Parkwood Master Builder
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About Us
Improving the way people live. That is our mission.
For over 30 years, the Parkwood Group of Companies has actively chosen to be a mid size builder placing emphasis on customer service and high quality workmanship. We take the time to get to know each of our homeowner’s needs so that we can deliver the personal touch to transform each of our houses into Dream Homes.
Personal attention is at the ethos of what we do. That is the Parkwood Difference.
Services Provided
New Home Construction, Infill Building
Areas Served
Edmonton, St Albert
Awards
CHBA Edmonton Awards of Excellence CHBA Alberta Awards of Excellence
Category
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53 Projects
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Business Details
Business Name
Parkwood Master Builder
Phone Number
+1 780-436-8118
Address
#129, 625 Parsons Road
Edmonton, Alberta T6X 1B3
Canada
Followers
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Credentials
7 Houzz Awards
3 Houzz Badges
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Write a Review
21 Reviews for Parkwood Master Builder
Newest first
I am extremely satisfied with the work of Parkwood Master Builder. I recently purchased a quick-possession lakefront home with a walkout basement in Saxony-Glen in April 2022, and the construction was top-notch. Any minor issues that arose after purchase, such as a tripped breaker or siding problem, were promptly and effectively resolved. While I did have to follow up a few times to ensure completion, the overall service and quality of the home were superb. I strongly recommend Parkwood Master Builder to anyone in the market for a new home.
The sales representative, Jill Toshach, was incredibly professional and a pleasure to work with throughout the entire process. She went above and beyond to provide assistance, even helping me with receiving home appliances while I was away at work.
15 January 2023
Comment from Parkwood Master Builder:
Hi Igor, thank you so much for taking the time to write such a thoughtful review! We are so glad to hear that Jill and our Parkwood team took great care of you throughout the buying process for your quick possession home. We are grateful for your support as it makes it possible for us to keep improving the way people live in the Edmonton region. We wish you all the best in your Parkwood home!
Anthony Ou
Average rating: 1 out of 5 stars
Expect dealing with issues to be your new part time job.
Everything will leak. I've had the basement leak twice. One of causes was a crack in the basement.
A lot of mold growing around the garage door. A sink I rarely used cracked. Random missing insulation.
Unresponsive and unhelpful warranty people.
Just don't buy from this company
25 March 2022
Comment from Parkwood Master Builder:
Hi Anthony, we understand that our operations manager has reached out to you about your concerns but has not yet heard back. Once she is able to connect with you, we will be able to discuss your items with you directly.
HU-492971989
Average rating: 1 out of 5 stars
So Disappointed
I don't know where to start from, during our first year we notice the roof shingles after the rain, starting to wear off quite a bit. When we tried to reach Parkwood, their personnel told us to make a list for the year-end. Unless it going to be a major issue we do not deal with it right away. Now when we mention this during year-end to their warranty coordinator he replies "that any notable damage will not be warrantied after possession, as it is considered homeowner wear and tear." He is telling us that we suppose to notice it during our walkthrough or before possession. So during possession time or walk through how many people checked their roof. I wonder if someone got the roof walkthrough done during possession time. There warranty coordinator(Parkwood Master builder) blamed us for not telling them or noticing that problem during walk-through and before possession time. How convenient it is to just put all the blame on the homeowners.
Another issue we have is the floor making a squeaking noise when you walk on it. So they send the trade person, he came with Jim (Parkwood associate) and try to fix it. When he left the place the floor was still making noise even more than before. We had nails coming out from walls so they send a painter, he came to fix the walls where the nails are coming out, they filled with puddy and never came back to finish the paint job.
I mean there are so many problems and when you try to reach the warranty coordinator, he always comes up with excuses and now he told us to put a claim through home warranty personnel. How it is fair?
17 December 2021
HU-975313927
Average rating: 1 out of 5 stars
Really disappointed, we bought a brand new house from parkwood, now not even one year later we have plumbing issues. Once you flush a toilet, it sounds like rocks going down the pipe and it is really noise.
Complaint so many times to the warranty department and nobody wants to fix that issue. They just keep telling us that is NORMAL. This is not my first house or apartment, never heard anything like that. Once they sell you that house, right away they forget all about that warranty and issues you have and don't wanna fix it.
STAY AWAY FROM PARKWOOD MUSTER BUILDER ONE OF THE WORST HOME BUILDERS I EVER MET
Parkwood Master Builder Inc. Ok first of all, i never said you guys didn't try to fix it. Second, maybe you should come out to our place and tell me, when flushing that toilet that sound is normal( a bang sound or rocks going down the pipes or it seems like some pipes are loose in the walls). Tell me do you have a sound like that when you're flushing your toilet at your home? except a water soud of course.
