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Sierra Living Concepts Inc
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About Us
7x Best of Houzz winner
Locally owned
Offers Custom Work
Contemporary & Meticulously Crafted Furniture in San Francisco
Sierra Living Concepts Inc. is a California based online global distributor of Unique, Affordable, Exquisite Handcrafted and Handmade quality home furnishings from all over the world.
At Sierra Living Concepts, we are committed to helping you achieve your dream home while expressing your unique style. Each item you purchase from us is completely Handmade & Handcrafted by our skilled artisans who use techniques passed down through many generations! Whether you are furnishing an entire room or simply adding an accent piece for visual flair, we have something to suit every room, taste and budget. From Traditional to Contemporary and everything in between, you will find the furniture you are looking for at a price that is just as appealing.
Our promise to you is one we have kept to all our customers: Offer unique premium furniture made of 100% Solid Wood - No Veneer or Pressed Wood! We will also provide the ultimate furniture shopping experience from our first meeting through years of after-sale care. We are passionate about serving you, and we are proud of the standard of excellence upheld by our knowledgeable home furnishing consultants, friendly and polite delivery teams and dedicated customer care associates.
Services Provided
Custom Furniture, Custom Table, Furniture Delivery, Furniture Sales, Outdoor Furniture Sales
Areas Served
Alviso, East Palo Alto, Fremont, Hayward, Milpitas, Mountain View, Newark, Palo Alto, Pleasanton, San Jose, Santa Clara, Stanford, Sunnyvale, Sunol, Union City
Category
Back to NavigationContact Seller
Business Details
Business Name
Sierra Living Concepts Inc
Phone Number
+1 866-864-8488
Website
Address
Fremont, CA 94538
Typical Job Cost
USD 0 - USD 10,00,000
Please call our Sales Team for more information about our product lines.
Followers
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Credentials
7 Houzz Awards
4 Houzz Badges
Back to NavigationWrite a Review
Featured Review
Eoin W
Average rating: 5 out of 5 starsI had my eye on this built to order table for a while and wanted to customize it to be bigger (52 x 52). I couldn't be happier. Excellent craftsmanship and great communication. They also provide an online portal to track the progress of oyur order.Read Full Review
244 Reviews for Sierra Living Concepts Inc
Newest first
Average rating: 4.6 out of 5 stars4.6|244 reviews
Work Quality4.6
Communication4.7
Value4.6
Lynda Hudson
Average rating: 5 out of 5 stars
This is my 3rd order with Sierra Living Concepts. Their products are solid high quality wood, not
manufactured wood and you can customize the dimensions of their products. I ordered the Edon Sideboard on 10/25/23 and received on 3/8/24. It was worth the wait as I am absolutely thrilled with new sideboard. I will definitely use Sierra Living Concepts in the future, should the need arise.
13 March 2024
Wendi Corrigan
Average rating: 5 out of 5 stars
We customized the buffet and the process was so easy, they kept us informed throughout the whole building and shipping. It is a gorgeous piece of furniture! We are so pleased with our purchase, the wait time was well worth it
6 March 2024
K S
Average rating: 5 out of 5 stars
I wanted something unique for a bedroom set. After weeks of looking I stumbled upon Sierra Living Concepts and their furniture was beautiful. I hesitated ordering as I had never heard of the company. I decided to bite the bullet and so thankful I did. The company’s employees are so nice to work with. Whether I called or emailed, there was a real human answering phone and emails were responded to quickly. You can track progress of the making of your furniture all the way through to shipping/delivery. The craftsmanship is wonderful- sturdy & beautifully carved. The delivery person also was amazing and went way beyond what most would do and put extra time & effort modifying a small part for my handicapped husband. I certainly would recommend this company to anyone.
11 January 2024
kerry_sweet
Average rating: 5 out of 5 stars
We ordered our dinning room table through Sierra Living Concepts. The table is beautiful. The experience was good. Craftsmanship is excellent. They always replied to my inquiries. I received photos of the progress while they built the table and during the shipping. I would recommend them to anyone looking for quality furniture.
3 January 2024Last modified:3 January 2024
HU-671789392
Average rating: 5 out of 5 stars
I searched for the perfect dining table for a long time before I discovered Sierra Living. I first just ordered the table and chairs, and was impressed with the quality of the materials and the look. I later decided to also buy the lazy susan — it came well packaged and prepared to go on the table without scratching and able to stay secure. I would absolutely shop here again! Also the staff was so nice and helpful in ordering and answering questions
17 December 2023Last modified:17 December 2023
Tiffany Johnson
Average rating: 1 out of 5 stars
I paid close to 4500 for a custom table from Sierra Living Concepts. The table top is terrible. The ridge around it is uneven and they broke through the table so you can see to the floor from the top. NO response from them. DO NOT USE.
30 November 2023
Comment from Sierra Living Concepts Inc:
Dear Ms. Tiffany Johnson,
Greetings.
We appreciate your feedback and apologize for any frustration. Our Customer Support Executive has already responded to your concerns. We acknowledge the issue with moisture absorption in real wood, which should definitely improve over time. This is real solid wood which breathes, expands and contracts with the change in weather in its vicinity. We have also sent a touch up kit for minor stain issues as informed by you. For any further assistance, please reach out to us via email at support@sierralivingconcepts.com or contact our team directly on 1-866-864-8488 Option 2. MON - FRI 9:00 am - 5:00 pm PST. We are here to help resolve any lingering issues.
Regards,
Team @ Sierra Living Concepts
Greetings.
We appreciate your feedback and apologize for any frustration. Our Customer Support Executive has already responded to your concerns. We acknowledge the issue with moisture absorption in real wood, which should definitely improve over time. This is real solid wood which breathes, expands and contracts with the change in weather in its vicinity. We have also sent a touch up kit for minor stain issues as informed by you. For any further assistance, please reach out to us via email at support@sierralivingconcepts.com or contact our team directly on 1-866-864-8488 Option 2. MON - FRI 9:00 am - 5:00 pm PST. We are here to help resolve any lingering issues.
Regards,
Team @ Sierra Living Concepts
labsnabys
Average rating: 1 out of 5 stars
We ordered the Brocton bed in Cal King plus nightstands in Jan. 2023. It arrived in June 2023 with two major issues that we reported to Customer Support right away. You can only communicate by email – nobody on the phone can do or answer anything if you do happen to reach a human. The headboard was warped with a very noticeable curvature to what should have been a straight piece of furniture. In addition, the very heavy underbed storage drawers were impossible to budge – the tiny wheels on the bottom of the drawers settled into the carpet and as a result the drawers had to be dragged to get them to move at all. I'm guessing each drawer weighs between 100-200 lbs. empty. Our carpet is not plush – just normal short pile bedroom carpet. The eventual answer from SLC was to offer a roughly 10% refund on the price of the bed or to have a new headboard made and expedited to us. After spending a small fortune on the set, we did not want to be left with a defective product to stare at for the next 25 years, so we accepted the offer of a new headboard. In terms of the drawers, we were told we could put the bed on a hard surface and they would roll just fine. As if we could just invent a new bedroom without carpet or rip out the new carpet! I think most bedrooms in the US have carpeting, and nowhere on the website does it say these drawers only function on a hard surface.
After 4-1/2 months, the “expedited” headboard replacement arrived and was even worse than the original. They clearly skipped steps in the finishing process as the finish of the wood was ugly, blotchy, alternating dull and shiny spots, and much rougher in texture than the rest of the set. In addition, none of the holes drilled for attachment to the rest of the bed lined up. We had to drill new holes just to get it in place, but because the new headboard’s dimensions were different from the original, nothing lined up and there were gaps all around which led to a very loose, creaky and squeaky product. We contacted support and got a vague response back that they would find a “skilled restoration company” in our area and send them out to make it “appear as good as new.” Considering the fact that we were in possession of two poor quality, defective headboards and a set of poorly designed, non-functional storage drawers, our confidence in SLC’s ability to manage such a process along with our tolerance for having some random furniture repair people taking apart and working on furniture in our bedroom was non-existent. We replied that we were not satisfied with this proposed resolution, and that’s when the company ghosted us.
We do not recommend purchasing from Sierra Living Concepts. Their furniture may be hand-made and the wood looks lovely, but the delivery time, consistency, engineering design, quality, and customer support are completely lacking. Nobody should have to make that many compromises! You do not get what you pay for.
7 November 2023Last modified:12 November 2023
Comment from Sierra Living Concepts Inc:
Dear Ms. Lisa Durgin,
We appreciate your feedback regarding the bed that you ordered from us. We sincerely apologize for any inconvenience you have experienced due to the wheels getting stuck on your carpet. We understand the frustration this may have caused.
As a company specializing in handcrafted furniture, we take great pride in creating custom made pieces that meet the unique needs of our customers. In cases like yours, where specific information about the environment in which the furniture will be placed is crucial, we rely on our valuable customers to provide such details to ensure a perfect fit and functionality.
Had we been made aware of the carpet on which the bed would be placed during the ordering process, we would have tailored the design to accommodate the situation. We have successfully crafted custom made furniture for hundreds of customers who have provided us with their specific requirements and they continue to enjoy their furniture without any issues. Your feedback is important for us, and we will use it as a learning experience to improve our communication process and provide better service.
Your satisfaction remains our top priority, and we are committed to making this right for you. We look forward to resolving it to your satisfaction.
Sincerely,
Team @ Sierra Living Concepts
We appreciate your feedback regarding the bed that you ordered from us. We sincerely apologize for any inconvenience you have experienced due to the wheels getting stuck on your carpet. We understand the frustration this may have caused.
As a company specializing in handcrafted furniture, we take great pride in creating custom made pieces that meet the unique needs of our customers. In cases like yours, where specific information about the environment in which the furniture will be placed is crucial, we rely on our valuable customers to provide such details to ensure a perfect fit and functionality.
Had we been made aware of the carpet on which the bed would be placed during the ordering process, we would have tailored the design to accommodate the situation. We have successfully crafted custom made furniture for hundreds of customers who have provided us with their specific requirements and they continue to enjoy their furniture without any issues. Your feedback is important for us, and we will use it as a learning experience to improve our communication process and provide better service.
Your satisfaction remains our top priority, and we are committed to making this right for you. We look forward to resolving it to your satisfaction.
Sincerely,
Team @ Sierra Living Concepts
Lori DeFelice
Average rating: 5 out of 5 stars
This was one of the best furniture shopping experiences I have ever had. Great options, communication and updates were unbelievable, delivery and set up was fantastic. Sierra sent me photo updates during fabrication, shipping updates and delivery. I was very surprised and grateful as this was going to be coming from overseas. I ordered the home delivery and set up option. The guys were great. They were nice, clean and respectful of my house and belongings. I could not have asked for a better experience with Sierra. I just love my new furniture and am already looking for additional items to purchase for my house. Would recommend to everyone.
5 November 2023Last modified:5 November 2023
sohifitness
Average rating: 5 out of 5 stars
The wait was worth it for our bedroom set!! The high quality and beauty of this set was like nothing we had seen at any showroom or store. The wood is so unique and solid. We are thrilled with our new set. They respond right away to any questions we have and were exact on dates. We plan on going back to get our desk as well.
29 October 2023
The mudroom furniture is well-crafted and beautiful. The white glove set-up crew was very professional and were extremely cautious when bringing the piece into the house They left the garage spotless. The 14-week wait was worth it. The portal allowed us to track the craftmanship and shipping every step of the way. The pictures were a definite plus. We would definitely buy from Sierra again.
3 October 2023
HU-686397708
Average rating: 5 out of 5 stars
My armoire is absolutely stunning. The high quality craftsmanship was worth the wait. The communication with Sierra Living was always available every step of the way. Adam (Sensitive Information Hidden) made sure the white glove delivery went smoothly and all my questions were answered. Congratulations to my new found company.
11 September 2023Last modified:11 September 2023
313 Investments
Average rating: 5 out of 5 stars
Customer service was great, I ordered a custom piece and they kept me updated every step of the way. I love my piece. See the pics, they say it all.
1 August 2023
HU-251219955
Average rating: 5 out of 5 stars
Sierra Living is the most professional furniture group we have ever work with. From design, samples, ordering, confirmation, follow up communication, delivery communication and white glove service. Outstanding. The product exceeding expectations as well for quality and color.
20 July 2023
Bernadette
Average rating: 4 out of 5 stars
Update: After some effort and negotiation, SLC made this right by providing replacements. Thanks y'all!
TL;DR:
Custom armoire that was created to match a set we bought came functionally and aesthetically broken with major issues throughout...we asked for refund but were offered only replacement (which we didn't want - see below)...we tried to be flexible by asking for store credit for one of the broken pieces to which SLC countered with an offer of a refund of less than 10% of the total order cost for us to keep what is basically a beautiful 175 pound paperweight.
To future buyers:
It is 100% real, beautiful, heavy wood. It is hand-tooled, so prepare for a lack of precision. Do not order custom pieces.
We purchased a Batesville bedroom set (bed and attached side tables, dresser, custom armoire to match) for $12.2K in November of 2022, it arrived at our house in April of 2023. SLC did take pictures during the construction and the pieces looked great prior to shipment - their approval system is really nice but in hindsight I wish the pictures were a little more detailed. When they arrived, all of these pieces had minor imperfections but the dresser had a few major issues and the armoire was functionally unusable due to damage. SLC reassured us things would be taken care of and to not worry. They sent out a 3rd party furniture repair service to take a look - the guy who came out spent a few minutes examining them before stating that these are all serious manufacturer defects that he can't address.
We contacted SLC to ask for a refund on the armoire as we knew it was unrepairable. They pushed back against a refund and offered to replace the armoire along with a small $500 refund for issues with the dresser and bed. We don't believe an armoire replacement will be in any better condition due to a number of factors (mid-construction modifications, weight of the doors causing sagging, shipping doing damage due to item weight) and I'd prefer not to wait another 5 months, pay another $400 for movers to drag the broken piece out and put another piece in only to unbox the item and find the same issues and have to go fight to get what we paid for all over again.
We understood they are a tight margin business with aggressive pricing, so we stated we would accept store credit for the cost of the armoire (~$4K) instead of a refund. They countered with "we'll give you $1100 and you keep all the pieces as is" - we are backsliding and their offers to resolve this issue are getting unreasonable.
Additional context on damages:
The armoire doors were glaringly misaligned, one of the drawers doesn't open anymore, screws in the metal bracing installed on the doors have been rubbing against and damaging the shelves of the armoire, none of the drawers are flush on the armoire. The dresser looks like it was incorrectly aligned to the body or damaged in transit and its drawers also do not sit flush.
14 June 2023Last modified:28 February 2024
I ordered bedroom furniture, everyone along the process was very helpful. We communicated via e-mail and the designers kept me in the loop asking questions to ensure they had the order correct. We are very happy with our purchase, the furniture is heavy and requires 2 strong helpers. It is well made, all wood. I love the under bed storage! and simple smooth design. This is a King bed with a platform adjustable bed, this is the reason it sits high, this was a custom request.
27 May 2023Last modified:27 May 2023
Janis L Parks Aguilar
Average rating: 5 out of 5 stars
We found this company while browsing online for a Wine Bar. We fell in love with one and I quickly ordered it. I did not even know they were all handmade at the time. Customer service was wonderful to work with. They answered all my questions and helped with an address snafu and more! The Wine Bar is better than we imagined. Amazing workmanship. Packed like they we’re protecting a dozen eggs! Yes it took a long time (over 2 months) to get my piece. But SO worth the wait! We love it!
8 May 2023
vickicicone
Average rating: 5 out of 5 stars
This is my third order from Sierra Living Concepts and the process is always perfect. It’s actually exciting to wait for your beautiful piece of furniture. They send pictures and updates along the way. The furniture is well made, beautiful and very artistic. Kudos to the artisans. If you’re thinking about ordering a piece, don’t hesitate. You will love it!
20 April 2023
TR Enterprise, Inc
Average rating: 5 out of 5 stars
I ordered a kitchen island viewed online. From start to finish the experience was a good one. The staff who took my order made sure to let me know the process and the online portal was easy to check and see at what point the manufacturing was at.
The island arrived in Hawaii in perfect shape and ontime. The condition of the island was perfect and much care was given to the
shipping and packing of the item.
All in all, I would love to order from Sierra Living Concepts again.
Thank you!
19 April 2023
I bought a buffet from Sierra Living and the experience was excellent. The buffet is so beautiful—it exceeded my expectations! I highly recommend Sierra Living! High quality furniture!!
23 March 2023
HU-208287689
Average rating: 5 out of 5 stars
Wonderfully solid piece of furniture. No doubt it will far outlast us! Customer rep called several times to ensure we got exactly the color and finish we wanted. She was also knowledgeable and helpful in selecting those. Seriously could not be happier with this dining set. Did our own unpacking and set up. Easy. Electric drill to remove packaging screws. Utility knife for boxes and wrap. Ratchet to assemble table pieces together.
16 March 2023Last modified:16 March 2023
The money's value is worth spending on a six-seater round table—natural wood from top to bottom. Excellent customer support and received the product on time. I wouldn't hesitate to purchase another product through this magnificent company.
26 February 2023
This is our third piece of handcrafted furniture that we have purchased from Sierra Living Concepts, and we love all of them! We have been very pleased with the ordering process, customer service, and customer portal with pictures of our furniture progress. Shipping and delivery have been great also! We will continue to order from SLC and highly recommend them!
5 February 2023
HU-22555855
Average rating: 5 out of 5 stars
I purchased a dining set from Sierra. It is by far the best piece of furniture in my home. It’s is beautiful and perfect. Well worth the wait!!!
2 February 2023
HU-391644246
Average rating: 5 out of 5 stars
The coffee table is beautiful and honestly better than I thought. It is a solid piece of furniture with magnificent wood grain. The care that was taken when boxing it was impressive, very well protected. We had a similar table for many Years that we thought was solid wood until the laminate started to peel off after a few years. The customer service kept us up to date and sent pictures of the table being built. The delivery was smooth and on time.
25 January 2023
HU-826529698
Average rating: 5 out of 5 stars
Custom desk. Very solid, and happy with my choice. Will strongly consider purchasing additional items in the future!
18 December 2022
HU-440057355
Average rating: 5 out of 5 stars
I am so pleased with my beautiful new coffee table from Sierra Concepts!! They met every requirement and fully exceeded my expectations. It’s more beautiful than I had even hoped and even the delivery was on time!! Job well done!
29 November 2022
HU-583965754
Average rating: 5 out of 5 stars
Thank you Sierra Living Concepts for my beautiful dining table. It exceeded all my expectations and we will enjoy this table for years to come. In addition, the customer service was wonderful. They responded immediately, every time I I emailed them. I will definitely use Sierra Living Concepts for all my furniture needs. Sharon Marshall
17 November 2022
Nick Restivo
Average rating: 5 out of 5 stars
Never heard of Sierra Living Concepts? It's time you did.
