Falling Waters Landscape
Full Service Landscape Design, Build Services, Design Services, Maintenance Services for Local Clients
Cardiff By The Sea, Carlsbad, Del Mar, Del Mar Heights San Diego, Encinitas, Fairbanks Ranch, La Costa, La Jolla, Ranch Santa Fe, Rancho Santa Fe, San Diego, Solana Beach, Oceanside
Licensed Contractor in the state of California #915424 Our office holds multiple other industry specific certifications Please visit our website for awards and publications. www.fallingwaterslandscape.com
We turned down the project initially, and despite my better judgement we began the design process.
We were emailed a photo of a basic landscape and told “That is what we want.” Fair enough, but we aren’t hired to outright copy another person’s work. So, we encouraged the client to go through the design process. That was my first mistake and the first red flag.
After showing them the – requested - design, I let them know it would be substantially more expensive. They insisted on a multiple changes, but never reduced the scope of work or the high-end materials. 2nd red flag.
At our final design meeting I was told… “by the way, your $XXXXX more than the next guy”. They were more than within their rights to get another bid for the work, and I expressed that if they could get the same thing done for less, then they should hire that other company. I knew that our proposal was extremely fair and realistic for the scope of work but offered a nominal discount to keep the project going and keep good will. This was the 3rd red flag.
After giving it thought over the weekend, I made the decision that due to the Red Flags present, this project was no longer a good fit. I worried that despite our best efforts we would disappoint, and the experience would be sour. I didn't waste time and expressed that respectfully via email, then followed it up the next day with a phone call. The phone conversation didn’t go very well, and I was told I would be getting bad online reviews. Unfortunate.
And that, my fellow Designers, Builders & members of the Houzz community is a cautionary tale of ignoring your instincts. I believe our other reviews accurately depict the normal design/build experience with FWL.