Ya we had a service guy out here at our place and guess what? He told us that's all he can do about that sound, to investigate more he would have to open more walls to see where the pipes are lose but he wouldn't. Obviously it is a big fix because something is really wrong and to fix that it would coste a lot of money and nobody wants to that
8 October 2021
Comment from Parkwood Master Builder:
Hi Waldemar, we have reviewed our warranty records on your home, and have found that we have responded to and addressed every concern you've brought forward to our warranty department in a timely manner. Our records show that we have attended your home three times and have inspected the issue you're referring to as well. Plumbers visited your home on July 30th and then again on August 30th, with one of those visits including a visual inspection by cutting a hole in the pantry wall to view the drain line. Our warranty technician then attended your home on September 14th and conducted a flush test during his inspection. Upon all three visits and inspections, we concluded that the plumbing in your home is operating and sounding as it should. If circumstances have changed since our last visit, we would be happy to send someone out to inspect your plumbing, but if they remain the same, then we see no further action that could be taken. Should you still feel like you need to address this matter further, you are welcome to contact the Alberta New Home Warranty Program for an independent assessment.
HU-356208810
Average rating: 5 out of 5 stars
Parkwood Master Builders and the entire team (LIONEL HERTLEIN) are amazing! If you want the best quality and high touch personal care every step of the way, Parkwood Master Builders should be your #1 choice for custom home building or major renovation projects. The depth of knowledge and experience, especially around custom, green building, and net zero. I highly recommend you reach out to them!
4 June 2021
Comment from Parkwood Master Builder:
Hi there, thank you so much for the very kind review!
RF RF
Average rating: 1 out of 5 stars
In building my home with Parkwood I thought I was building with a company that had the know how and expertise to build my home on time and with no issues.
Let’s start with buying my home. This started in June 2013. I was promised that my house would be ready 9 months from that time...so you would think March 2014? They didn’t start my home until March of 2014. In fact they dug the basement in the middle of winter. I took possession in November 2014. The house wasn’t even ready when I moved in…
Cabinets were missing, several mistakes on the ceiling, a few fixtures missing, etc. Well I gave them the benefit of the doubt. When I went through the possession they rushed me through and several items were not identified and they simply said they wouldn’t fix it after the fact.
In subsequent reviews you will read about their warranty department. It is all true. They stand behind nothing they build. They actually wait you out that first year so that it passes over that time period and they don’t have to fix it. To avoid them from doing this to me, I got Alberta Home Warranty involved. They were then compelled to fix it.
21 September 2020
Comment from Parkwood Master Builder:
Hi RF, we appreciate your feedback and are sorry to hear about your negative experience with Parkwood in 2014. We have heard your concerns and continue to work with you directly to review your situation.
Michael Lam
Average rating: 5 out of 5 stars
We were hesitant to take the plunge with Parkwood. Our last home was custom built and we were worried that going with a Master builder would mean less choice and restrictions on making our home a reality. We were wrong.
Every step, from drafting floor plans to making interior selection, was supported with clear communication and sound advice. They were able to accommodate elements we wanted in our home and often offered perspectives we didn't even consider. It started with Lionel, our sales rep, continued with Dustin, the interior designer, and was followed through with Rob, the site supervisor. They were highly professional and skilled in their roles. Inquiries were promptly followed up and I appreciated that they would admit when they didn't know the answer to a question and would promptly follow up to confirm the information. They were also clear in communicating timelines and constraints,with respect to possession date, rough grading, and concrete completion, and never promised something that could not be delivered. Not everything was completed when we moved in, but we knew what to expect from the start.
Two processes that were extremely positive were the Change Orders and Design Centre. I really appreciated that all changes, proposed and accepted, were documented and signed off on by both parties. If you accepted the upfront pricing for changes, upgrades and additions then you signed off and it is documented. Even changes that did not have a cost were tracked to ensure nothing is missed and there is no miscommunication. Getting everything in writing protects both parties and makes it easy for us to track our changes. Making the majority of our interior selections in one place really helped to pull everything together without setting up individual appointments around the city.
If you are looking at a new home, I wholeheartedly recommend Parkwood. I'm not endorsing that they are perfect, but if you are looking for a quality builder that is trustworthy and can help you with every step of the journey, give Parkwood a visit and see how they fit with your vision.