We ordered a King Size Bedroom Set, complete with headboard, side rails, foot board, two night stands, a dresser and a bench with storage space. To say we were impressed with every facet of this custom-made furniture would be a total understatement. From the ordering process, the waiting period for it to be handcrafted to our specifications, to the customer service, and the "white glove" delivery service, we could not have been happier. The furniture looks awesome in our bedroom and is impeccably made. Do yourself a favor...check out this company!!
30 October 2022Last modified:1 November 2022
HU-964098237
Average rating: 1 out of 5 stars
BEWARE... the furniture is beautiful but the base of my dining table arrived with multiple cracks; they say it is stable however my intent was for this to be a family heirloom and I am not sure these cracks will not worsen. Their solution was to send me a 'Do It Yourself' wood repair kit...which did not even have the correct color stain as what I purchased (medium espresso).
I am a 60 year old single female who paid $6k+ dollars for this piece, it arrives damaged and they want ME to fix it myself.
The worst customer service and accountability I've ever dealt with.
29 October 2022
Comment from Sierra Living Concepts Inc:
Dear Patricia,
We sincerely apologize for the unfortunate issue. Trust us, this is a rare exception. As per our email conversation, we have already decided to get the issue corrected by a professional at our expense.
We stand behind our products and customer satisfaction is our primary goal. Please rest assured, we will get this resolved to your satisfaction.
Regards,
Team@SierraLivingConcepts
We sincerely apologize for the unfortunate issue. Trust us, this is a rare exception. As per our email conversation, we have already decided to get the issue corrected by a professional at our expense.
We stand behind our products and customer satisfaction is our primary goal. Please rest assured, we will get this resolved to your satisfaction.
Regards,
Team@SierraLivingConcepts
HU-441690799
Average rating: 5 out of 5 stars
My desk and filing cabinet are absolutely stunning. The build process takes a bit of time but the results are SO worth it! Handcrafted, solid wood, gorgeous design/ color and incredibly well packed. I can’t wait until my office is built so that I can use them!!
23 September 2022Last modified:23 September 2022
Kathie Mitchell
Average rating: 5 out of 5 stars
I truly love my new sideboard and the craftsmanshipis is impeccable.
The customer service from Sierra Living Concepts has been wonderful, they responded to questions promptly. The delivery company XPO canceled an hour before the sideboard was to be delivered. I called customer service and Adam contacted management and they responded within the hour with a new delivery time by another company.
6 September 2022
HU-1735317
Average rating: 5 out of 5 stars
Communication was amazing. Yes it did take a long time to get but this is hand made furniture that shipped overseas. Not your typical big box store furniture. Furniture was beautiful and well worth the wait!
13 August 2022Last modified:13 August 2022
HU-981968554
Average rating: 5 out of 5 stars
I love love love my table it was exactly what I wanted and more I cant wait to decorate it and post more photos!!
7 August 2022Last modified:7 August 2022
HU-100911730
Average rating: 5 out of 5 stars
The TV console is beautiful. Excellent craftsmanship and expertly wrapped to ensure there would be no damage during shipping. I received updates every step of the way. The console would work with many decors, rustic, shabby chic, French country and bohemian. This is the second item I have ordered and I am equally happy with both.
4 August 2022Last modified:4 August 2022
Carrie Watson
Average rating: 5 out of 5 stars
I ordered a storage bed from SLC in December, 2021. I had searched for the perfect bed frame/storage bed and kept returning to SLC. I took the plunge and placed my order. Of course we all want our new items ASAP, but in these times of COVID, harbors back logged, and worker shortages it doesn’t work out. Nevertheless, after 7 months my bed arrived. It is beautiful and has a great amount of storage. I had the “white glove” set up of the frame, which was well worth it. The bed is a gorgeous piece of furniture. I am pleased with the purchase. I would definitely buy from SLC again as their furniture is excellent quality and unique.
9 July 2022
HU-530156478
Average rating: 1 out of 5 stars
I ordered and paid in full for an item in March 2022 and 4 months later still have no idea when it will arrive. Their on line status site has showed ready to ship since May. I contacted customer service multiple times and they originally said it would ship before mid June.
I contacted them in later June and they said it would ship the next day. Two weeks later their site still lists as ready to ship. Since it ships from somewhere in Asia, I have no idea if and when it will ever arrive, and their customer service is worthless.
1 July 2022
Comment from Sierra Living Concepts Inc:
Dear Customer,
We sincerely apologize for the inconvenience. This must be a rare and unfortunate exception. We request you to kindly share the order# so that we can look into it and resolve your concern asap.
Regards,
Team@SierraLivingConcepts
We sincerely apologize for the inconvenience. This must be a rare and unfortunate exception. We request you to kindly share the order# so that we can look into it and resolve your concern asap.
Regards,
Team@SierraLivingConcepts
HU-100911730
Average rating: 5 out of 5 stars
I love my new trunk. Great quality and beauty, such an unusual item. Customer service was fantastic and incredibly quick. Patience is required as it took over 4 months to get my furniture but well worth the wait.
26 June 2022Last modified:26 June 2022
Comment from Sierra Living Concepts Inc:
Dear Ms. Darla Collom,
Thank you for this wonderful 5-star review and for sharing the lovely image. We are pleased to know that you found your trunk worth the wait. We regret that your order took longer than expected as the ports are witnessing congestion issues all over the US.
We wish you many years of happiness with your new furniture, and would love to fulfill more of your quality solid wood furniture requirements in the future.
Team @Sierra Living Concepts
Thank you for this wonderful 5-star review and for sharing the lovely image. We are pleased to know that you found your trunk worth the wait. We regret that your order took longer than expected as the ports are witnessing congestion issues all over the US.
We wish you many years of happiness with your new furniture, and would love to fulfill more of your quality solid wood furniture requirements in the future.
Team @Sierra Living Concepts
mark johnson
Average rating: 5 out of 5 stars
Wonderful team. Great communication and product. Updated every step. Made several changes and they followed them all. Beautiful wood and craftsmanship at reasonable price
13 June 2022
Comment from Sierra Living Concepts Inc:
Dear Mr. Mark Johnson,
Greetings!
We are pleased to know that your experience with Sierra Living Concepts was wonderful. Thank you for your 5 star review. We hope you enjoy your furniture for a long time and look forward to fulfilling more of your furniture requirements in the future.
Team @Sierra Living Concepts
Greetings!
We are pleased to know that your experience with Sierra Living Concepts was wonderful. Thank you for your 5 star review. We hope you enjoy your furniture for a long time and look forward to fulfilling more of your furniture requirements in the future.
Team @Sierra Living Concepts
HU-79878972
Average rating: 5 out of 5 stars
Love my carved cabinet
They emailed each step and securely wrapped the item definitely would order from them again
10 June 2022
Comment from Sierra Living Concepts Inc:
Dear customer,
Thank you for your 5 star review!!! We are glad to know that you loved the customer service and packaging. We look forward to fulfilling more of your furniture requirements in the future.
Team @Sierra Living Concepts
Thank you for your 5 star review!!! We are glad to know that you loved the customer service and packaging. We look forward to fulfilling more of your furniture requirements in the future.
Team @Sierra Living Concepts
Kathleen Bird
Average rating: 5 out of 5 stars
The coffee table is beautiful and was just what I wanted. I searched for years for the perfect coffee table and this was it. It did take some time to be made, shipped and delivered. It was definitely worth the wait!
9 June 2022
Comment from Sierra Living Concepts Inc:
Dear Ms. Kathleen Bird,
We are so excited to see your 5 star review! Thank you for letting us know that you loved the table and also for understanding the standard order to delivery timeframe. We hope you enjoy the furniture for a long time and look forward to working with you in the future.
Team @Sierra Living Concepts
We are so excited to see your 5 star review! Thank you for letting us know that you loved the table and also for understanding the standard order to delivery timeframe. We hope you enjoy the furniture for a long time and look forward to working with you in the future.
Team @Sierra Living Concepts
HU-264885121
Average rating: 5 out of 5 stars
Other than the longer than expected wait time, my items finally arrived about 4 mo after ordering. As nice as I expected. I love them. Just don't be in a hurry and it will be fine. Updates along the way with pictures of product for approval. The shipping took much of the time. Once it got to Houston. It was only a few days to get to my residence.
9 June 2022
Comment from Sierra Living Concepts Inc:
Dear Customer,
Thank you for your 5 star review! We appreciate you taking time to write this and also for understanding the manufacturing and transit time. We hope you enjoy the furniture for a long time and look forward to working with you in the future.
Team @Sierra Living Concepts
Thank you for your 5 star review! We appreciate you taking time to write this and also for understanding the manufacturing and transit time. We hope you enjoy the furniture for a long time and look forward to working with you in the future.
Team @Sierra Living Concepts
HU-889514677
Average rating: 5 out of 5 stars
We absolutely love our beautiful credenza. It was worth the wait. The craftsmanship is impeccable. The company kept us constantly informed throughout the entire process from order to delivery.
9 June 2022
Comment from Sierra Living Concepts Inc:
Dear Customer,
Thank you for your 5 star review! We are so pleased to know that you love your credenza. We are happy that you are satisfied with the quality of the furniture. We look forward to working with you in the future.
Team @Sierra Living Concepts
Thank you for your 5 star review! We are so pleased to know that you love your credenza. We are happy that you are satisfied with the quality of the furniture. We look forward to working with you in the future.
Team @Sierra Living Concepts
Ron Cipolla
Average rating: 5 out of 5 stars
Every step in the project was very professional and friendly. We needed a dining room table that could seat 10 people comfortably and fit in the space and decor. After searching for months, we were lucky to find Sierra. We finally found a company that could build exactly what we needed. It is beautiful and since we entertain a lot, our guests have been impressed (and jealous). It is also well made, and the wood is great.
1 April 2022
Comment from Sierra Living Concepts Inc:
Dear Mr. Ron Cipolla,
Thank you for your positive review. We are excited to know that you love your table. We are happy that you are satisfied with the quality of the furniture. We look forward to working with you in the future.
Team @Sierra Living Concepts
Thank you for your positive review. We are excited to know that you love your table. We are happy that you are satisfied with the quality of the furniture. We look forward to working with you in the future.
Team @Sierra Living Concepts
Rob Conway
Average rating: 5 out of 5 stars
After looking for several months to find the right piece of furniture, I lucked upon this site by Google searching "unusual coffee tables". I wish I could give the site many more than 5 stars, but I'll try to explain why they're deserved instead.
Part of the reason that I had a hard time finding the right coffee table is that I needed one that is longer than usual (I have an 8' sofa), as well as one that meshed with my existing furniture. One of the most amazing things about Sierra is the ease in which furniture can be customized, and the minimal cost involved with the changes. This makes sense given that each piece is individually made, but I truthfully would have paid far more than I was charged.
The company was beyond superb in keeping me informed during the whole process from ordering to delivery. Not only did they notify me of each stage of the process, they also sent photos of my table at each stage of its manufacture. Forget FedEx tracking - Sierra sent me a link which allowed me to track the container containing my table on its journey from India to the US.
The quality is superb. This table is far more substantial and well made than anything I could buy in an American furniture store, including the high end stores where you shop from expensive catalogs. It also cost a fraction of what I would have expected to pay for something of this quality.
Two things to note: From ordering to delivery took about five months, and I believe the website is clear about the timetable. A lot of that time was due to the pandemic and the massive delays affecting the global transportation industry. Secondly, make sure you order the "white glove" delivery service. I didn't know this was an option and Sierra said they were going to update their website to make this an easier choice. White glove will bring the furniture into your home. If you don't choose this option, the trucking company will drop it off at the curb. I tipped the delivery guy a lot of money to bring the very heavy table up to my apartment, but he wasn't happy about doing it.
8 January 2022
Comment from Sierra Living Concepts Inc:
Dear Mr. Robert Conway,
Thank you for your wonderful review. Such kind words not only motivate us but inspire us to work even harder to bring excellent quality furniture to you. We are immensely happy to read that your experience with us was great and that you love your coffee table. We appreciate your kind support and understanding regarding the delivery time frame of your order and for letting us know about the delivery experience. We definitely look forward to working with you again in the future.
Team @Sierra Living Concepts
Thank you for your wonderful review. Such kind words not only motivate us but inspire us to work even harder to bring excellent quality furniture to you. We are immensely happy to read that your experience with us was great and that you love your coffee table. We appreciate your kind support and understanding regarding the delivery time frame of your order and for letting us know about the delivery experience. We definitely look forward to working with you again in the future.
Team @Sierra Living Concepts
HU-459079136
Average rating: 2 out of 5 stars
I cannot comment on the quality as I have never received my order.
I ordered on 9/13 and the delivery time is supposed to be 12 weeks. We are now at 16 Weeks and 4 Days and I still have no ETA on my order. CS just keeps telling me to be patient. I am frankly done with being told to be patient. 4 weeks past confirmed delivery date and counting is not good customer service, and regardless of the quality of the pieces I MAY eventually receive, it is not worth it to tie up this kind of money for this long, with nothing to show for it.
I would never order from this company again, it is just not worth it.
7 January 2022
Comment from Sierra Living Concepts Inc:
Dear Customer,
It was really unfortunate that your order was lost due to the carelessness of our delivery partner. The situation was honestly beyond our control as the shipping industry was facing a shortage of truckers and various other issues. We had already issued a full refund through check on 2/7 to resolve the unfortunate situation. The check must have now been delivered to you as well.
We sincerely apologize for the inconvenience caused due to the shipment being lost in transit.
Regards,
Team@Sierra Living Concepts
It was really unfortunate that your order was lost due to the carelessness of our delivery partner. The situation was honestly beyond our control as the shipping industry was facing a shortage of truckers and various other issues. We had already issued a full refund through check on 2/7 to resolve the unfortunate situation. The check must have now been delivered to you as well.
We sincerely apologize for the inconvenience caused due to the shipment being lost in transit.
Regards,
Team@Sierra Living Concepts
HU-17030534
Average rating: 5 out of 5 stars
I ordered a solid wood bar from them and the workmanship and quality exceeded my initial expectations. Great value for hand-carved work. The entire process from ordering until delivery was exceptionally easy. Using their portal I was able to see progress from manufacturing through delivery to the port in New York. And any questions I had were answered immediately. Highly recommend them for quality craftsmanship snd exceptional customer service!
28 December 2021
yamahagirl06r1
Average rating: 5 out of 5 stars
My furniture is excellent! It is exquisite! I can't say enough good things about the quality and craftsmanship of this furniture! I absolutely love it and will definitely be ordering more in the future!
27 December 2021
Sabrina Ryan
Average rating: 5 out of 5 stars
I have been completing My Cabin the past year and a half. The perfect furniture for this project is handmade quality wood !! I have shopped everywhere & found what I was looking for at Sierra Living Concepts.
I now have 6 pieces ! From My custom made bed to My file cabinet I can't be anymore pleased ! If I have any future furniture needs, I will order from Sierra Living Concepts. Believe Me, it's worth the extra wait. Nothing on the market is even comparable to this heirloom quality handmade solid wood furniture. They keep You in the know from start to finish with updated picture emails, from the selection of wood to assembly & stain process. You are informed every step of the way !! I can't say enough about this. You are never in question on what stage Your project is in. And still when You recieve Your Beautiful piece, You are so Very Pleased !! I can't believe the quality at these prices !! And no worries, Shipping these heavy pieces are free !! What else could You ask for ! The care Used to wrap & crate has proved to be the best. Not one scratched piece ! I Promise, You won't be disappointed in Selection, Quality, Prices, information updates, Delivery, And final satisfaction. Shop Sierra Living Concepts !!
14 December 2021
HU-555821235
Average rating: 5 out of 5 stars
Looked everywhere for a couch table/sideboard but couldn’t find what we wanted. Then found Sierra Living Concepts. Easy to order, easy to pay. Received updates along the way. Some delay in shipping due to COVID. That was the only bump. Arrived in the best protective packaging I have ever seen. What a beautiful piece of furniture.
15 October 2021
HU-184042272
Average rating: 5 out of 5 stars
Loved our experience with Sierra Living Concepts. Aside from COVID making it take almost twice as long as it should have to arrive to our home, the furniture is above our expectations. We received updates including photos in our customer portal very often. Beautiful, definitely handcrafted with attention to detail, no annoying metal slides that break over time, but hand-carved drawer slides instead, gorgeous finish, and absolutely solid. We will have these pieces for decades!
11 October 2021
HU-88419923
Average rating: 1 out of 5 stars
If I could put zero stars I would! This has been the WORST customer service experience! I ordered a table back in Dec 2020 from this company. It didn’t arrive until June 2021 and it came with a very pungent smell and bugs inside! We had it returned and asked for a replacement. The replacement took almost 4 more months to receive. The replacement came damaged with huge gauges on the top and marks on the side. Also came made with different wood and finish than the first the first time. We paid for white glove service with the first order and the replacement didn’t come with this service and was dropped off with a huge wooden crate by XPO which we had to disassemble and move ourselves. When speaking with the customer service department about the damage on the replacement order they didn’t offer any apologies or resolve. They just told us that someone would get back to us in 24 hours. When I called a day later, they said that someone in another country would get back to us in ANOTHER 24 hours. Still waiting! No apologies, no resolution and a damaged product!!!! Terrible customer service!!! DO NOT order from this company! It’s not worth the hassle!!!
30 September 2021
Comment from Sierra Living Concepts Inc:
Sierra Living Concepts strives to achieve 100% satisfaction with every customer. We deeply regret your replacement order arrived damaged, but this was resolved within 48 hours of your first notification with images, documented with extensive phone calls and e-mails exchanged until the issue was resolved. Your first order was delivered with complimentary inside service, hence standard curbside delivery was provided with your replacement order, which you declined to have picked up after your refund was issued. Shipping delays, a worldwide problem for over a year, surely contributed to your dissatisfaction with our company, for which we are truly disheartened, that you could not be one of our thousands of satisfied customers.
diane vince
Average rating: 5 out of 5 stars
Due to a recent move I had to furnish an entire new home with furniture. Having dealt with a minimum of 12 different companies. Sierra Living Concepts is at the top of my list. Their high quality products, pricing, customer service and communication on literally every step of the creation of my pieces all FAR exceeded my expectations. If you are looking for a company that has furniture that will create a WOW factor, they have it. We chose to use our bedroom armoire as a TV unit, it as my dresser are perfect. The intricate detail is fabulous. Please excuse the bareness of the room, we are still a work in progress. I highly, highly recommend Sierra Living Concepts.
26 September 2021
Cindy Mathers
Average rating: 5 out of 5 stars
I ordered a custom sideboard for our dining room. I cannot believe the excellent experience we received! Although it takes awhile for custom furniture to be made and shipped overseas, Sierra Living Concepts gave timely updates with photos of my project. I received excellent customer service when I needed to change the size of the sideboard. They gave updates all along the shipping process. It was packed very well and when it arrived, it was EXACTLY what was pictured. The quality is excellent. The transport team was also very good and deserves 5 stars as well. I will definitely purchase from this company again.
