with multiple changes can be a complex process, and we apologize for any inconvenience or frustration you may have encountered along the way. Our aim is always to ensure that our clients have a smooth and enjoyable experience, and we regret that we fell short of your expectations in this instance. You signed off on all four change orders prior to us completing the work and also approved five versions of your selection sheet during the building process. The plans were modified during your second meeting with our interior designer, and you requested the fireplace be moved and to remove the door from your flex room. After framing and during brick work you wanted to change back to having the door in your flex room. This change required adding back the door, changing the framing, moving electrical, and re-doing masonry work along with interior sheet rock work. You were charged for labor and materials used in making this change, not changing your mind.

As with all of our projects, the builder or project manager was in fact on-site every day during construction. Reference to our daughter, who is also a project manager for our company, is also true as she was onsite each week to review the project for finishes and take pictures since your health prevented you from being on-site during construction.

A punch list would normally have been completed within 30 days of closing but for personal reasons, you rescheduled with us 3 times until all walk-through items were completed in March of 2023.

Without seeing who left this review it is hard to respond but I believe it was Mrs. Joyce Thomas in The Springs of Mill Lakes. We received a building permit on her home in October of 2020 and she closed and moved into her home in April of 2021 which was a 7 month build time. During covid this was an incredibly short time to build with all of the delays we experienced for windows, doors, and appliances.

Unfortunately, intermittent problems with garage doors are difficult to troubleshoot and we have to come by multiple times to see the failure not just receive a report. We are happy to report that we were able to fix her problem and complete her one year punch list and she was able to use her fireplace all winter.

This client had a jack and jill bath and an en suite bath with the original tile, cabinets, lighting, and cultured marble counters. By adding new light fixtures, tile, painting the cabinets, adding granite counters with undermount sinks and new plumbing fixtures. These bathrooms now have a clean and cool appearance. The original chandelier in the tub area really stands out after adding mirror wraps to the counter to ceiling existing mirrors. By using the same subcontractors for my jobs, I'm able to ensure a level of professionalism through out a remodel and a new home project. My partners take as much pride in their work as I do and we all work together to meet the needs of our home owners. Before and after pictures are below.

Joan and Steve were very prepared for the building process and knew exactly what they wanted in their new home. The changes they made to the original customized the house to meet their needs. We met weekly to review progress and to ensure that selections for finishes were completed as needed. Constant and consistent communication is essential when you are building a home for clients. I pride myself on being able to listen more often than I speak to ensure that needs are not just heard but, understood.

These first time homebuyers were thoroughly prepared with their list of requirements and finishes for their new home. Their extensive research ( done on Houzz) and attention to design detail made it easy for us to work together on how the final product would be built. I am a firm believer that the more time spent on the design phase, the happier the owners are with the end result.....a custom home that is truly what they wanted.

The clients wanted to replace the wooden deck that was in the breezeway between the kitchen and garage with an outdoor living space that could be used year round. They wanted an outdoor kitchen, wood burning fireplace, a large flat screen tv, a dining area, and a large seating area that their entire family could enjoy. After meeting with the clients, I recommended covering the porch and blending the two existing roof lines so that even in inclement weather the outdoor space could be enjoyed. The addition of unique lighting, landscaping, and custom furnishings completes their "outdoor living room".

The Keene's had a great vision for their outdoor living area. They knew they wanted it to blend in with their existing roofline, have a wood burning fireplace, a large flat screen tv, multiple sitting areas and be accessible from both their living room and their master bedroom. They also wanted to ensure that the project did not look like an afterthought on the back of their home. Working together we were able to achieve their goals and provide a space that is used year round for entertaining family and friends.