30 April 2020
Comment from Parkwood Master Builder:
Thank you so much for this very kind review, Michael! We're so thrilled that you had such a positive experience with Parkwood and that Lionel, Dustin and Rob took such good care in bringing your vision to life! We wish you the very best in your new home. :)
cygnusx555 Gould
Average rating: 1 out of 5 stars
New Home Builder
Builders review in Edmonton
27 days ago
Very unhappy with this builder they forced us into a unfinished dirty home. The builder now gets 1 year to finish it properly and they abuse this. Essential after you get possession it is difficult to get things fixed as they only communicate to you by they warranty email. The builder misinformed about sq feet of the home and had to get lawyer involved to get barely anything back. Upon possession there are walls and baseboards in various stages of painting. The windows casing have glue and green tape throughout home.There are 7 windows with scratches and 2 glass inserts for stairwell with scratches. The stained maple raining has paint drips and poor paint cutting all over it. There was black tar in our carpet and a flooded basement carpet landing which the supervisor said was " unfortunate" and i had to clean on possession day for 2 hours. 5 cracked tiles and toilets that dont flush properly. Glass den doors that have 1 inch gap and dont close. They also installes 3/4 quartz in bathrooms instead of 1 1/4 quartz. The backplash is the wrong dye lot which is brown when we picked grey. Ive spent hours cleaning up after there trades and still waiting for them to fix the paint issues and had there painter in for 2.5 days.
Still waiting for final grade and a driveway after 2 months then told its up to another 6 month wait. there is no more frost of the ground and weather been very warm.
very unhappy
6 June 2019
Kristina Dover
Average rating: 4 out of 5 stars
We moved into our new Parkwood home in St. Albert, this past January (2019). Overall, we have had a great experience with Parkwood Homes, and would recommend this company to others. In particular, Lionel Hertlein, has been fantastic to deal with. We can certainly understand how he has been nominated for Rookie Sales Person of the Year. He is knowledgeable, helpful, and works hard to address any of our questions or concerns. Congrats Lionel! Plus, we wanted to extend a special mention to our awesome design consultant Dustin! Finally, we are extremely appreciative for the wonderful support that Sherri (sales manager) and her team provides us, on an ongoing basis!
3 March 2019
Comment from Parkwood Master Builder:
Thank you so much Kristina for your wonderful review! We are so happy to hear of your fantastic experience with Lionel and the team! Congratulations on your brand new Parkwood home and we wish you many wonderful years!
Specialized Stair and Rail
Average rating: 5 out of 5 stars
We love building stairs for Parkwood Master Builders. We just wrapped up a stunning staircase for their Parkwood Full House Lottery Home. Working with Parkwood means working with a team that is dedicated to bringing style to life and being innovative with home design.
27 February 2019
Comment from Parkwood Master Builder:
Thank you so much to the Specialized Stair and Rail Team! We are thrilled with your workmanship and customization on this project and look forward to many more projects together! Thanks again!
HU-209065581
Average rating: 5 out of 5 stars
Building with parkwood has been a great experience so far. I have to note we are still in the process though but very close to possession.
From the very beginning, our interaction with the area manager: Lionel Hertlein has been nothing but wonderful. He has always been very thoughtful and helpful providing all the input he could. He always goes above and beyond and has always been our reference point of communication and has always been transparent.
Parkwood definitely takes pride in being very professional and honest. They make sure you get what you ACTUALLY want and nothing less. We have had a couple of walkthroughs already and it’s been amazing.
To add to this, every other memeber of the crew has been incredibly helpful. Another special mention: Dustin McDonald, interior design. He has been of great help and support and also went above and beyond to make sure we fall in love with our new home.
Overall, a great experience so far. Will update this once we actually take possession of the house!
19 February 2019
Comment from Parkwood Master Builder:
Thank you so much for your amazing feedback! We are thrilled to hear of your wonderful experience throughout the build with Lionel, and during your design selections with Dustin! We are so excited for you to take possession of your new Parkwood home! Thanks again for giving us the opportunity to build it for you!
Rob Kroetsch
Average rating: 1 out of 5 stars
The home itself is fine although my staircase going downstairs is wobbly. In the process of getting this sorted out. Their warranty department is a joke. I actually let Parkwood use my home as a show home to help them make an over $500 000 sale, and they return the favour by completely ignoring my request to have a supervisor come out and discuss my concerns about damage incurred by another build. They had someone come and supposedly repair the area. Did a horrible job and now Parkwood is cutting off all communication as of today according to last email. Stay away they are shady.
31 August 2018
Comment from Parkwood Master Builder:
We appreciate your feedback, and are sorry to hear of your upset. Our team strives to provide an excellent experience throughout. As per our conversations about your stairs on Friday and Monday, our trade will be in contact with you directly to rectify the stairs and landing.
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