17 September 2021
Mitra Devon
Average rating: 5 out of 5 stars
"We bought two pieces of fine furniture from Sierra Living Concepts - The Nottingham Rustic Solid Wood Wine Bar for our Living Room and the Alistar Solid Wood Glass Door large Buffet Cabinet for our Dining Room. Both pieces were ordered in December and January during the pandemic. So the only issue was the time span of receiving the buffet cabinets. It took a good three to four months. But the quality and efficiency and communication regarding both orders were top notch and professional. We love both pieces and they are quality solid furniture pieces we will have for many years to come. Well worth the wait. I would purchase furniture from Sierra Living Concepts again and recommend it to friends!!"
11 June 2021
We were prepared to love our new bed and nightstands from Sierra Living Concepts, but when it arrived we were even more impressed than we thought we would be!! The quality, the customer service, the pictures and communication you get throughout the process of your furniture being built...it was all amazing. I can honestly say that I've never been happier with a furniture purchase.
10 June 2021Last modified:10 June 2021
Laurel Gabard-Durnam
Average rating: 1 out of 5 stars
STAY AWAY!!!!!! We bought the Delaware bed and it arrived in November 2020. It hasn't even been 5 months yet, and the headboard has warped so much that it has cracked in two places in the front. The headboard is ruined, and we don't trust the quality for the rest of the bed. This is wildly unacceptable quality for furniture (especially given the price for the piece). We won't be buying from here ever again. We've asked for a refund, will update when company responds...
20 March 2021
Comment from Sierra Living Concepts Inc:
Hi Laurel!
We extend our sincerest apologies for any inconvenience you've incurred regarding your bed. Although we put our best efforts into every order, sometimes unfortunate things happen, and we understand that these issues can be very upsetting and frustrating to our valuable customers. The good news though is because of our full one year warranty on all of our products, issues like the one you are experiencing are 100% covered, and we are happy to assist in getting this resolved!
We reached out to you after your feedback was posted to let you know your replacement bed order info, but we have yet to get a response from you. We also know sometimes emails can get auto-filtered into the wrong folders, so hopefully that didn't happen. But if you could kindly get back to us when you have a chance, we would love the opportunity to get this taken care of to your satisfaction. We pride ourselves on our customer service being just as outstanding as the furniture we build, and we hope to connect with you soon and get this figured out for you.
Once again, we apologize for the inconvenience caused. Your feedback is very valuable to us, and we will use this opportunity to continue to improve our product quality and customer service. Thanks!
Sincerely,
Team @ Sierra Living Concepts
We extend our sincerest apologies for any inconvenience you've incurred regarding your bed. Although we put our best efforts into every order, sometimes unfortunate things happen, and we understand that these issues can be very upsetting and frustrating to our valuable customers. The good news though is because of our full one year warranty on all of our products, issues like the one you are experiencing are 100% covered, and we are happy to assist in getting this resolved!
We reached out to you after your feedback was posted to let you know your replacement bed order info, but we have yet to get a response from you. We also know sometimes emails can get auto-filtered into the wrong folders, so hopefully that didn't happen. But if you could kindly get back to us when you have a chance, we would love the opportunity to get this taken care of to your satisfaction. We pride ourselves on our customer service being just as outstanding as the furniture we build, and we hope to connect with you soon and get this figured out for you.
Once again, we apologize for the inconvenience caused. Your feedback is very valuable to us, and we will use this opportunity to continue to improve our product quality and customer service. Thanks!
Sincerely,
Team @ Sierra Living Concepts
harrygiles
Average rating: 5 out of 5 stars
I ordered a Hondah desk from them. The website keeps you posted along the way and shows pics of the progress on the desk. When it finally made it to my local delivery team they called me and the delivery went very well. It is now set up and is my home office desk and I love it. It is solid wood with metal supports. It is beautiful.
I would not hesitate to order from this company again.
22 December 2020
Comment from Sierra Living Concepts Inc:
Hello Harry,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted Hondah Solid Wood Large Industrial Home Office Computer Desk. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted Hondah Solid Wood Large Industrial Home Office Computer Desk. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
beckyslynch
Average rating: 5 out of 5 stars
I love everything about my new table and chairs! I had the height customized and it’s perfect . Delivery went great. There was a tiny bit of damage from a forklift at some point in the shipping process but thankfully because of the way it was packaged , the damage is on the underside. This is an heirloom piece which will live with our family for a very long time.
11 December 2020
Comment from Sierra Living Concepts Inc:
Hello Rebecca,
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Brocton Solid Wood Square Dining Table and Chair. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Brocton Solid Wood Square Dining Table and Chair. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
HU-764031089
Average rating: 5 out of 5 stars
My husband and I ordered a 60” round rosewood table which we received on Monday Dec 7th, it is absolutely gorgeous!! We will order other items again in a heartbeat. Great customer service too!!
10 December 2020
Comment from Sierra Living Concepts Inc:
Hello Robin,
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Illinois Solid Wood Round Dining Table Chairs Set. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Illinois Solid Wood Round Dining Table Chairs Set. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
HU-608896421
Average rating: 5 out of 5 stars
I was very pleased with the entire ordering process. I was kept informed regarding the making of the chairs I purchased from the beginning to the end of them being made as well as the shipping process. Upon arrival of the chairs to my home, I was more than pleased with the finished product, and they matched my dining room table perfectly.
29 November 2020Last modified:29 November 2020
Comment from Sierra Living Concepts Inc:
Hello,
Greetings From Sierra Living Concepts!
We thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of products to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Regards,
Team @ Sierra Living Concepts
Greetings From Sierra Living Concepts!
We thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of products to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Regards,
Team @ Sierra Living Concepts
HU-803712781
Average rating: 4 out of 5 stars
We love our sideboard -- the uniqueness of the piece is what really makes sit stand out. The woodwork is simply beautiful.
It took far longer to get it than we expected, but all in all, we are pleased.
23 November 2020
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Sideboard. We also apologize that you had to wait for a longer time than expected. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Sideboard. We also apologize that you had to wait for a longer time than expected. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
buehler1964
Average rating: 5 out of 5 stars
I just received my side board buffet it’s so beautiful. This is the second piece of furniture I’ve bought and both pieces are beautiful and well made. This is something you can’t find anywhere and no two pieces are alike. I love it
9 November 2020
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood sideboard buffet. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood sideboard buffet. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Renate Linders
Average rating: 5 out of 5 stars
Just received my dining room table and again, it’s beautiful, so well made.
It sounds weird but it looks “alive”. Love it.
19 October 2020
Comment from Sierra Living Concepts Inc:
Dear Renate,
We thank you for your positive review and are delighted to know that you loved your Alabama Modern Rustic Solid Wood Rectangular Dining Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
We thank you for your positive review and are delighted to know that you loved your Alabama Modern Rustic Solid Wood Rectangular Dining Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Dana Reyburn
Average rating: 5 out of 5 stars
My table is so beautiful, well worth the wait. The pictures in stages of being built and the tracking was a special touch and fun. It took approximately 5 months and the packing it arrived in was amazing. The quality was beyond and again, well worth the wait. Highly recommend Sierra Living Concepts.
19 October 2020
Comment from Sierra Living Concepts Inc:
Dear Dana,
Thank you for leaving us such a beautiful 5-star review. We are so happy to know that you loved your Solid Wood Sutton Rustic Round Pedestal Dining Table and the entire process till delivery. We hope that your solid wood furniture keeps impressing you with its beauty and strength.
Thank you for choosing us! We hope to meet more of your solid wood furniture requirements in the future.
Regards,
Team @ Sierra Living Concepts
Thank you for leaving us such a beautiful 5-star review. We are so happy to know that you loved your Solid Wood Sutton Rustic Round Pedestal Dining Table and the entire process till delivery. We hope that your solid wood furniture keeps impressing you with its beauty and strength.
Thank you for choosing us! We hope to meet more of your solid wood furniture requirements in the future.
Regards,
Team @ Sierra Living Concepts
HU-621780618
Average rating: 5 out of 5 stars
Unbelievable attention to detail. Asking if the manufacturing was all ok. Love the piece I bought. Looked for hours, and finally, the perfect round pedestal table. Better than I imagined. Best wood furniture I've seen. It just doesn't get any better.
Thank you Sierra Living Concepts.
Thomas
8 October 2020
Comment from Sierra Living Concepts Inc:
Dear Thomas,
Thank you for leaving us such a beautiful 5-star review. We are so happy to know that you loved your round pedestal dining table and the entire process till delivery. We hope that your solid wood furniture keeps impressing you with its beauty and strength.
Thank you for choosing us! We hope to meet more of your solid wood furniture requirements in the future.
Regards,
Team @ Sierra Living Concepts
Thank you for leaving us such a beautiful 5-star review. We are so happy to know that you loved your round pedestal dining table and the entire process till delivery. We hope that your solid wood furniture keeps impressing you with its beauty and strength.
Thank you for choosing us! We hope to meet more of your solid wood furniture requirements in the future.
Regards,
Team @ Sierra Living Concepts
Beatriz Reyes
Average rating: 5 out of 5 stars
The entire experience from wear Bing through their website, we ting items, the updates, receiving updates on products being made, to delivery and getting merchandise surpass my expectations.
Customer Service experience had been. Nothing less than excellent. I am beyond grateful and happy with the overall experience. I purchased 2 sets of bedroom sets, dining room set and a coffee table. I reached out to customer service about an issue which was immediately resolved. This company stands by its products and philosophy. I highly recommend.
3 October 2020
Comment from Sierra Living Concepts Inc:
Dear Beatriz,
Thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of products to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Sierra Living Concepts
Thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of products to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Sierra Living Concepts
Stacey saveth
Average rating: 5 out of 5 stars
Our custom table looked exactly as I pictured it would. We love it. The ordering process was easy and we were constantly updated as to the progress. The table is solid and quite sturdy. Delivery was great and although we were told they couldn’t bring it up the four steps into the house, they did. All we had to do was bolt on the legs and get a few friend to help tip the table upright as it’s very heavy.
2 October 2020Last modified:2 October 2020
Comment from Sierra Living Concepts Inc:
Dear Stacey,
Thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of Richmond Rustic Solid Wood Large Square Dining Room Table Chair Set to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Sierra Living Concepts
Thank you for this wonderful 5-star review and for sharing the pictures of your beautiful furniture. It makes us so happy that you loved everything about your experience with us- right from the selection of Richmond Rustic Solid Wood Large Square Dining Room Table Chair Set to their delivery. We always strive to make our customers the happiest, and such feedbacks are important for us to know that we are working in the right direction.
We hope these handcrafted pieces of solid wood furniture never cease to impress you. You are a valued customer and we would be happy to meet more of your furniture requirements in the future. Thank you for choosing us.
Sierra Living Concepts
Vincent Collier
Average rating: 5 out of 5 stars
Furniture arrived exactly as shown in pictures. Customer service kept me up to date on everything for the entire process. Will be buying more from Sierra Living in the future.
30 September 2020
Comment from Sierra Living Concepts Inc:
Dear Vincent,
Greetings from Sierra Living Concepts!
Thank you for leaving us this wonderful 5-Star review. We are happy that you loved your solid wood bar cabinet along with our services. We are definitely looking forward to working with you again.
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for leaving us this wonderful 5-Star review. We are happy that you loved your solid wood bar cabinet along with our services. We are definitely looking forward to working with you again.
Regards,
Team @ Sierra Living Concepts
Renate Linders
Average rating: 5 out of 5 stars
Love all the pieces I have from sierra living.
They are beautiful and so well made. It’s a very good company to communicate with as well.
I have some special order pieces and they are all great.
28 September 2020
Comment from Sierra Living Concepts Inc:
Dear Renate,
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved all your custom made Furniture pieces that includes a dining table, media stand and end tables and the entire process till delivery. We hope you cherish all your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved all your custom made Furniture pieces that includes a dining table, media stand and end tables and the entire process till delivery. We hope you cherish all your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Jason Mauch
Average rating: 4 out of 5 stars
Beautiful table and chair set! Will withstand my family for decades! Only gave 4 stars as I ordered prepandemic and it took way longer than we expected.
18 September 2020
Comment from Sierra Living Concepts Inc:
Dear Jason,
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Dining table and chair set. We also apologize that you had to wait for a longer time than expected. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us positive review. We are delighted to know that you loved your Dining table and chair set. We also apologize that you had to wait for a longer time than expected. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
We just received our table and it is perfect and breath taking. The packaging is something like I have ever seen before so detailed and protected. Felt like Christmas today for sure! The customer service from placing the order, to follow up and pictures throughout the process were all amazing. We will certainly order again!
6 August 2020
Comment from Sierra Living Concepts Inc:
Dear Chris,
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your Hosford Handcrafted Solid Wood Round Pedestal Dining Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your Hosford Handcrafted Solid Wood Round Pedestal Dining Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Scott Passaretti
Average rating: 5 out of 5 stars
I was in search of a new dining room table and cane across the Sierra living concepts website. I immediately was drawn to a certain table and called for information. The young lady on the other end of the line was informative and knowledgeable. I placed the order sight unseen(except for website pictures). She told me to allow a length of time as all furniture is made to spec and we were in the middle of red(Covid). It only took 5 days longer than she speculated and I have to say it was one of the best choices I ever made in regards to furniture. Extremely well made and absolutely beautiful- even better than we expected from the pictures sent of the progress of our order. If you don’t need furniture right away I highly recommend you looking into Sierra Living Concepts it will be a great choice for you as well.
5 August 2020
Comment from Sierra Living Concepts Inc:
Dear Scott,
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your San Francisco Rustic Furniture Large Dining Table with 10 Chairs Set and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your San Francisco Rustic Furniture Large Dining Table with 10 Chairs Set and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Debby Moseley
Average rating: 5 out of 5 stars
We ordered a coffee table from Sierra living because we wanted something unique. We also hoped to get reclaimed wood. The Chattanooga table was just what we were hoping for. We ordered it right before the covid 19 shutdown so the production and logistics workflows were disrupted. Thankfully, we received updates and pictures to keep us informed. The delivery went very smoothly and the table was well protected. No damage or problems. It is beautiful and we love it. One last note-I thought I was buying "made in the USA". After I ordered and paid, I was surprised and a bit disappointed to learn the furniture is manufactured in India. I guess I didn't look closely enough.
22 June 2020
Comment from Sierra Living Concepts Inc:
Dear Debby,
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your Chattanooga Reclaimed Wood 2 Tier Round Coffee Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well. Please know that the information regarding the manufacturing of furniture is present on all our product description pages under the shipping information tab.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for your positive review and are delighted to know that you loved your Chattanooga Reclaimed Wood 2 Tier Round Coffee Table and the entire process till delivery. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well. Please know that the information regarding the manufacturing of furniture is present on all our product description pages under the shipping information tab.
Thank you for your business and we look forward to working with you again!
Regards,
Team @ Sierra Living Concepts
HU-767385183
Average rating: 5 out of 5 stars
I needed a sideboard to fit under a low window. Sierra Living Concepts made me a custom sideboard the exact dimensions I requested. It was created from a smaller version that is on their website. The entire manufacturing process was flawless. The sideboard is beautiful and exactly what I wanted. I LOVE it!
2 June 2020Last modified:2 June 2020
I had my eye on this built to order table for a while and wanted to customize it to be bigger (52 x 52). I couldn't be happier. Excellent craftsmanship and great communication. They also provide an online portal to track the progress of oyur order.
11 February 2020
Comment from Sierra Living Concepts Inc:
Dear Eoin,
Greetings from Sierra Living Concepts!
We thank you for your positive review and for sharing this wonderful picture of the solid wood coffee table in your beautiful home. It looks absolutely amazing, blends in well, yet stands out. We hope you cherish it for a long time and consider us for all your future furniture requirements.
Thank you again for your business and we look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for your positive review and for sharing this wonderful picture of the solid wood coffee table in your beautiful home. It looks absolutely amazing, blends in well, yet stands out. We hope you cherish it for a long time and consider us for all your future furniture requirements.
Thank you again for your business and we look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Got table and chairs to us as my office desk. Perfect fit. Solid as a rock. Just what I was looking for. Not some wobbly, veneer thing, but solid wood that will last a century or more. Definitely will order from her again.
6 February 2020
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad you loved your premium quality solid wood furniture from us. We would request you to share your order number or name under which the order was placed, so we can add you to our list of happy customers.
Thank you again and we hope you cherish your furniture for a long time. Look forward to working with you soon.
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad you loved your premium quality solid wood furniture from us. We would request you to share your order number or name under which the order was placed, so we can add you to our list of happy customers.
Thank you again and we hope you cherish your furniture for a long time. Look forward to working with you soon.
Regards,
Team @ Sierra Living Concepts
Brian Levy
Average rating: 2 out of 5 stars
I ordered a bed frame from Sierra Living Concepts back in September and was told that it would take 8-10 weeks to arrive, in time for Christmas. Now I am informed that it will take a minimum of 17-18 weeks. If I had known that upfront I would have taken my business elsewhere.
7 January 2020
Comment from Sierra Living Concepts Inc:
Dear Brian,
A very Happy New Year to you from all at Sierra Living Concepts!
We extend our sincere apologies for any inconvenience caused to you on your order. Although we put our heart into each product, sometimes unfortunate things happen and we understand that these issues can be very upsetting and frustrating to our valuable customers.
I have checked your order placed on Sep 29, 2019, with our team and found that you selected one of our premium designed canopy beds, that happened to have some issues in the headboard at the final stage of our QA. All our products are handcrafted with premium and heirloom quality real solid hardwood. Therefore, we spent time to ensure your order passed our stringent Q.A., as we want our customers to receive 100% Quality Approved products they can cherish as a lasting legacy.
I am delighted to share that your order was shipped in early December, and will reach our Long Beach, CA ,USA Port by 30th January, 2020, at which time you can track the item on your personal customer portal, or call us for a more detailed time-frame of delivery.
Once again, we apologize for the inconvenience caused to you in the delay of your order. Know that your feedback is valuable to us, and as a small growing company, we continue to make every effort to speed up and improve our product quality and customer services.
Sincerely,
Team @ Sierra Living Concepts
A very Happy New Year to you from all at Sierra Living Concepts!
We extend our sincere apologies for any inconvenience caused to you on your order. Although we put our heart into each product, sometimes unfortunate things happen and we understand that these issues can be very upsetting and frustrating to our valuable customers.
I have checked your order placed on Sep 29, 2019, with our team and found that you selected one of our premium designed canopy beds, that happened to have some issues in the headboard at the final stage of our QA. All our products are handcrafted with premium and heirloom quality real solid hardwood. Therefore, we spent time to ensure your order passed our stringent Q.A., as we want our customers to receive 100% Quality Approved products they can cherish as a lasting legacy.
I am delighted to share that your order was shipped in early December, and will reach our Long Beach, CA ,USA Port by 30th January, 2020, at which time you can track the item on your personal customer portal, or call us for a more detailed time-frame of delivery.
Once again, we apologize for the inconvenience caused to you in the delay of your order. Know that your feedback is valuable to us, and as a small growing company, we continue to make every effort to speed up and improve our product quality and customer services.
Sincerely,
Team @ Sierra Living Concepts
Sally Martin
Average rating: 5 out of 5 stars
I have ordered twice from Sierra Living Concepts and both experiences rate exceptional. I have 3 new pieces from this company and they are all outstanding in quality, craftsmanship and sheer beauty of the piece. I could not be more pleased. One of the items was resized from the original measurements to fit a particular space in my home and it was perfect. I would wholeheartedly recommend this company, it may take a few weeks to receive your items, but the hand-crafted quality is well worth the wait.
28 December 2019
Comment from Sierra Living Concepts Inc:
Dear Ms. Sally,
Greetings from Sierra Living Concepts!
Thank you so much for the wonderful review. We are absolutely delighted to know that you have been a repeat customer and you loved our handcrafted real wood furniture each time. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you again and we look forward to working with you soon!
Warm Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you so much for the wonderful review. We are absolutely delighted to know that you have been a repeat customer and you loved our handcrafted real wood furniture each time. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements as well.
Thank you again and we look forward to working with you soon!
Warm Regards,
Team @ Sierra Living Concepts
I purchased an amazing solid quality wooden bar cabinet. I love it! I've told all my friends about the great service & quality. I would absolutely purchase other items from them.
19 December 2019Last modified:19 December 2019
Comment from Sierra Living Concepts Inc:
Dear Ms. Regina,
Greetings from Sierra Living Concepts!
Thank you for the wonderful review along with the lovely picture of the solid wood bar cabinet in your home. We are delighted to know that you loved our product and services and also referred us to your friends and family. We hope you cherish and enjoy it for a long time.
We appreciate your business and look forward to working with you soon. Happy Holidays!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the wonderful review along with the lovely picture of the solid wood bar cabinet in your home. We are delighted to know that you loved our product and services and also referred us to your friends and family. We hope you cherish and enjoy it for a long time.
We appreciate your business and look forward to working with you soon. Happy Holidays!
Regards,
Team @ Sierra Living Concepts
Tracy Teng
Average rating: 5 out of 5 stars
We love our Bedroom set very much! Beautiful! All solid wood, great finish and quality!
Fabulous customer services! From the order day to the deliver day! We received updated emails to inform us the progress.
We were shocked and thankful for how well they did on wrapping/packaging the furniture!!!
Our king size power adjustable bed frame did not fit without modifications. If we had it to do all over again we would’ve gotten the bed a couple of inches wider and a couple of inches longer.
Really happy with this purchase and we would choose your company again!
10 December 2019
Comment from Sierra Living Concepts Inc:
Dear Ms. Tracy,
Greetings from Sierra Living Concepts!
Thank you for the positive review and for sharing these amazing pictures of the bed in your home. We are absolutely delighted to know that you loved your mahogany wood handcrafted bedroom furniture, our customer service and the entire process. We hope you cherish it for a long time.
Positive reviews from our valuable customers like you mean a lot to our team and skilled artisans and it is great to know that you loved your furniture just as much as we enjoyed making it for you.
Thank you for your business and we look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review and for sharing these amazing pictures of the bed in your home. We are absolutely delighted to know that you loved your mahogany wood handcrafted bedroom furniture, our customer service and the entire process. We hope you cherish it for a long time.
Positive reviews from our valuable customers like you mean a lot to our team and skilled artisans and it is great to know that you loved your furniture just as much as we enjoyed making it for you.
Thank you for your business and we look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
HU-180108554
Average rating: 5 out of 5 stars
Excellent service, courteous staff, and the most beautiful table. Could not ask for a better company to work with in procuring a table that will become a family heirloom.
7 December 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for the positive review and appreciation. We are glad to know that you loved your handcrafted solid wood table, our customer service and the entire shopping experience. We hope you cherish it for a long time and consider us for all your future furniture requirements. We would also request you to share your order number with us so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review and appreciation. We are glad to know that you loved your handcrafted solid wood table, our customer service and the entire shopping experience. We hope you cherish it for a long time and consider us for all your future furniture requirements. We would also request you to share your order number with us so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Team @ Sierra Living Concepts
James Hunter
Average rating: 5 out of 5 stars
Sierra Living provided excellent customer service. The coffee table and two side tables, exceeded our expectations. The quality is outstanding.
23 October 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. We are glad to know that you loved your handcrafted solid wood coffee table and end tables. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements. We would also request you to share your order number, so we are able to add you to our list of happy customers.
Thank you and we look forward to working with you soon!
Regards,
Team at Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. We are glad to know that you loved your handcrafted solid wood coffee table and end tables. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements. We would also request you to share your order number, so we are able to add you to our list of happy customers.
Thank you and we look forward to working with you soon!
Regards,
Team at Sierra Living Concepts
My colorful, sturdy wooden chest is perfect for storing my dishes. The quality of the chest is everything one could hope for. There's nothing like real wood!
7 October 2019
Comment from Sierra Living Concepts Inc:
Dear Ms. Suzanne,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are delighted to know that you loved your Handcrafted Rainbow Conch Carving Solid Reclaimed Wood Storage Cabinet. It certainly is a one-of-a-kind piece of storage furniture. We hope you cherish it for a long time and consider us for all your future furniture needs.
Look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are delighted to know that you loved your Handcrafted Rainbow Conch Carving Solid Reclaimed Wood Storage Cabinet. It certainly is a one-of-a-kind piece of storage furniture. We hope you cherish it for a long time and consider us for all your future furniture needs.
Look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
My colorful, sturdy wooden chest is perfect for storing my dishes. The quality of the chest is everything one could hope for. There's nothing like real wood!
7 October 2019
Comment from Sierra Living Concepts Inc:
Dear Ms. Suzanne,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are delighted to know that you loved your Handcrafted Rainbow Conch Carving Solid Reclaimed Wood Storage Cabinet. It certainly is a one-of-a-kind piece of storage furniture. We hope you cherish it for a long time and consider us for all your future furniture needs.
Look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are delighted to know that you loved your Handcrafted Rainbow Conch Carving Solid Reclaimed Wood Storage Cabinet. It certainly is a one-of-a-kind piece of storage furniture. We hope you cherish it for a long time and consider us for all your future furniture needs.
Look forward to working with you soon!
Regards,
Team @ Sierra Living Concepts
Jennifer Gorman
Average rating: 5 out of 5 stars
We love our new dining table, our first had a few cracks on top but they sent another beautiful table in a timely manner. It will last generations!
3 October 2019
Comment from Sierra Living Concepts Inc:
Dear Jennifer,
Greetings from Sierra Living Concepts!
We thank you for the positive review and for sharing this extremely beautiful photograph of the solid wood dining table in your home. We are glad to know that you loved it so much.
Thank you again and we hope you will consider us for all your future furniture requirements.
Regards,
Team at Sierra Living Concepts
Greetings from Sierra Living Concepts!
We thank you for the positive review and for sharing this extremely beautiful photograph of the solid wood dining table in your home. We are glad to know that you loved it so much.
Thank you again and we hope you will consider us for all your future furniture requirements.
Regards,
Team at Sierra Living Concepts
Harold Sasso
Average rating: 5 out of 5 stars
Great quality and craftsmanship...........outstanding customer service......................best furniture buying experience !!!!
thank you Jenny, Nancy, Rahul and all the Great artisans that made this happen !!!!!
2 October 2019
Comment from Sierra Living Concepts Inc:
Dear Mr. Harold,
Greetings from Sierra Living Concepts!!
We thank you for leaving us such a wonderful review along with these beautiful images of your solid wood desk handcrafted by our skilled artisans. We are delighted to know that you loved the craftsmanship, customer service and had a great shopping experience with us. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Warm Regards,
Team at Sierra Living Concepts
Greetings from Sierra Living Concepts!!
We thank you for leaving us such a wonderful review along with these beautiful images of your solid wood desk handcrafted by our skilled artisans. We are delighted to know that you loved the craftsmanship, customer service and had a great shopping experience with us. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Warm Regards,
Team at Sierra Living Concepts
HU-70434998
Average rating: 5 out of 5 stars
We ordered a custom coffee table/trunk in dark natural. The process of custom ordering was easy and the customer service and communication throughout the process was excellent. The additional price for a custom order was minimal, although it did take about a month longer to arrive than the estimated time frame. The coffee table/trunk arrived in excellent condition - very well packaged for transport.
5 September 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood custom-made coffee table trunk and the process of receiving the in-production images. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood custom-made coffee table trunk and the process of receiving the in-production images. We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Christian Peterson
Average rating: 5 out of 5 stars
I have two pieces of amazing furniture from you now. I love the process of ordering and watching it come together then following it across the sea ;) both items are so well made. See you again soon for another ;)
5 September 2019
Comment from Sierra Living Concepts Inc:
Dear Christian,
Greetings from Sierra Living Concepts!
Thank you for the wonderful review and sharing these extremely beautiful images of the furniture in your home. These look absolutely amazing. We are delighted to know that you loved your handcrafted solid wood furniture and receiving the in-production images throughout the process. We hope you cherish your furniture for a long time.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the wonderful review and sharing these extremely beautiful images of the furniture in your home. These look absolutely amazing. We are delighted to know that you loved your handcrafted solid wood furniture and receiving the in-production images throughout the process. We hope you cherish your furniture for a long time.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
I ordered a custom table top from SLC in Rosewood. It did take a few months from design to receipt of project but I am very happy with the results. Being able to watch production progress on line was very beneficial and allowed for an error to be rectified before completion. I love how the colors in the table bring room together! Thanks SLC!
4 September 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood custom-made tabletop. We hope you enjoy your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for the positive review. We are glad to know that you loved your handcrafted solid wood custom-made tabletop. We hope you enjoy your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Robin Gerard
Average rating: 5 out of 5 stars
Beautiful absolutely Beautiful. This is my third purchase from Sierra Living Concepts and I am very please with the quality and uniqueness of each piece. Ladies and gentlemen... it's worth the wait!
1 September 2019
Comment from Sierra Living Concepts Inc:
Dear Robin,
Greetings from Sierra Living Concepts!
Thank you for your kind words and appreciation. The furniture looks absolutely gorgeous in your beautiful home and we are delighted to know that you loved your handcrafted solid wood bedroom furniture!
We hope you enjoy your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
Greetings from Sierra Living Concepts!
Thank you for your kind words and appreciation. The furniture looks absolutely gorgeous in your beautiful home and we are delighted to know that you loved your handcrafted solid wood bedroom furniture!
We hope you enjoy your furniture for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Sierra Living Concepts
I would not recommend Sierra Living Concepts for custom furniture. We ordered a 96' inch white-washed dining table made from mango wood, which was delivered over a month late and poorly manufactured. Sierra claimed that the imperfections of the table including an uneven table top and legs that were not straight were part of the "charm" of the table. I've had numerous pieces of custom furniture made over the years and creating a piece with character is not the same as poorly built furniture. There is still a reasonable expectation that the legs will be the same length and that items will not roll off the table due to the slope of the table top. Moreover, when I contacted Sierra and agreed to have a service company come out to look at the table and try to reassemble it, the service person confirmed the defects but Sierra made false statements that contradicted the service person's assessment. Further, the service person stated their company actively repairs Sierra's furniture in the field as this is a recurring problem. Only after a lengthy and exhausting dispute process did we receive a partial refund. I would look elsewhere for custom furniture. There are many gifted artisans out there that can build custom pieces at reasonable prices and who will stand behind their craftsmanship. Sierra is unfortunately not one of them.
23 August 2019
Comment from Sierra Living Concepts Inc:
Dear Mr. Sean,
Good day to you.
We would like to extend our sincere apologies to you, as you stated your dining table purchase did not satisfy your expectations. Above all else, providing excellent customer service from initial furniture purchase to post-delivery is our main goal, and we are disheartened to hear of your negative experience.
As a growing company, we welcome customer’s feedback in which we learn from, as we work with our customers to bring about a mutually satisfactory resolution. We thank you, as a customer, for bringing this to our attention.
Again, please accept our apologies for any inconvenience caused to you.
Warmest Regards,
Sierra Living Concepts
Good day to you.
We would like to extend our sincere apologies to you, as you stated your dining table purchase did not satisfy your expectations. Above all else, providing excellent customer service from initial furniture purchase to post-delivery is our main goal, and we are disheartened to hear of your negative experience.
As a growing company, we welcome customer’s feedback in which we learn from, as we work with our customers to bring about a mutually satisfactory resolution. We thank you, as a customer, for bringing this to our attention.
Again, please accept our apologies for any inconvenience caused to you.
Warmest Regards,
Sierra Living Concepts
I ordered the 55 inch acacia wood coffee table. Excellent quality. The table is beautiful. Recommend this company 100% to anyone looking for new furniture.
11 August 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you so much for your kind words and appreciation. We are glad to know that you loved your handcrafted solid wood coffee table. We'd like to know the order number so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you so much for your kind words and appreciation. We are glad to know that you loved your handcrafted solid wood coffee table. We'd like to know the order number so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Rashmi Pareek
William Dubiel
Average rating: 5 out of 5 stars
Bought a live edge dinning room table. It was worth the wait. It did take several months from order but they have a portal where they keep you informed of the entire process. This included photos of the table being created, sanded, stained and packed for shipment. Strongly advise to have white glove delivery as the item is very heavy and is extremely well packed and protected. Sorry the picture is blurry.
10 August 2019
Comment from Sierra Living Concepts Inc:
Dear William,
Greetings from Sierra Living Concepts!
Thank you for the positive review and sharing the beautiful image of the dining set in your home. We are glad you loved your live edge dining table, handcrafted in 100% solid acacia wood by our skilled artisans. We hope you and your family cherish it for a long time.
Thank you again for your business and we hope you consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for the positive review and sharing the beautiful image of the dining set in your home. We are glad you loved your live edge dining table, handcrafted in 100% solid acacia wood by our skilled artisans. We hope you and your family cherish it for a long time.
Thank you again for your business and we hope you consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
I recently received my bedroom set from SLC, it is gorgeous!! I I ordered a standard bed and night stands but asked for my dresser to be custom designed to fit my desired dimensions. The best part of the experience was the customer service. The portal provided me pictures of my items throughout the process which ended up being helpful as I had changed my color choice and was able to point out to them where they had not incorporated it based on the images. They re-stained the items and I got exactly what I asked for upon delivery. Even the delivery company and the white glove service teams were spectacular and professional.
My nightstands are much smaller than I expected but that is my own fault for not checking the dimensions, but I love them, so I am going to use them elsewhere in my home and order custom ones to the size I want and also the tall standing dresser to match...that is how much I love this set.
The best part is for the price I would have paid for just the bed at a name brand company here, I got hand crafted solid wood pieces that will last for generations.
7 August 2019
Comment from Sierra Living Concepts Inc:
Dear Amy,
Greetings from Sierra Living Concepts!
First of all, thank you for such a wonderful feedback. We are pleased to know that you loved the furniture. Also, we are delighted to know that our Customer Service and Delivery procedure were satisfactory to you. Our team is trained and motivated to provide excellent service to our valuable customers just like you. Your kind words of appreciation are motivation to the artisans who have worked day and night on your order. The fact that you are willing to order more furniture from us in the future makes them work with more enthusiasm and zeal.
It has been a pleasure doing business with you and look forward to meet your future furniture expectations.
Regards,
Rahul Nair
Greetings from Sierra Living Concepts!
First of all, thank you for such a wonderful feedback. We are pleased to know that you loved the furniture. Also, we are delighted to know that our Customer Service and Delivery procedure were satisfactory to you. Our team is trained and motivated to provide excellent service to our valuable customers just like you. Your kind words of appreciation are motivation to the artisans who have worked day and night on your order. The fact that you are willing to order more furniture from us in the future makes them work with more enthusiasm and zeal.
It has been a pleasure doing business with you and look forward to meet your future furniture expectations.
Regards,
Rahul Nair
Maryel donato
Average rating: 5 out of 5 stars
My table and chairs took 3 and a half months to make and deliver. It was so worth the wait. I was informed when I ordered it about the time frame. The craftsmanship is gorgeous. We couldn't be happier. Looking forward to hosting many dinner parties. All parties that we dealt with were truly professional and extremely helpful and informative. Would definitely order from them again.
5 August 2019
Comment from Sierra Living Concepts Inc:
Dear Maryel,
Greetings from Sierra Living Concepts!
Thank you for the positive review and sharing beautiful images of the furniture in your home. We are glad you loved your Dallas Ranch Square Dining Furniture Set, handcrafted in 100% solid wood by our skilled artisans. We hope you and your family cherish it for a long time, enjoying and hosting memorable dinner parties!
Thank you again for your business and we look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for the positive review and sharing beautiful images of the furniture in your home. We are glad you loved your Dallas Ranch Square Dining Furniture Set, handcrafted in 100% solid wood by our skilled artisans. We hope you and your family cherish it for a long time, enjoying and hosting memorable dinner parties!
Thank you again for your business and we look forward to working with you soon.
Regards,
Rashmi Pareek
Kristin Robinson
Average rating: 5 out of 5 stars
I ordered a table and 10 chairs and my husband and I were thrilled. Top quality and finish was beautifully done. Leather was also excellent quality. Everyone I dealt with was professional and eager to help. Price very fair and reasonable. We will definitely use them again for future furniture needs.
30 July 2019
Comment from Sierra Living Concepts Inc:
Dear Kristin,
Greetings from Sierra Living Concepts!
Thank you for the positive review. We appreciate you taking out the time to share your shopping experience with us. It is absolutely delightful to know that you and your husband not only loved the solid wood dining furniture, handcrafted by our skilled artisans but were also satisfied with our customer support service.
We hope you and your family cherish the furniture for a long time. Look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for the positive review. We appreciate you taking out the time to share your shopping experience with us. It is absolutely delightful to know that you and your husband not only loved the solid wood dining furniture, handcrafted by our skilled artisans but were also satisfied with our customer support service.
We hope you and your family cherish the furniture for a long time. Look forward to working with you soon!
Regards,
Rashmi Pareek
sancharidas22
Average rating: 5 out of 5 stars
The table is a show stopper! Will order again for sure. Delivery was great too. Will recommend to others for sure.
29 July 2019
Comment from Sierra Living Concepts Inc:
Dear Sanchari,
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. We appreciate you taking the time out to share your experience via Houzz. We are thrilled to know that you loved your solid wood live edge dining table, handcrafted by our skilled artisans.
We hope you cherish it for a long time and consider us for all your future furniture requirements. Look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. We appreciate you taking the time out to share your experience via Houzz. We are thrilled to know that you loved your solid wood live edge dining table, handcrafted by our skilled artisans.
We hope you cherish it for a long time and consider us for all your future furniture requirements. Look forward to working with you soon!
Regards,
Rashmi Pareek
HU-152284669
Average rating: 5 out of 5 stars
We were pleased with the entire process. Continuous shipment updates, very carefully packaged and fantastic craftsmanship. We would absolutely consider a future purchase. Thank you!
19 July 2019
Comment from Sierra Living Concepts Inc:
Hello,
Greetings from Sierra Living Concepts!
Thank you so much for your kind words and appreciation. We are glad to know that you loved your handcrafted solid wood furniture and the whole shopping experience with us. We'd like to know the order number so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you so much for your kind words and appreciation. We are glad to know that you loved your handcrafted solid wood furniture and the whole shopping experience with us. We'd like to know the order number so we can identify the project and add you to our list of happy customers!
Thank you again and we look forward to working with you soon.
Regards,
Rashmi Pareek
John Bolin
Average rating: 5 out of 5 stars
Ordered a dining room table and was very pleased with the whole experience. The table is beautiful and very sturdy. I would order from them again.
5 July 2019Last modified:8 July 2019
Comment from Sierra Living Concepts Inc:
Dear John,
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us such a wonderful review. The solid wood handcrafted dining set in your chosen shade looks astounding in your home, to say the least.
We hope you and your family cherish it for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for taking out the time to leave us such a wonderful review. The solid wood handcrafted dining set in your chosen shade looks astounding in your home, to say the least.
We hope you and your family cherish it for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
Sheena Brown
Average rating: 5 out of 5 stars
I purchased a Traditional Sunburst Reclaimed Wood 3 Drawer Sideboard Cabinet - and I love it! Well made, and although it does take a while to arrive, I liked that I was kept up to date with each stage of production and shipping. Arrived well packed and protected.
29 June 2019
Comment from Sierra Living Concepts Inc:
Dear Sheena,
Greetings from Sierra Living Concepts!
We thank you for the positive review and are absolutely thrilled to know that you loved your handcrafted solid wood cabinet. It looks amazing in your home! We hope you cherish it for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
We thank you for the positive review and are absolutely thrilled to know that you loved your handcrafted solid wood cabinet. It looks amazing in your home! We hope you cherish it for a long time and consider us for all your future furniture requirements.
Look forward to working with you soon.
Regards,
Rashmi Pareek
HU-60252180
Average rating: 1 out of 5 stars
Do not order from SLC. I ordered a table and 8 chairs in October, 2018. It arrived January of 2019. Hah!! The table was designed poorly and no one could get their chair close to the table. The legs wouldn’t allow 2 chairs on 2 of the sides. The other 2 sides each had a brace that kept you from sitting properly under the table. I contacted SLC in February, 2019 and I had to give them dimensions of what it would take to make the chairs useable with the table. They reassured me they would make me a new replacement table per my measurements. I had to design my own table. Go figure. I finally got the replacement table June 13, 2019. The tabletop is cracked and the seams are inferior and it is terrible. Now I’ve been waiting 2 weeks to hear about a restoration company to come in and refinish the tabletop. Save yourself the grief and embarrassment. Go to your local furniture store. It probably won’t take over 9 months to get a table.
27 June 2019
Betty Krocza
Average rating: 5 out of 5 stars
I love my handcrafted Bedroom Suite !! The craftship was beautiful and well made ! The stained color was rich and went beautifully with my new wood flooring !!
5 June 2019
Comment from Sierra Living Concepts Inc:
Dear Betty,
Greetings from Sierra Living Concepts!
Thank you for your positive review. We are glad to know that you loved the entire Bedroom Furniture Set you ordered with us and that it goes perfectly with your flooring!
We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Warm Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for your positive review. We are glad to know that you loved the entire Bedroom Furniture Set you ordered with us and that it goes perfectly with your flooring!
We hope you cherish your furniture for a long time and consider us for all your future furniture requirements.
Warm Regards,
Rashmi Pareek
Joanne Lasrado
Average rating: 5 out of 5 stars
Ordered a dining table, chairs, sideboard and bookshelves. The items were beautiful and I liked being involved in the process. It was easy to customize for our need. We have only received compliments on the new furniture.
5 June 2019
Comment from Sierra Living Concepts Inc:
Dear Joanne,
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. It's absolutely wonderful to know that you loved all your handcrafted solid wood furniture and have been receiving compliments for it. We enjoyed working on your project just as much and are grateful for the opportunity to help furnish your lovely home.
We hope you cherish your furniture for a long time (and receive compliments!) and consider us for all your future furniture requirements.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for leaving us a positive review. It's absolutely wonderful to know that you loved all your handcrafted solid wood furniture and have been receiving compliments for it. We enjoyed working on your project just as much and are grateful for the opportunity to help furnish your lovely home.
We hope you cherish your furniture for a long time (and receive compliments!) and consider us for all your future furniture requirements.
Regards,
Rashmi Pareek
Wayne Thompson
Average rating: 5 out of 5 stars
Ordered a Nottingham Classic Mango Wood Extra Large Sideboard through Sierra Concepts. We planned to use it as a TV stand/ audio accessory cabinet for a 55" HDTV. What was unique about this cabinet was the solid wood construction with iron grille doors which would hide the audio components but allow remote controls to work with the doors closed. Also, we could choose the color of the finish, a huge feature. After the 4 months required to construct, finish, pack and ship we were rewarded with a craftsman quality 100% solid hardwood cabinet that fulfilled our needs perfectly. A second hardwood shelf was added to the center cabinet to accommodate more equipment and a hole was drilled through the 1/2 " thick solid mango back wall for the cables. Due to the solid hardwood construction modification was easy. The remote controls work fine through the cast iron grille doors and it is also possible to use headphones with the door closed. We are extremely pleased with all aspects of their service and plan to use them again in the future.
4 June 2019Last modified:4 June 2019
Comment from Sierra Living Concepts Inc:
Dear Wayne,
Greetings from Sierra Living Concepts!
Thank you so much for your positive review and sharing these amazing pictures of the furniture in your home. We are thrilled to know how pleased you are with your handcrafted solid wood sideboard cabinet. It's been an equally gratifying experience for our entire team as well. We hope you and your family cherish it for a long time
Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you so much for your positive review and sharing these amazing pictures of the furniture in your home. We are thrilled to know how pleased you are with your handcrafted solid wood sideboard cabinet. It's been an equally gratifying experience for our entire team as well. We hope you and your family cherish it for a long time
Look forward to working with you soon.
Regards,
Rashmi Pareek
HU-853893708
Average rating: 5 out of 5 stars
Ordered a large desk and a side table custom made to my specifications. 3-D blueprints were sent and modified until it was exactly what I wanted. Sierra Living Concepts then sent photos throughout the building process and updates through shipping. Desk and table arrived and were perfect!! Plus they are built amazingly well I am sure will last a lifetime. When there was a minor hitch with trucking company in final delivery, Sierra Living Concepts’ customer service rep jumped right on it and resolved it so shipment here less that 24 hours later. Could not be more pleased.
31 May 2019
Comment from Sierra Living Concepts Inc:
Dear Mark,
Greetings from Sierra Living Concepts!
Thank you for your positive review. We are thrilled to know that you loved your handcrafted custom-made solid wood furniture and the experience with our customer support. Our entire team, including our artisans, is grateful for your patience, understanding and for giving us the opportunity to help furnish your home.
We hope you cherish your furniture for a long time and consider us for all your future furniture requirements. Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for your positive review. We are thrilled to know that you loved your handcrafted custom-made solid wood furniture and the experience with our customer support. Our entire team, including our artisans, is grateful for your patience, understanding and for giving us the opportunity to help furnish your home.
We hope you cherish your furniture for a long time and consider us for all your future furniture requirements. Look forward to working with you soon.
Regards,
Rashmi Pareek
We first ordered a fairly expensive armoire from Sierra. Though delivery took a long time it was within the expected timing guidelines. It arrived well packaged and was as beautiful as advertised. Had an issue with a lock which was addressed in a couple of days. Just ordered a top of the line coffee table, same very positive comment.
29 May 2019
Comment from Sierra Living Concepts Inc:
Dear Michel,
Greetings from Sierra Living Concepts!
Thank you for your positive review on Houzz. We are glad to know that you have chosen us to help furnish your home not once but twice and we were able to meet your expectations.
We hope you enjoy your solid wood furniture for a long time and consider us for all your future furniture requirements too.
Looking forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for your positive review on Houzz. We are glad to know that you have chosen us to help furnish your home not once but twice and we were able to meet your expectations.
We hope you enjoy your solid wood furniture for a long time and consider us for all your future furniture requirements too.
Looking forward to working with you soon.
Regards,
Rashmi Pareek
Jill Sandidge
Average rating: 5 out of 5 stars
The quality of our product is top notch. The price is closer to what we would have gotten for a low grade veneer table and chairs locally. We are very happy with our set.
10 May 2019
Comment from Sierra Living Concepts Inc:
Dear Jill,
Greetings from Sierra Living Concepts!
Thank you so much for your positive feedback. We are glad you loved your handcrafted solid wood dining room furniture. We hope you and your family cherish it for a long time and consider us for all your future furniture requirements.
We look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you so much for your positive feedback. We are glad you loved your handcrafted solid wood dining room furniture. We hope you and your family cherish it for a long time and consider us for all your future furniture requirements.
We look forward to working with you soon!
Regards,
Rashmi Pareek
Melissa Kirkpatrick
Average rating: 5 out of 5 stars
The work was very well made and was exactly what we were hoping for. It took a while to get it but it was well worth the wait.
10 May 2019
Comment from Sierra Living Concepts Inc:
Dear Melissa,
Greetings from Sierra Living Concepts!
Thank you for your business and for leaving us a positive review on Houzz. We and our entire team of artisans are delighted that you loved your handcrafted solid wood furniture and we want you to know that we loved working on it as much.
We hope you cherish your furniture for a long time and consider us for all your future furniture needs. Look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for your business and for leaving us a positive review on Houzz. We and our entire team of artisans are delighted that you loved your handcrafted solid wood furniture and we want you to know that we loved working on it as much.
We hope you cherish your furniture for a long time and consider us for all your future furniture needs. Look forward to working with you soon.
Regards,
Rashmi Pareek
Tom Bourgault
Average rating: 5 out of 5 stars
We love our large square dining room table that seats eight. Sierra customer service kept us updated on progress throughout the entire process and the white glove delivery service was well worth the extra cost.
9 May 2019
From start to finish the staff is engaged, professional and willing to make your experience the best it can be. Because each piece is custom made it takes time but the staff sends you pics every few weeks to keep you up to date with the progress. The quality of The wood and craftsmanship can not be found in any store, rest assure this will be furniture you can hand down to your children, it’s that well made. This company is at the top of their field.
9 May 2019
I ordered a China cabinet from Sierra Living and I cannot tell you how much this item exceeded my expectations. They were communicative, professional, and kept me up-to-date every step of the way. The piece arrived and is absolutely stunning.
9 May 2019
ireneromero1102
Average rating: 5 out of 5 stars
After going to many furniture stores and not finding what I was looking for I went online and found Sierra living concepts. My overall experience was great. They were in constant contact from the beginning to the end making the bed and finish exactly to my liking. The bed and night stands are absolutely beautiful! It far exceeded my expectations with look and quality. I would highly recommend them!
30 April 2019
Comment from Sierra Living Concepts Inc:
Dear Irene,
Greetings from Sierra Living Concepts!
We are absolutely delighted to know that you loved your custom-made solid wood bedroom furniture. The pictures shared are beautiful and we hope you cherish its heirloom quality for a long time.
We thank you for your kind words and appreciation and hope to fulfill your future furniture requirements.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
We are absolutely delighted to know that you loved your custom-made solid wood bedroom furniture. The pictures shared are beautiful and we hope you cherish its heirloom quality for a long time.
We thank you for your kind words and appreciation and hope to fulfill your future furniture requirements.
Regards,
Rashmi Pareek
Doug Hagen
Average rating: 5 out of 5 stars
We ordered a large round dinning table, eight chairs and end table. They are beautiful. The white glove delivery system was above expectations.
11 April 2019
Comment from Sierra Living Concepts Inc:
Dear Mr. Doug,
Greetings from Sierra Living Concepts!
We thank you for reviewing us and sharing with us these beautiful images of your dining room furniture handcrafted in solid wood by our skilled artisans. We hope you enjoy and cherish it for a long time and consider us for your future furniture requirements.
We look forward to working with you soon.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
We thank you for reviewing us and sharing with us these beautiful images of your dining room furniture handcrafted in solid wood by our skilled artisans. We hope you enjoy and cherish it for a long time and consider us for your future furniture requirements.
We look forward to working with you soon.
Regards,
Rashmi Pareek
Lynda Hudson
Average rating: 5 out of 5 stars
I ordered my coffee and end table in November. While I did not receive until March, these items were well worth the wait. My tables were hand carved and made in India. SLC kept me advised every step of the way including before and after pics. I am very happy with my tables and will definitely use SLC again, should the need arise.
8 April 2019
Comment from Sierra Living Concepts Inc:
Dear Lynda,
Greetings from Sierra Living Concepts!
Thank you for reviewing us on Houzz and sharing these absolutely amazing photos of the handcrafted furniture in your beautiful home! We are delighted to see these and that you loved your custom-made living room furniture just as much as our artisans loved crafting it for you. We hope you cherish it for a very long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for reviewing us on Houzz and sharing these absolutely amazing photos of the handcrafted furniture in your beautiful home! We are delighted to see these and that you loved your custom-made living room furniture just as much as our artisans loved crafting it for you. We hope you cherish it for a very long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
Excellent product and customer service. I was able to customize as per my requirements. It took about 2 months to get it delivered but definitely worth the wait!!!
6 April 2019
Comment from Sierra Living Concepts Inc:
Dear Vishvas,
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We are glad that you loved your handcrafted solid wood furniture just as much as we loved crafting it for you. We hope you cherish it for a long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We are glad that you loved your handcrafted solid wood furniture just as much as we loved crafting it for you. We hope you cherish it for a long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
sandip sharma
Average rating: 1 out of 5 stars
the items are not produced in California or even USA. the site is misleading. the time to delivery is anywhere close to 4 months and not 12 weeks as mentioned on the website. The RETURN has 25% charges. Be careful while ordering through them.
The quality is below par. I ordered Dinning table, 10 chairs and Side buffet. Except for dinning table there is lot to be desired on the quality. Rough edges. Its not worth money or wait time at all. Uneven height of chairs ( can anyone believe that), Very rough finish, adhesive oozing out from places do your home work before ordering as most of the pics on site are photo shopped. the delivered quality will be very different. The chair wont even under go the dining table.
1 April 2019
Abram Wilmot
Average rating: 5 out of 5 stars
Beautiful furniture and excellent communication. Consistent project updates and quick responses to questions. I will definitely recommend Sierra Living Concepts.
1 April 2019
Comment from Sierra Living Concepts Inc:
Dear Abram,
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We are glad that you loved your handcrafted solid wood dining room furniture just as much as our artisans loved crafting it for you. We hope you cherish it for a long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We are glad that you loved your handcrafted solid wood dining room furniture just as much as our artisans loved crafting it for you. We hope you cherish it for a long time and consider us for your future furniture needs.
Thank you again and we look forward to working with you soon!
Regards,
Rashmi Pareek
HU-900630583
Average rating: 5 out of 5 stars
The bar I ordered is everything I had hoped for and more. The craftsmanship and quality is exceptional. I’m very satisfied! I’d definitely order from Sierra Living Concepts again.
17 March 2019Last modified:17 March 2019
Comment from Sierra Living Concepts Inc:
Dear Nicholas,
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We're delighted to see these amazing and beautiful pictures of your custom-made solid wood corner bar cabinet in your home! Our artisans loved crafting it just as much.
It was great to work with you on your custom project and we hope you cherish it for a long time and consider us for your future furniture needs.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for reviewing us. We're delighted to see these amazing and beautiful pictures of your custom-made solid wood corner bar cabinet in your home! Our artisans loved crafting it just as much.
It was great to work with you on your custom project and we hope you cherish it for a long time and consider us for your future furniture needs.
Regards,
Rashmi Pareek
Dave Wright
Average rating: 5 out of 5 stars
I have ordered from this company multiple times (chest, wardrobe, dining room sideboard, and a dresser) and love the quality and beauty of their products. The one time we had a problem, we received excellent customer service and the issue was resolved quickly. We will definitely purchase from this company again based both on their high-quality furniture how they treat their customers.
15 March 2019
Comment from Sierra Living Concepts Inc:
Dear Dave,
Greetings from Sierra Living Concepts!
Thank you for reviewing us and consistently believing in us and our services. We are glad that you loved all your solid wood furniture handcrafted by our artisans with utmost love and care.
We hope you cherish them for a long time and consider us for all your future furniture requirements.
Regards,
Rashmi Pareek
Greetings from Sierra Living Concepts!
Thank you for reviewing us and consistently believing in us and our services. We are glad that you loved all your solid wood furniture handcrafted by our artisans with utmost love and care.
We hope you cherish them for a long time and consider us for all your future furniture requirements.
Regards,
Rashmi Pareek
Jennifer Nastasi-Guzelak
Average rating: 5 out of 5 stars
The BEST decision I ever made was to purchase a dresser through this company! I fell in love with the Jamaica Handcrafted Solid Wood 6 Drawer Double Dresser so I had them custom make me a 30 x 20 x 32 in Medium Espresso. They provided me with pictures of the manufacture process along the way which was very helpful. It did take a little while to get here.. and there was some confusion with directions on getting it made in the beginning, but it was well worth the wait! It arrived yesterday and it is absolutely BEAUTIFUL. It's a sturdy hand-made piece of furniture and the wood is amazing! If you are looking for a unique piece of furniture that is going to make a statement you need to check them out!
24 December 2018
HU-444593047
Average rating: 4 out of 5 stars
Wonderful items look great in my home. Great quality for the price. Hand made from solid wood. They provide pics of the items during the manufacture process and of the finished items for review prior to shipping and provide order tracking from start to final delivery. Very pleased with our purchase.
20 December 2018Last modified:20 December 2018
Mac Garceau
Average rating: 5 out of 5 stars
I've used Sierra for multiple furniture orders; the quality is always top notch and unique looking. The time lag from purchase to receiving is long, but well worth the wait. Patience is a virtue, I guess.
11 December 2018Last modified:16 February 2019
Toni Sanders
Average rating: 5 out of 5 stars
Our custom 12 seat dining room table and chairs is gorgeous! I thoroughly enjoyed working with Leslie to design it and then the artisans who crafted it. Along the way I tweeted the original design because they send you pictures every step of the way and ask for your input and approval. I know we will use this stunning set for decades and even possibly generations. We are very, very pleased!
8 December 2018
HU-513254982
Average rating: 5 out of 5 stars
Beautiful product. All wood armoire. Well made. Great customer service! I would definitely order from Sierra Living Concepts again. Lovely website.
5 December 2018
Comment from Sierra Living Concepts Inc:
Dear Customer,
Thank you for your positive review and kind words of appreciation. We are absolutely delighted to know that you loved our furniture and would shop from us again. We noticed that you have posted this review without your Order #. Therefore, we'd request you to share your order number with us, so that we can track your order details and can add you to our list of successful projects.
Thank you!
Warm Regards,
Team @ Sierra Living Concepts
Thank you for your positive review and kind words of appreciation. We are absolutely delighted to know that you loved our furniture and would shop from us again. We noticed that you have posted this review without your Order #. Therefore, we'd request you to share your order number with us, so that we can track your order details and can add you to our list of successful projects.
Thank you!
Warm Regards,
Team @ Sierra Living Concepts
We love our entertainment console! We ordered it from Sierra Living Concepts. Their customer service was spectacular and so is their product. We would buy from them again.
21 November 2018
Dee Heinrich
Average rating: 5 out of 5 stars
We ordered a custom dining room table with the base of one table and the top of another, since we needed a very large round table. It arrived a few days ago and we are thrilled! It is a lovely table obviously constructed by expert craftsmen and beautifully finished. We had a minor glitch with delivery, but in the end, the table was so worth the price and effort! A really beautiful addition to our dining room!
21 November 2018
Oh what beauty and quality Sierra Living Concepts delivered!
Worth the wait! Beautiful work.....real wood. What artisans that do this incredible wirk. Loving our dining set and cabinet for linens and dish sets.
Can’t wait for our new bedroom and living room tables to arrive! Patience makes perfect!
18 November 2018
Pam Downing
Average rating: 1 out of 5 stars
Took 21 weeks to arrive. Conference/dining table is pretty but not gorgeous. Stain is inconsistent on side bands and one side is significantly lighter than the other. Table top is not sealed with a polyurethane or similar sealant. Does not have a shine and suspect it will easily stain as a result. Very disappointed— especially after the incredibly long delay.
Follow up: I was contacted by SLC regarding this review and they suggested a $300 refund if I changed it. Said I didn’t ask for a sealant when I placed the order. I also didn’t ask for sanding or that the table top be flat or that legs be included! This speaks more to the kind of company they are than anything else. Just beware.
2 November 2018Last modified:26 November 2018
Christian Peterson
Average rating: 5 out of 5 stars
I would do this again right now ! Great communication through out the process, updates with photos were fun to get to see my piece come alive ! Beautiful craftmanship, amazing hard wood fantastic colors !!! Honestly whats not to love !
31 October 2018
Cheryl Wederquist
Average rating: 5 out of 5 stars
A great experience with SLC from start to finish. Cory was patient and professional as we worked through my order. Nancy went out of her way when my 16 piece dining room set arrived in the States on time but we couldn’t accept immediate delivery. Furniture quality was even better than expected. I could not have bought this set for even close to the price and quality. We are now looking to purchase a bedroom suite.
26 October 2018Last modified:29 October 2018
Marlene Hutchison
Average rating: 5 out of 5 stars
Beautiful wine buffet! Really reasonable price for a solid wood piece of furniture! Lots of flexibility in choices as well. Customer service was great throughout - keeping us informed of progress and sharing pictures for us to approve throughout the build process. I wanted a specific type of hardware and they sent me a variety of pictures to choose from. We paid for in-home delivery, which was well worth it, especially for a piece of this size. The company they work with for delivery in our area was really professional, treated the piece (and our home) with care, and removed all of the packing materials. Sierra was a great experience all around! Would definitely consider them again!
24 October 2018
Brenda Wind
Average rating: 5 out of 5 stars
I love my new conference room table it is beautiful, the workmanship is beyond believable and the service was amazing. Delivered as promised, on time, without a hitch.
22 October 2018
Timothy Hagen
Average rating: 5 out of 5 stars
We ordered two Chairs and two Breakfast tables to match our current set that we bought over fifteen years ago. The project cost was $600 and and worth every penny. The order was a perfect Match and the colors were spot on. We are so Happy with our experience with Sierra Living Concepts and the furniture they produced for us. THANK YOU SO MUCH.
17 September 2018Last modified:18 September 2018
Greg St.Clair
Average rating: 5 out of 5 stars
Quality is off the charts. They keep you updated throughout the entire process. Very unique dining set that no-one else will have. I definitely will use them again.
31 August 2018
I ordered a queen sleigh bed. The quality is really good. I didn’t realize it would be put together upon delivery, so that was a pleasant surprise. I thought the price could have been lower, but i am happy with the quality bed.
23 August 2018Last modified:23 August 2018
SUSAN SCOWN
Average rating: 5 out of 5 stars
I couldn't find an already-built coffee table that matched my specifications, but Sierra Living Concepts had a style I could tweak in terms of size, drawers, and making the bolts invisible. It was worth the wait to have it made and shipped. It's unlike anything else I have seen, with a slightly earthy feeling and unique legs and drawer pulls. I was impressed to find that the workers had even finished the insides of the drawers. Very happy!
23 August 2018
Donna Greenberg
Average rating: 5 out of 5 stars
I ordered a handmade table from India ! They sent my pictures during the process and kept my informed during the shipping process ! I couldn’t have been any happier with the final results ! The quality exceeded my expectations and their customer service was embecable.
23 August 2018
Robin Gerard
Average rating: 5 out of 5 stars
This is my second purchase from Sierra Living Concepts. The quality of their furniture far surpasses my expectations. I like having unique well made furniture in my home that does not look like the house next door. Each piece adds another dimension to our home. Their craftsmanship and update to date communications makes the experience that much better. I highly recommend them to anyone who is building or renovating a home.
22 August 2018
HU-180901651
Average rating: 5 out of 5 stars
Exceptional, outstanding, elegant and quality are the words that come to mind when I think of my furniture from SLC. I ordered a Roanoke bedroom set without stain to match the furniture in the rest of my house. After 10 weeks my furniture arrived and I couldn't be happier. Every time I walk into my bedroom I cant help but admire my furniture again and the joy of this purchase will last as long as the furniture. The pieces are well made and arrived without any damages... thanks SLC! I will buy from you again and again for my future furniture needs!
20 August 2018
Brittni Sowers
Average rating: 5 out of 5 stars
I ordered a customized wine/bar cabinet for below my TV. It is absolutely beautiful and of solid construction. The wait was definitely worth it, and I would definitely buy again from here with no hesitation! :)
14 August 2018
Well done! The custom armoire I ordered is beautiful. The colors are warmer than expected which for me was a plus. Lots of detail and texture that is discovered every time I gaze at it ( which for me is a lot).
The process takes time from ordering to shipping but the company sends updates and photos as it is being made.
Nancy was fabulous in coordinating the delivery which included some glitches as we live in a condo on the 4th floor. I am going to enjoy this piece for years to come. Thank you.
10 August 2018
HU-52848884113
Average rating: 5 out of 5 stars
I am so happy wit my dresser, it's something to live and use forever.
Great customer service and packing of the item to ensure no damage!
Thank you!
20 July 2018
marlenahand35
Average rating: 5 out of 5 stars
We were very pleased with our order and the whole experience with Sierra Living Concepts. The furniture we ordered was exactly what we wanted, and we love that each piece was made specifically for our order. The customer service was exceptional!
21 June 2018Last modified:22 June 2018
Joanne Kauthen
Average rating: 5 out of 5 stars
I love the wood you use...rosewood, in my case. It’s beautiful. I now have two pieces, bought at different times and yet they match perfectly. You do have to have patience because it’s made after you order it. First piece was bought last year and second piece this year 2018.
21 June 2018
Diane Eklund
Average rating: 5 out of 5 stars
The coffee table is attractive and of high quality. The customer service was excellent. It takes awhile to receive the finished product, but it was worth the wait.
20 June 2018
Celeste Headlee
Average rating: 5 out of 5 stars
You will wait a fairly long time for your furniture, but it's absolutely worth it. I bought an entire bedroom set and a tall cabinet and every piece is gorgeous. They are built so well, they will last for generations
20 June 2018
marianne tamulevich
Average rating: 5 out of 5 stars
We love this sideboard. It is truly unique. From beginning to end the staff were helpful and prompt. I would definitely recommend this company.
19 June 2018
From beginning to end, this experience was wonderful. The product is flawless and I cannot say enough about the experience. Thank you for all that you did to make my dining room complete and perfect.
8 June 2018
Huw Dixon
Average rating: 5 out of 5 stars
We ordered the Classic Shaker Solid Wood Storage Platform Captains Bed, double dresser, chest, and nightstands. This company is top notch in their communications with the customer. We knew on a weekly basis just where our order stood with respect to build, shade, inspection and shipping. At each stage they would update the order status with real pics of our products. Once the items shipped Nancy took care of arranging delivery date, white glove movers and setup service. The bedroom set looks great! These items are solid! Love it. We would most definitely order from them again.
7 June 2018
ellen_j_campbell50
Average rating: 5 out of 5 stars
I ordered a Mango wood cocktail table, and the entire process went beautifully. The table was delivered by a white-glove delivery service and we are very happy with the final product! Great company and wonderful people to work with. Five Stars!!
28 May 2018Last modified:30 May 2018
Madalin blue
Average rating: 5 out of 5 stars
Really I could Sierra Living Concepts a 10star review based on customer service alone. From Cory in sales;to Nancy in customer service; to Rahul the operations manager in India;I received prompt, helpful, and friendly communication. I was happy to learn from Cory that Sierra uses sustainable practices in how the trees are harvested. I received updates and photos and specific dimensions as my Rosewood wardrobe was being crafted; and the wardrobe was delivered to my door without a scratch. The wardrobe itself is a solidly crafted, well designed piece of furniture---the drawers glide, everything plum. And the wood is very beautiful; of the 4 people who saw the wardrobe when it first arrived all have exclaimed about what a beautifully made piece of furniture it is. One friend who is a professional carpenter went over it hand and eye, and said that it was very solidly made.
The only drawback for me was that I was naive about the fact that U.S. law requires imported wood products to be fumigated. Not knowing exactly what pesticides are used is also a drawback in terms of de-toxing the wood. So for those of you who are chemically sensitive, or have allergies, stop and think about it!!!
Amish furniture makers in the U.S. strongly recommend having a warm, dry, well ventilated place where you can set up fans & let your furniture off-gas for a few weeks before integrating it into your home life; so that makes sense. Also I have read that brushing the wood with a paste made of sea salt and white vinegar helps to leech the pesticides out.
On the whole I would say Sierra Living Designs is a company operating with integrity....AND THEY MAKE BEAUTIFUL FURNITURE!!!!
17 May 2018
When I ordered my cabinet, Sierra Living Concepts was immediately in contact with me to let me know how long it would take to manufacture and ship from India. That estimate was accurate, and the customer service representative kept me informed along the way. She also took care of all the details of the white glove delivery. I’m very happy with the quality of the piece, it’s unique design, the reclaimed wood used, and that it will last a very long time. Highly recommended company!
12 May 2018
srimaniskumar
Average rating: 5 out of 5 stars
Love my wooden jewellery box.Beautiful carving on the outside with hinged brass lock. Sufficiently spaced compartments on the inside to keep things.On the whole completely happy and satisfied with the purchase .
9 May 2018
Vincent Russo
Average rating: 5 out of 5 stars
Wow! The chest is stunning. I keep getting compliments.
Customer Service helped every step of the way. I am so happy!
3 May 2018
We were highly impressed with the entire process of our kitchen table and chairs. The company sends you pictures of your product as it is being completed. This really helped pass the time. It was cool receiving emails with updates and then looking at your actual item. Depending on what you order we highly recommend the white glove service. Our table and chairs were over 500 pounds and there was no way my husband nor I could lift that, take it in the house, assemble it, and take the pallets and cardboard, and packing material to the dump. White glove took care of all of that for us. This was offered through Sierra Living Concepts, so we didn't even need to look around for someone to help us, they arranged the whole thing. Exceptional quality, great service, would highly recommend. We are planning on using them for all our one of a kind, hand made items.
9 April 2018
Diane Bruce
Average rating: 5 out of 5 stars
Loved the service and being kept up to date with the status of the beautiful table for our office. I can’t recommend Sierra Living Concepts more highly!
22 March 2018
Bobbie Vedvick
Average rating: 5 out of 5 stars
I ordered a table through Sierra Designs. The table was, as advertised, built in India with wood readily available in that country. I believe I ordered it in May or June. They gave a 6-week window for completion, but the table was held up in shipping it to the states because of a storm. This wasn't Sierra's fault and I was kept apprised of the shipping. During the building of the table I was sent pictures of my piece in varying stages of completion. It was beautiful in the pictures but stunningly beautiful in person. Everybody who comes to visit can't resist running their hand over the table top because of it's beauty. I've seen other similar tables locally, but none as solid and sturdy as this one; nor do they have the depth of beauty this table has. The warm varying colors are too beautiful to ignore. There was a glitch with the local delivery service in my community. Sierra showed the concern and honest sympathy of a good friend and worked impressively hard to resolve the problem. I would order anything at all from them in the future but would ask for a different local delivery service, even if it costs more. When ordering over seas, some patience needs to be used. Weather is unpredictable, shipping may be delayed, but the wait in retrospect is nothing when your receive your beautiful piece.
9 March 2018
Leah Schooling
Average rating: 4 out of 5 stars
My new opium coffee table is gorgeous. I have wanted this exact table for several years now and when I finally decided to make it happen, I was stunned to learn that it's really not that easy to find. There are all kinds of them but, not a simple square black one which I would have thought would be the most common. Sierra Living Concepts to the rescue. They built one of solid wood by hand to my specifications for a stunning price! It took a while as it had to be made then shipped across the ocean then through customs then delivered across the US but, it was well worth the wait. The only reason I don't give five stars is the last leg of that delivery trip. The company chosen to deliver within the US was horrific; it took four days just to get the table near me and they refused to deliver it to my door. I actually had to drive to them to get my table. Otherwise, I could not be happier with my beautiful table. This will be my coffee table for the rest of my life and will likely be passed on within my family.
7 March 2018
Daniel Jackson
Average rating: 5 out of 5 stars
We very much like the character of the Indian Rosewood that this company uses.
The table designs are simple, but durable,.
The square pedestal table maximizes the seating in our dining area, and looks beautiful.
Although communication was a bit challenging at times, the people of Sierra Living Concepts worked very hard to ensure they understood what we wanted and to make us satisfied with the results. They succeeded.
24 February 2018
njoshi0907
Average rating: 5 out of 5 stars
I bought a Dallas ranch table from Sierra and pictures can't describe how beautiful this set is. These guys really take pride in there work! They are honest, punctual and proffesional. I will definitely be using Sierra again. Thanks
7 February 2018
Luana Leialoha-Bell
Average rating: 5 out of 5 stars
From shopping online to delivery and seeing my final product, all aspects of my purchase has been outstanding! I custom ordered the Mediterranean Dining Set and it's absolutely gorgeous and the craftsmanship is solid! Communication with and updates from SLC is impressively easy - SLC sends photographic updates regularly which I've never experienced before. I can't say enough wonderful things about this company and will absolutely order from SLC again!
5 February 2018
Lana Townsend
Average rating: 5 out of 5 stars
Amazing work! This item exceeded expectations in every way. Great communication from Sierra Living. We knew exactly when to expect delivery. This was handmade-one of a kind. We are very proud of it!
5 February 2018
alwaysasky
Average rating: 5 out of 5 stars
Ordered a bed, which appeared online to be beautiful and unique. Upon arrival, it greatly exceeded my expectations. The finish is smooth, the bed is strong and well-built, and the ‘white-glove’ delivery was professional. The company made sure I was satisfied and let me know they were there for me, should anything go amiss. If you want it cheap and delivered tomorrow, go elsewhere. If you want it at a reasonable price and made with care, contact Sierra Concepts.
31 January 2018
Lisa Anderson
Average rating: 5 out of 5 stars
Sideboard took 3 months due to holidays in India and United States but it was worth it. Customer service kept you updated on the progress of your item with photos so at least you were not completely in the dark. The craftsmanship and quality of the sideboard is superb. Love it that it arrived all assembled. Will be a repeat customer.
27 December 2017
David Edelberg
Average rating: 5 out of 5 stars
We purchased a bed and a nightstand. The wood quality was astonishing and the craftmanship truly excellent. Vistors to our home have asked "Where did you get that gorgeous bed?" Naturally, we share the website address
Sierra Living customer service is excellent and responsive. The delivery men were totally cooperative and helpful and left only after they made certain we were satisfied. The whole transaction went flawlessly
18 December 2017
Thanks to the craftsmen responsible for my dining room table which was built of only the best materials, design and impeccable quality. The grand and elegant table that my family and friends are gathering around during the holidays provides much comfort. It enhances the décor and adds balance to the dining room. A very special thanks to all responsible (from purchase to delivery) for the very smooth process of getting the table to my home. I am truly satisfied and happy!
6 December 2017
Scott Weyer
Average rating: 5 out of 5 stars
We bought two pieces from Sierra Living Concepts, an armoire and a small cabinet. The beautiful armoire was placed into our master bathroom and we couldn't be happier. The small cabinet was placed in our hallway where an old linen cabinet used to be. The textures of the wood for both pieces are stunning and you can tell a lot of attention to detail went into building them. Sierra Living Concepts kept us informed of every step of the process from building, staining, shipping, and was delivered with white glove delivery. We will treasure these pieces always and absolutely love it!!!
4 December 2017Last modified:4 December 2017
Vince & Sharon Ritacco
Average rating: 5 out of 5 stars
We would like to sincerely thank Sierra Living Concepts for one of the most enjoyable shopping experiences that we have ever had. From our initial contact with Sierra on the phone with employees that worked so hard quoting us a price, no matter how many times we changed to different table designs, to Sierra updating us every step of the process including wonder pictures as our table was created, to Jenny, our contact person at the end making sure all the I’s were dotted and T’s crossed, it was truly the best experience ever. Jenny called us every day working out our scheduling conflicts to make sure everything went smoothly. She was outstanding! We have already recommended this Company to several of our family & neighbors! We don’t give out ratings easily, but hands down….this Company is a 10+! Also, using the White Glove company is definitely the way to go! Very professional! Everything was in place for an outstanding Thanksgiving with our family! From the bottom of our hearts, thank you Sierra! You’re awesome!
30 November 2017
Kasey Amato
Average rating: 5 out of 5 stars
I ordered a round pedestal dining table and 6 crossback chairs to match. I could not be happier with the end result. It’s exactly what I wanted, and what I could not find anywhere else! The quality of the table and chairs is excellent. Very sturdy and beautifully finished. From order date to delivery was 3 months. I was in no hurry, and it was well worth the wait. Sierra Living’s customer service was very helpful throughout the entire process. From choosing product, ordering, sending stain samples, and keeping me updated throughout the process of the table and chairs being made and shipped. I highly recommend them!
7 November 2017
The table I ordered from this website was so worth the wait. It is beautiful!! The company was so nice to work with, communication was the best. They let me know what was going on with phase of the building. Highly recommend
6 November 2017Last modified:5 December 2017
Carl Russell
Average rating: 5 out of 5 stars
Both Nancy and Jenny were absolutely sweet and conscientiously attentive in keeping us updated. The table and chairs are beautiful and exceeded our expectations. The white glove delivery was perfect. The men were delightful.
5 October 2017
Kelly Augustine
Average rating: 5 out of 5 stars
After seeing a Rosewood piece while on vacation I knew exactly what I wanted and Sierra living certainly delivered! We absolutely love the quality and craftsmanship of our dining room table and chairs. Everyone who walks into our home comments on its beauty. I highly recommend that you visit their site.
7 September 2017
Tresje Seeley
Average rating: 5 out of 5 stars
It's a little scary ordering expensive furniture from photos online. Sierra Living Concepts provided excellent customer care, from answering all of my questions pre ordering, providing excellent communication throughout the building process, and finally excellent delivery and follow up care until after delivery. The product is BEAUTIFUL.
6 September 2017
Debbie Stabile
Average rating: 5 out of 5 stars
Well worth the wait. The craftsmanship and quality are what was expected. The wood selected for our coffee table was perfect. Just what we were looking for. Love the contemporary legs, too. Yes, it is made out of the country, but they artists! Customer Service staff were well advised of status along the way. We appreciated the link which provided pictures of the table during construction, as well as the shipping timelines.
17 August 2017
Anne-marie DeFreitas
Average rating: 5 out of 5 stars
Nice SOLID furniture! Am going on my 3rd piece. The women from Sierra Living Concepts sent us step by step photos. Asking if the color was ok; too dark? too light? too much red? They made changes until it was EXACTLY what we wanted. Customer service was excellent!
14 August 2017
Comment from Sierra Living Concepts Inc:
Thanks a lot Anne for sharing these amazing pictures!! We're glad that you loved the craftsmanship of our solid wood products and customer support services. It is a big compliment to our skilled artisans who handcraft these through methods handed down to them for generations.
We appreciate your business and look forward to working with you on more projects soon!
Warm Regards
Sierra Living Concepts
We appreciate your business and look forward to working with you on more projects soon!
Warm Regards
Sierra Living Concepts
Rebecca Walden
Average rating: 5 out of 5 stars
We ordered a dining set and couldn't be happier. It did take longer than the stated shipping ( 14 weeks total ), but worth the wait none the less. Superior craftsmanship and every piece unique.
10 August 2017
Dan Husbands
Average rating: 4 out of 5 stars
Though it took a lot longer for the furniture to arrive than as promised I will say it was well worth the wait ( 5 months). Cory was very alert to my needs as one piece had to be a custom size. I purchased the White Glove Service and have to say it was worth every penny. The furniture is solid wood and very heavy so not having to deal with that was great! When I received the dining table and chairs I found one chair that needed assistance. I contacted the company with my concern and was responded to by Chetan and was assured the chair would be replaced. The new chair is flawless and I could not be happier with my purchase. We like the fact that this furniture has the rustic look that makes it even more unique. You could go to a furniture store close to you and get a very nice dining set but it will look like everyone else's that buy the set. Each one of Sierra's tables will be unique to the specific buyer. I would absolutely recommend Sierra Living Concepts to anyone who is patient referring to the time frame for delivery
28 May 2017Last modified:28 May 2017
Chris Martin
Average rating: 5 out of 5 stars
Sierra Living Concepts was wonderful to work with. They went to great lengths to achieve the colors I desired on my console. It is more beautiful than I expected, and has added such beauty to my lanai.
12 March 2017
Gwendolyn Raymond
Average rating: 5 out of 5 stars
I love my dining set, it is BEAUTIFUL. The craftsmanship is excellent and the quality is worth every penny. I like how the team send me pictures and keep me updated on my item from the beginning to the end. I was able to make changes to my dining set before it was ship. Thanks you to the Sierra Living Concepts team for the beautiful work.
20 January 2017Last modified:20 January 2017
janet andrews
Average rating: 5 out of 5 stars
I originally looked on the website for a large buffet/sideboard and saw one that I liked a lot but not the size I needed. In speaking with someone at Sierra Living directly, I was told I could custom design any size I preferred. They worked with me over many phone calls to decide on just the right dimensions. Because each piece is custom made, it took 3 months from order to delivery. I LOVE the piece. It was great to see the pictures as it was made. I even asked them to restain a darker color and it was done quickly.
19 January 2017
Lora Clark
Average rating: 1 out of 5 stars
Don't waste your time on this company. I've waited months for the cabinet I ordered and still haven't received it. I wish I'd read the other comments before I ordered anything from them. Custom made phooey. Most of it looks like junk.
18 January 2017
Comment from Sierra Living Concepts Inc:
Update as of 02/27/17:
We have refunded customer in Full on Feb 08,2017 and as a token of good will offered customer a choice to retain the item as-is. While the damage to order was unfortunate, Sierra Living Concepts stands by its principal of ensuring that customers are provided best resolution possible in any adverse situation.
Sincerely,
Team at Sierra Living Concepts
Dear Lora,
Please accept my unreserved apology for the inconvenience you have faced due to the delay in delivery of your order.I would request you to please provide order number so that I can review the details and get back to you with feasible resolution.
This indeed is a very unfortunate situation and quite rare for us well.We have been serving our customers with quality furniture from years and have been able to fulfill the projects on time.Even though we put our heart into each product, sometimes such unfortunate things may happen.
I will wait for you to share the order number with us.
Regards,
Chetan Chauhan
We have refunded customer in Full on Feb 08,2017 and as a token of good will offered customer a choice to retain the item as-is. While the damage to order was unfortunate, Sierra Living Concepts stands by its principal of ensuring that customers are provided best resolution possible in any adverse situation.
Sincerely,
Team at Sierra Living Concepts
Dear Lora,
Please accept my unreserved apology for the inconvenience you have faced due to the delay in delivery of your order.I would request you to please provide order number so that I can review the details and get back to you with feasible resolution.
This indeed is a very unfortunate situation and quite rare for us well.We have been serving our customers with quality furniture from years and have been able to fulfill the projects on time.Even though we put our heart into each product, sometimes such unfortunate things may happen.
I will wait for you to share the order number with us.
Regards,
Chetan Chauhan
Jason Alexander
Average rating: 1 out of 5 stars
SUMMARY: These guys are in India. Don't let the local Sales and Support team fool you. All production is in India, and requires a very long shipping process, where your furniture is likely to be heavily damaged.
I ordered a custom table, and dresser and waited for 4 weeks for the construction to be complete. I then waited another 3 weeks for it to arrive. It was then dropped at the front of my house, and I was left to try to get it in and assembled - mind you, this is hard wood and weighed hundreds of pounds. Two hours later, I unwrap things to assemble, and they've been badly damaged. Deep gouges everywhere, different pieces are delaminating and separating... it's an absolute mess. I reach out to them, they promise to make it right. They find a local furniture repair company a week later. A week later, that company comes to review and give Sierra a price to repair. That takes another week. A week after that I hear that the cost was too much, they're just going to make me another one. I then spend night after night exchanging emails. Remember, these guys are in India, so you'll get one sentence responses, and then wait another 24 hours to get any additional follow-up. Rinse, wash, repeat. Now, I'm stuck with a damaged table, supposedly one on the way (that will probably also be damaged in shipping), I'll have to get it in the house myself again, re-assemble... and then find someone/somehow to get rid of the old, defective table.
Bottom line is just spend the money and buy some nice furniture at a name brand, local store. You'll be glad you did.
6 January 2017
Comment from Sierra Living Concepts Inc:
Hello Jason
We are extremely sorry for the inconvenience caused to you. This was indeed very unfortunate and disheartening for us as well. As you know, we had mutually agreed on the most feasible resolution which was sending a brand new replacement item at no extra cost to you, would be delivered soon. We also thank you for your understanding and supporting the Artisans who make these products by hand. We at Sierra Living Concepts stand behind our products and will take care of any exceptions in an order.
Thanks
Sierra living Concepts
We are extremely sorry for the inconvenience caused to you. This was indeed very unfortunate and disheartening for us as well. As you know, we had mutually agreed on the most feasible resolution which was sending a brand new replacement item at no extra cost to you, would be delivered soon. We also thank you for your understanding and supporting the Artisans who make these products by hand. We at Sierra Living Concepts stand behind our products and will take care of any exceptions in an order.
Thanks
Sierra living Concepts
I ordered some of the rosewood dining chairs. Enjoyed getting the pictures during construction. The chairs were completed within the promised time. No problems with shipping or delivery. The chairs are each so unique and beautiful! And, very well made. We are very pleased with our choice to do business with Sierra Living Concepts.
7 December 2016
Erika Eisenring
Average rating: 1 out of 5 stars
Beware! Once you place an order with this California based company all production and decision making is done in India. I ordered a table from their website and was told there was an 8 to 10 week lead time. I finally received the table in JULY. It was beautiful and I was happy with it until I placed a decorative bowl in the center and found out that the finish would flake off at the slightest touch (see photo). At first they offered me $300 to have the table refinished ($1700 table). Nope. Eventually they agreed to remake the table but refused to haul away the defective one. I had to deal with disposing of a 350 lb monster. 3 months later the replacement arrived damaged so I refused delivery, lest I be stuck with disposal again. The customer service rep (in India) wanted to repair the table but I was expected to pay full price for a damaged item. Nope. It's December, I've got no dining room furniture and I'm waiting for a refund. Total bummer. Stay away from this company.
6 December 2016
Bought a custom dining table back in August and was told it was guaranteed delivery before thanksgiving. Still waiting on it and it seems like it won't make it before Christmas either! Not happy!
6 December 2016
jameskthompson
Average rating: 1 out of 5 stars
Ordered dining set costing over 2500, took many months , item not like picture on site, table has cracked leg. Reported to company - no response. Not worth the money.
10 October 2016
chewbacca60
Average rating: 5 out of 5 stars
I am very happy with the Chairs that I received from Sierra Living Concepts, So I ordered a matching Rosewood table! They kept me informed during the construction of the table, They sent pictures of it for my approval before it shipped. Very solid construction. Have had the chairs for about 6 months now, and have not had any problems with them.
6 September 2016
Jim Hiller
Average rating: 5 out of 5 stars
Honestly, I was scared to death when my wife wanted to buy a dining room table on the Internet! I prefer to see the table, touch it , sit at it, etc. After much deliberation, we decided to trust Sierra and move forward. It was exciting to receive the pictures as the process moved along. We could follow along as what started as a bunch of boards became a beautiful piece of craftsmanship. The only downside is that once it was finished, it took another 3 weeks to be shipped to our house. I can tell you the truth, this table was worth the wait. We have a beautiful, hand crafted dining room table. I have never seen a table like this. Sierra was very responsive throughout the entire process and we would certainly work with them again.
5 August 2016
Comment from Sierra Living Concepts Inc:
Dear Jim,
Thank you very much for your words of appreciation.These mean a lot for us and especially for our skilled Artisans who spend countless hours to build the product to the standard and beauty to match the expectations of our valuable customers like you.
I would request you to please share a few images of this furniture in your beautiful home.
Regards,
Sierra Living Concepts
Thank you very much for your words of appreciation.These mean a lot for us and especially for our skilled Artisans who spend countless hours to build the product to the standard and beauty to match the expectations of our valuable customers like you.
I would request you to please share a few images of this furniture in your beautiful home.
Regards,
Sierra Living Concepts
adele shanbar
Average rating: 5 out of 5 stars
The customer service team is fabulous. The delivery men were not strong enough to get the table into our home. By the next morning at 10:00am, they had a professional mover hired to bring the table inside, and it was in within 5 minutes, and put together.
Love the table! Everyone comments on how beautiful the wood is.
5 August 2016
Comment from Sierra Living Concepts Inc:
Dear Adele,
Thank you very much for your words of appreciation.These mean a lot for us and especially for our skilled Artisans who spend countless hours to build the product to the standard and beauty to match the expectations of our valuable customers like you.
I would request you to please share a few images of this furniture in your beautiful home.
Regards,
Sierra Living Concepts
Thank you very much for your words of appreciation.These mean a lot for us and especially for our skilled Artisans who spend countless hours to build the product to the standard and beauty to match the expectations of our valuable customers like you.
I would request you to please share a few images of this furniture in your beautiful home.
Regards,
Sierra Living Concepts
Table and chairs for the new log cabin are beautiful and make the room a focal point. Customer contact maintained thru the purchase to delivery could not have been more white glove!
14 July 2016
I have been searching for a wardrobe to replace a chest of drawers. When I measured the inside of the drawer space it came to about the same size as what this cabinet would be and I was wanting something to fit in a narrower place. I found this online and the company had such great reviews. The staff was all very friendly and helpful especially Nancy. I was hesitant on ordering this cabinet cause I had been to a local furniture and seen one made overseas that I kind of liked, and almost purchased it, the one thing that held me back was an odor that came from inside the cabinet. I couldn't be sure this was something that would go away over time or just linger on forever. I was afraid ordering one online might have the same issues. I was tired of searching and decided on this one from Sierra Home Living. Oh my gosh, it is just gorgeous, the detail along with the rustic finish was like nothing I had seen before. This is a solid piece of furniture, the pictures on the website are so close in color to the actual item, if anything it looks better in person, because there is so much detail in the carving plus it doesn't show the detail on the top of the cabinet. Even one of the delivery guys commented on how beautiful it was and said he had delivered a lot of furniture and never seen anything like this. The wardrobe was well packed when shipped and no damages. The company seems very thorough in all they do. I would not hesitate to buy from them again. Just need to know, it does take about 2 months to get your piece so you can't be in a rush, even if it is already made they still have to ship it from overseas.
27 June 2016
I'd been searching for several years for the perfect dining room table, and found exactly what I was looking for at Sierra Living Concepts. I actually placed my order over the phone with a friendly and capable customer service rep. This in itself, was pretty impressive because it was on a Sunday! It took almost three months, but throughout the process, I was kept informed about progress, along with photos so I could actually see it as it was crafted. The optional white glove delivery service was an absolute must for me...at 9' long and 4' wide, this is one heavy table! The packaging was appropriately protective, so no damage during shipping. This is a gorgeous and unique piece of furniture that truly stands out. The quality of workmanship is exceptional! The only thing I should have done differently, was to order it as one solid piece, i.e. without extensions on the ends. The cabriole legs are so beautiful, they would stand out more if they were placed at the very ends of the entire table, instead of 15" from the end. But that's due to MY miscalculation, no fault of the manufacturer.
14 June 2016
Mike Mcginn
Average rating: 5 out of 5 stars
I love my table and chairs. They update with the production through pictures was great because they had finished my chairs wrong and do not skip a beat to fix the error. The finish is gorgeous. After going out shopping before ordering, I can say the price is great for what you are getting. Anything I looked at in stores that I liked with this very grainy finish was veneer. The tables are solid and the colors are beautiful. My husband was worried at first by the light natural color I wanted but when the sample came he was sold. The pictures make it look a little lighter than it is. It took about 2 months to get it but it was worth the wait.
11 June 2016
mollymouse21
Average rating: 5 out of 5 stars
I have never been more impressed with a company in all of the purchases I've made in my life! This table and chairs were perfectly crafted and are absolutely gorgeous!! The communication from submitting our order to receiving our dining set was superb and so respectful and professional. I'm still in awe at how all of this went......
Sierralivingconcepts.com is where we purchased through, and we will be doing business directly with them a lot more.
Thank you for making a special purchase even more outstanding!
11 May 2016
anna_nicolen
Average rating: 5 out of 5 stars
We LOVE our new dining set. The table was custom made to fit in our small dining area so that the end chairs with arms would easily fit. Gorgeous wood grain and rich beautiful staining make it our favorite piece of furniture ever! I will always use this company for future furniture needs. Excellent price, customer service and keeping us up to date at every juncture of our purchase creation was greatly appreciated and very reassuring. 100% PLUS satisfied!!
11 May 2016
Dwayne Blankenship
Average rating: 5 out of 5 stars
I don't actually have my table and bench yet but I felt I had to comment on the customer service I have received thus far. I am a project manager for a major equipment manufacturer and my job requires me to buy a lot of different types of equipment and much of it from India. I must say in all my years of purchasing I have encountered very few manufacturers offering the level of customer service I have experienced so far. My emailed questions were all answered within one or two days. When emailed that all my questions had been answered and I was ready to purchase I got a call from Cory within the hour. Within a couple days of the purchase I received drawings of my customized bench. I requested to get a drawing of the table and bench together so I could get a sense the overall proportions. This too came within a couple business days. WHO DOES THIS?? They also give you a link to a website where you can track your order while being manufactured!!!!
I guess the true test will be the quality of the workmanship. I'll update when I get my delivery.
25 April 2016
We ordered 2 custom pieces to be built. One was a square table and the other was a standing buffet cabinet. The staff here in the states that I spoke to via phone and online were always helpful and took the time to understand exactly what we were looking for. What I liked is that they sent email links so that we could follow the progress of our furniture being built and also see pictures. We did run into one snag with this though. Out table was finished and looked fantastic but we weren't hearing anything regarding the buffet. When I inquired about it, the builders in India responded that the buffet had been finished and that it looked perfect, but when they sent some pictures of it we saw that they had used the wrong wood and stain color. When I brought it to their attention, they immediately responded and and remade the buffet. We just got the furniture a few weeks ago and we love it! If I could, I would shake the hands of all the people who took the time and care to build us these pieces. Unbelievable craftsmanship, just stunning.
13 April 2016
parkermaddux
Average rating: 5 out of 5 stars
We ordered a table that arrived with a couple of serious cracks, likely due to humidity changes and inadequate gluing in the factory. We complained, and got a completely new table without cost, this time with dovetail joints properly glued. Both tables were splendid in details, workmanship and appearance, apart from the cracks. Service was outstanding. The second table had a minor gouge in the top when it arrived, but I managed to fill it in -- my only recommendation is that the shipper provide more protection for the surfaces of the furniture on shipping. Overall, we are very pleased.
14 March 2016
Victoria McFadden
Average rating: 5 out of 5 stars
I ordered an armoire for my husband, and we are totally pleased: My husband is totally delighted and often says it is his favorite piece of furniture. It truly is gorgeous! I did ask for a couple of custom touches -- drawers in place of two of the shelves. It does take a while for pieces to be built, but Sierra is good at staying in touch, sending photos, and answering any questions. We will most probably order from them when we get around to the dining room. The only issue I had was the delivery company leaving this massive crate in the driveway. I think it would be in Sierra's best interest to hire delivery companies who will bring the piece(s) inside to the appropriate room. Overall GREAT experience and we are very, very pleased.
12 March 2016
professorflick
Average rating: 5 out of 5 stars
On first seeing the prices on Sierra furniture, we thought them high. But on receiving the furniture, we realized that the quality of the wood and the craftsmanship made the prices comparatively low. We have bought twice from Sierra. The second time we were well aware of how excellent Sierra's products are, and we were not disappointed in any way when they arrived. Currently we are preparing to purchase yet another Sierra piece, a livingroom table, on our return home in a couple of weeks. All our Sierra furniture is aesthetically beautiful and built to last well beyond a lifetime. Personnel are always prompt to respond and very polite and helpful. Expect to wait at least two months before delivery, but the wait is more than worth it!
12 March 2016
I chose a rustic square dining table that I customized in medium espresso and a matte black skirting and had whole table finished in a matte poly. Upon arrival it exceeded my expectations. This is a high quality piece of heavy furniture. I paired my table with metal chairs. The plan was to buy a table I could have forever and there is no doubt it will last beyond.
12 March 2016
Sierra Living Concepts met every expectation of our purchase of dining room furniture. From the moment the order was placed until delivery, we received updates on production, shipment and delivery. The quality of the handmade Rosewood table and chairs is exceptional and definitely worth the wait. I would and will continue to highly recommended Sierra Living Concepts to others. The dining room table and chairs are awesome and very reasonably priced compared to other solid furniture we considered. The customer service team went over the top to satisfy our needs. Although we experienced a damaged item during shipment, Sierra Concepts was very responsive in resolving the matter and taking quick measures to provide us with a replacement. If you a truly looking for a quality product that has impeccable customer support, look no further. Sierra Living Concepts is the place to go.
19 October 2015
We ordered our cabinet from Sierra Living Concepts and it was more than we would have expected. They were great about answering any concerns that we had and keeping us updated on progress. The cabinet arrived all the way from India in the condition that they shipped it in, perfect. We have commented that to find a solid hardwood handcrafted peice of furniture with this quality at this price and deliver right to your door is hard to believe in this day and age...Thank you again, will order more things from this company as time goes on for sure.
19 September 2015
I bought my table from seirralivingconcepts.com. It was the first time I had ever bought a table online sight unseen except in pictures. I took a chance since the tables looked so well made and that they were solid wood. My table traveled from India to NY and it is beautiful, well made, solid wood and it came all that way in perfect condition! I couldn't be more pleased if I went and picked it out in person! If anyone is on the fence avout ordering a table from this company, please do not hesitate, you will be very satisfied.
Thank you again Sierra Living Concepts for a beautiful table!
31 August 2015
terribennett92
Average rating: 5 out of 5 stars
This is a beautiful table, the quality and craftsmanship is exceptional! When the table was being crafted they sent pictures in different stages and answered any questions I had. All companies should be so customer friendly and Sierra Living truly wants to make the perfect product for you .
As I mentioned the quality is exceptional, solid wood and perfectly crafted. Love it!
Terri B
20 August 2015
Terry Hall
Average rating: 5 out of 5 stars
AWESOME Customer Service !! Best Value for high end products.
We were really concerned to order from Sierra Living as the reviews were challenging. From what we have seen, they took the feedback and fixed their process. It has been an unbelievable experience with great communication. I would ignore the older posts on here and keep in mind that companies DO change and evolve.
We had a chair that the rung was cracked slightly and they replaced the chair !
Yes, it is all being done by hand and it is coming in a container via boat. So keep in mind it will take a couple months - but we knew that. You are ordering a very unique piece of furniture with great value. We love it !
The most important part is the continuous communication on their site.
10 June 2015
We originally reached out to Sierra Living Concepts after seeing a beautiful coffee table for sale on the Houzz.com website. After ordering the solid indian rosewood mission coffee table, we were so pleased with the quality and beauty that we contracted Sierra Living Concepts to create a matching media bench, two custom shelving units, and a custom desk. Their Customer Service and design teams worked with us patiently to customize the pieces of furniture to our exact specifications. The quality and craftsmanship is second to none...our desk (which we originally modeled off of one of their buffets) is the most beautiful color of espresso indian rosewood and the attention to detail is apparent from every angle. There was a problem with the media center and after a very quick turnaround, Sierra Living Concepts agreed to correct the situation by expediting us a brand new piece. Their Customer Service is friendly, honest, and an absolute pleasure to work with. We've bought 5 pieces from them already and I know I'll continue to be a repeat customer.
11 May 2015
I ordered the Oklahoma farmhouse tv console and it arrived in excellent condition and the quality exceeded my expectations. It took awhile (10 -12 weeks) for it to arrive but the website was very clear that it takes some time to build and ship . In the end, I received a real solid wood product for half the price of any major furniture store. Entirely worth the wait!
6 April 2015
I bought a rustic chest made from india rosewood...its just beautiful! The colors are just want I picked out and the wood grain is awesome! Great quality for the price! I would do business with Sierra Living Concepts again.
27 March 2015Last modified:3 April 2015
bobbybananas
Average rating: 5 out of 5 stars
Starting from the internet product layout, live, polite and very helpful customer service, pricing, eta, on time delivery, and assembly of the product. And most importantly the quality of the merchandise which is out of this world. You can tell that it really is handcrafted. Who does that anymore??? And I meaan that in a great way! I will definitely recommend this company to my family and friends. Thank you Sierra Living Concepts.
Sincerely, Diane Nickel, Queens, N.Y.
2 March 2015
Meghan Romito
Average rating: 4 out of 5 stars
I ordered a trunk from them and had a very positive experience. The trunk is well made and what I expected. I'm a picky person and was pleased. It arrived well packaged. It was also nice how they sent me pictures during the construction of the trunk so that I could see its progress. Only reason I didn't give them five stars is because the trunk took a long time to arrive. This is because it is made in India and had to pass through custom/ be shipped a long distance. If you want custom built furniture they're good, but if you want it in a hurry go elsewhere.
27 February 2015
joanlanning
Average rating: 5 out of 5 stars
I don't think that I have ever been more impressed with customer service in my entire life, and that is quite a statement because I am very picky! From the moment that we ordered our console, Sierra Living Concepts kept in touch with us, even showing us the various stages of the construction. When the console arrived, we were so impressed with the quality of the wood and the construction. Our console is absolutely beautiful, and we would look to Sierra Living Concepts for any new purchase we were considering..
27 February 2015
lisehamilton
Average rating: 5 out of 5 stars
The table is STUNNING. I found while on Houzz, which I'm on practically every day, because I'm remodeling my entire home, a photo of a square dining pedestal table. I searched pretty extensively for a company that could make one and finally found Sierra Living, who makes custom tables from Rosewood, which enables varied stains from natural, thereby allowing for the contrasts of light and dark woods, to darker stains, which provide for layered richness. From first contacting them to the delivery of the table itself, it's superior packing and the ease of design to assemble the table, every aspect of working with Sierra Living was stellar and the table is beautiful -- stunning. It is exactly what I wanted -- and even more beautiful than I imagined. I also ordered two chairs to match a set of six dining chairs in Natural Rosewood that I had from a previous smaller dining table that I'm now using as a desk. The chairs blend with my other chairs, but the craftsmanship on the new chairs made by Sierra Living is far superior to the chairs I had, which are very nice.
4 February 2015
Janis Ferraro
Average rating: 5 out of 5 stars
We ordered a dining room table and 10 chairs and received them the week before Christmas. The craftsmanship was beyond compare. Every piece was beautifully handmade. They communicated with us throughout the whole construction process. AWESOME!!!
30 December 2014
We ordered a custom coffee table from Sierra and it is absolutley beautiful. They sebt pictures all during all stages of the manufacture of the table so we got an inside look from the table beginning to end. Also the communication was wonderful! Any questions I had were always answered in a polite timely manner. I would most definitely buy from them again!
17 December 2014Last modified:18 December 2014
I ordered a custom made dining room table, benches, and dining room chairs from Sierra Living Concepts and am very, very pleased with the product. The sales person, Joan, was wonderful. She followed up with me whenever I had questions and worked with me on the custom order. I received samples of the wood with the various stains and finishes, which made it very easy to pick out what worked best for me.
I loved the fact that I could see the table, benches, and chairs via the website while they were being made. The online status was very helpful. It managed my expectations on when the product would be delivered and where it was at any given time.
I paid extra for the white glove shipping, and it was definitely worth it. The shipping company worked with me to make sure that they delivered it when I would be home and called me ahead of time, as promised. The delivery men were very polite and thorough.
I would recommend ordering through Sierra Living Concepts to anyone and would not hesitate to order additional furniture from them.
14 December 2014
moonbeamnbosco
Average rating: 5 out of 5 stars
The 2 tables I ordered from Sierra Living Concepts were perfect in every way. It was especially helpful to be able to see photos of each step as the tables were created. This company's customer service is phenomenal. They kept me informed and promptly answered each email. I highly recommend this company and will order from them again. This online transaction was smooth and flawless. Totally satisfied customer.
8 December 2014
I have now ordered 3 times from Sierra. I think the process of customizing was great - especially since we had specific size requirements for our space. The workmanship is excellent. The rosewood is beautiful and hard to find anywhere else. The pricing is on par with etsy and pottery barn. I will keep going back. As long as you are okay with 10 weeks shipping (which they clearly warn you about), this place is great. Also, buying furniture online, site unseen, may not be for everyone. For me, the work has been spot on all three orders, so I have come to trust them.
21 October 2014
danielsmart
Average rating: 5 out of 5 stars
I do not do reviews but our experience with Sierra Living Concepts was so good I had to let people know. We ordered a dining table. All our questions prior to order were answered including product specifications and delivery. We received reports regarding work in progress status including pictures. It took time to fabricate ship and deliver but we were told that in advance so there was no expectancy gap--no disappointment. Delivery was a breeze including set up arranged by Sierra Living. Quality is great: craftsmanship as well as finish. We are very happy.
25 August 2014
Comment from Sierra Living Concepts Inc:
Daniel,
Thank you for the kind review! We appreciate your time and your business and hope to work with you again in the future.
Thank you for the kind review! We appreciate your time and your business and hope to work with you again in the future.
nataliestice
Average rating: 5 out of 5 stars
I just received my gorgeous Indian rosewood 9-piece dining set after nearly 3 long months of waiting! Its everything I dreamed it to be and true to the progress pictures they sent! Absolutely beautiful craftsmanship! I actually made two separate orders one month apart due to finances, but they were able to ship everything together. I had been looking for a QUALITY square 2x2x2x2 dining room table for a while, but it was very hard to find anything but counter-height. This set is something we plan to hand down the generations, as its built to last! Very happy with the purchase and quality and plan to order more from their company in the future!
10 August 2014
Ordered a large (ten seater) table and matching chairs from Indian Rosewood, sight unseen except via the website, took a chance and it worked out very well. To order something this large and complex, with it being handmade, was a risk to me. I took a chance and asked them to do it, and they did, shipping it half way around the world to meet a deadline, which they beat by one day.....
9 August 2014
We recently received a beautiful dining room set from Sierra Living Concepts. All along the way, the company sent pictures and communicated with us to be sure we were happy with the progress. We also had phone numbers that led to actual humans rather than recordings! The company was very up front about the length of time it would take to receive our furniture so there were no surprises. Delivery, etc., was impeccable. We will order again. Their furniture is simply gorgeous.
24 July 2014
Kathy Corbett
Average rating: 5 out of 5 stars
I purchased a counter height table and chairs from Sierra Living. I had been looking for a specific size table for my small home made from Indian rosewood. After many web searches I found Sierra. What service and attention!! The craftsmanship is like nothing I have seen before! My table was made specifically for me after ordering - pictures were sent after each step. Sierra had indicated on the web page that the set would be delivered in 8-10 wks and they were true to their word. Companies like Sierra and like the craftsmen they contract with are few and far between these days! A blessing to work with!
22 July 2014
My table arrived in eight weeks as agreed at the outset. It was packed up extremely well. It was exactly as described and the color was as I expected. I was kept informed from order to delivery with email and photographs. The delivery went smoothly. I would order from this company again.
22 July 2014
jewelpisces70
Average rating: 4 out of 5 stars
Best customer service ever......Great communication........Wonderful people who care to do the best possible work.....Very rustic furniture....Solid nice rosewood i had a custom trunk made and they worked very hard with me to make me happy
23 June 2014Last modified:26 June 2014
missaellis72
Average rating: 5 out of 5 stars
I ordered a chair from Sierra living. I needed one to match a set and they were great about sending me stain matches and discussing dimensions with me. I was informed of the progress of the chair during construction through pictures. I was also informed through the shipping process. The chair was delivered without a scratch and was well protected for shipment. The chair matches as close as it could be to my set and I'm very pleased! I would work with Sierra Living again to purchase quality wood furniture.
30 May 2014
We ordered a custom coffee table from Sierra Living Concepts and everything went perfectly! The sales person Joan helped me through the initial ordering process and the customer service agent Priyanka was in touch with us regularly during the construction process. All the details we discussed were addressed promptly. Communication was excellent. Priyanka replied to each of my emails the very next day. Our table was delivered on time as promised. We paid additional money for the white glove service. Joan in Sales clearly explained early on that the standard delivery service is strictly curbside, however for a fee we could (and should) get the white glove which includes bringing the item inside and setting up. The coordination was great - our table was delivered while our white glove service was waiting at our home to do their job. This is not an unusual practice as we had ordered a sofa from a store in Texas and it was also curbside delivery. We are loving our table and would absolutely order again from Sierra!
29 May 2014
I've ordered a total of four pieces of furniture from Sierra Living, and I am completely satisfied and thrilled with each one of them. In every case, the piece of furniture arrived so well-packed that it could have been dropped from a tall building! When it was unwrapped, it was perfect, just as described. We've had our large chest for over a year and it continues to give us beauty and function.
25 May 2014Last modified:14 April 2015
I purchased Indian Rosewood chests which are heirloom quality and I am very happy with them and am definitely thinking of purchasing more furniture from them.
23 May 2014
rgriffin2009
Average rating: 4 out of 5 stars
I purchased a large dining room table and it arrived exactly as described! The table is beautiful. The delivery was delayed but it was no fault of SLC, the table arrived in New Jersey 1 day before Super Storm Sandy, SLC customer service kept me regularly updated and informed regarding the delay and eventual delivery. I am very happy with my table and get frequent compliments. I noticed about a year after I'd had my table that on the top where the wood planks were pieced together two planks were separating. I took pictures and contacted customer service, they put me in contact with the correct person to email my pictures to and I received a call very shortly after sending the pictures. I was told that due to humidity and other factors this could be a possibility and that they would find a reputable furniture refinisher to fix my table at no inconvenience or cost to me. It took a while to hear back from them but they contacted me and told me that they could not find a refinisher in my area and they are making me a new table, again at no cost to me! Prior to the issue, I was and am very pleased with look and the quality of my table, I am extremely pleased with the customer service I have received from this company, I believe they truly stand behind their products. I only gave a 4 star rating at this time, because I am waiting to see my new replacement table. Thank you Sierra Living Concepts!
30 April 2014
tianalondoff
Average rating: 1 out of 5 stars
I ordered a dining room set from them June 2013. They told me it was going to be made in South Carolina and was to be delivered late August 2013. They sent me a pic in late August of the "custom paint job" and it looked like a second grader painted it. Not to mention the colors were so off it did not look like what I ordered at all. It was then I found out they make all their furniture in India! I had to wait to write this review because it is now April 2014 and I'm just receiving my last set of chairs. They are off the charts unreliable. I would NEVER recommend this company to anyone who wants quality and service for your nice furniture. When speaking to the makers in India, they work while you sleep so it takes days/weeks to get things answered. Beware
29 April 2014Last modified:30 April 2014
The table we received/ordered was in excellent condition when it arrived. It is absolutely beautiful! We really appreciated being able to track it 's progression as it was being made. The delivery process went smoothly as well. I would recommend this company to anyone!
23 April 2014
mariannemason
Average rating: 5 out of 5 stars
I purchased a large round dining room table from Sierra Living Concepts. The price was amazing for a solid wood, well crafted table. It was shipped free of charge and was very easy to assemble. It is a beautiful addition to our open concept living/dining/kitchen area and perfectly coordinates with our decor. We have gotten oohs and aahs from everyone who has seen it. I was a little concerned about purchasing such a large and important piece online but the company sent me good sized wood/stain samples to help in the selection process. The help desk was very responsive to all my questions. Overall, this is a very nice company to deal with offering great quality products.
28 March 2014
Excellent craftsmanship!!! Great website!!! Easy to deal with!!! The only thing that kept them from getting 5 stars was the original estimate stating 8-10 weeks for completion, when it took approximately 15 weeks.
28 March 2014
I purchased a dining room set from Sierra Living Concepts online...and as you can imagine, I was nervous having never seen the product in person. I was impressed with email updates which had pictures of my actual piece, so that I could see the progress and see what my set was looking like. Once I received the piece I was absolutely in awe. It is beautiful! I couldn't be more satisfied with my beautiful dining room set. I would recommend this company to anyone. The craftsmanship is great and even the assembly that was required on my behalf was very easy. Kudos to a company that takes pride in their work.
24 March 2014
summitohio
Average rating: 5 out of 5 stars
I am very pleased with the craftsmanship and overall appearance of my 'distressed' cabinet I ordered from Sierra for the kitchen-dining area. It is exactly what I wanted and it will be a piece of furniture that can be passed down for years to come.
24 March 2014Last modified:24 March 2014
I ordered four Dallas Ranch Indian rosewood school back dining chairs from Sierra Living Concepts. I placed the order on December 27th and they arrived March 13th - a little over the 8-10 week timeframe that I was given upon placement of my order. I was able to track my order using the Customer Portal link, and received updates and photos. The manufacturing and overseas shipping processes happened in a timely manner, however the delay seemed to occur once they reached US customs in NY. However, they were worth the wait. They are solid, heavy construction - very good quality. The color variations of the Indian rosewood are absolutely beautiful. They are stunning pieces of handmade furniture, and I'm always getting compliments on them. For the price, the quality can't be beat. I couldn't be happier. If you're able to be patient with the shipping process, I would recommend Sierra Living Concepts to anyone.
20 March 2014
timorourke
Average rating: 5 out of 5 stars
We ordered 8 seater square dining table, we are unsure what color to pick so Sierra Living sent us some sample color to pick with a prepaid return box, so we selected the color and we returned the sample, we called Sierra Living we spoked to real person, we told her the color we wanted. It took us 8 weeks like they promised to shipped and it came on time.
The tables and chairs are looking very nice and the quality of the wood looking great.
We are very happy with our dining table and we can recommend Sierra Living with no problem at all.
15 March 2014Last modified:16 March 2014
I ordered the Primative wood storage trunk coffee table. It took three months to receive it from the date of I purchased it but I was able to view it being built from a website dedicated to my piece so I could enjoy the process. I received my truck last week (packaged well for protection) and it is the most beautiful piece of wood furniture I own. Looking forward to purchasing more pieces in the future.
15 March 2014
Very detailed specific instructions when ordering. Timely updates during production process. Great to see actual picture of product prior to shipping. Exceptional quality!
12 March 2014
Ordered two end tables from Sierra Living Concepts. It took about 8 weeks before I received them but well worth the wait. Packaged extremely well no damage in transit very reasonable for solid wood with hand rubbed finish....
12 March 2014
We were searching for a unique, larger coffee table and nothing seemed to work. So, I googled unique coffee tables/reclaimed wood and came across Sierra Living Concepts. We were able to customize the size of our table, the color of the finish and other aspects. Throughout the process I received images of my table in different states of construction. It was fun and remarkable. The table is now a conversation piece every time someone visits. Loved working with Sierra Living's customer service reps and actually caught the table on sale.
1 October 2013Last modified:2 October 2013
Attractive piece, quality finish, great customer service and attention to special orders. Will use this company again and again on my next projects.
30 September 2013Last modified:2 October 2013
Linda Turnipseed
Average rating: 1 out of 5 stars
If you are looking for high quality furniture, look somewhere else. They may be good at 'rustic' but don't expect well-made furniture from this company. We ordered a dining table and six chairs; they are beautiful from afar, but close-up the workmanship is poor. We are returning our furniture.
10 September 2013
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