Fountain Blue Pools

Fountain Blue was contracted on or about May 2017 to add a sun-shelf to our existing pool, replace all of the pool equipment, add a pool heater, change the pool lighting, and, as well, extend the pool deck and cover the same with travertine. As of May 2019, the project is ongoing. When extending the deck, one of the footers was placed incorrectly and Fountain Blue forced a contract adjustment to have the footer placement corrected at our expense. In conjunction with forcing the us to pay for the footer placement correction, additional travertine was charged, but never delivered to the work site. In the end, the extra stone was proven to be completely unnecessary but ordered by Fountain Blue solely to make it appear a change request was made to justify their error in footer placement. In the end, Fountain Blue failed to voluntarily adjust for the overcharge of stone material until demand for the same was made. The overcharge for correcting the placement of the footer was never refunded, though request for the same has been made via email numerous times. Further, the deck extension covered existing sprinklers, which the Fountain Blue construction foreman said would be capped but were not. Subsequent use of the sprinkler system caused extensive damage to the new deck as the decking material raised/floated and the sand under the stone washed out. Only a modest attempt was made by Fountain Blue to correct the issue, the consequence of failing to cap the sprinklers is reflected in the decking inspection, which failed. The negligence is further reflected in the overall appearance of the deck which has since, in a manner of mere months, become uneven/sunken/sloping and riddle with weeds and unsightly if not dangerous. The deck that was replaced stayed flat and weed free for 20 years when only after 4 months, the new deck looks older than the one that was replaced. As some sprinkler lines where cut, and not capped, in the laying of the deck the entire sprinkler system was compromised after use and had to be replaced due to the amount of sand and debris which filled the sprinkler lines. A cost that Fountain Blue has left entirely for me to assume as a badge of my stupidity for hiring them. Immediately upon completion of construction, the pool was left with cracked decorative tiles newly installed by Fountain Blue as well as gobs of caulking material on the face of tiles along with a lot of tile fogging. Further, by the admission of one of the Fountain Blue owners, Lisa, who sought to bring in a third party leak detection service to absolve Fountain Blue as responsible, the pool has leaked *incessantly* since Fountain Blue completed construction. The third-party leak detection company only found fault in the new construction areas and performed a repair to the skimmer throat that has since made it impossible install a skimmer door. The skimmer door now sits forgotten on top of the electrical panel. Other leaks continue to exist at the equipment and Fountain Blue makes no attempt to fix them though they do frequently send us invoices to charge for the necessary leak repairs. Too, the manner the equipment is plumbed is sure to see leaks continue to develop in the future as the filter cannot be removed from the canister without disrupting the pipes as they are not secured to the concrete pad and shift and turn/twist at will when the filter canister or even the skimmer basket is opened. Other forced contract adjustments were made during the course of project completion to include Fountain Blue making us responsible for 'extra equipment rental' to execute a portion of the contracted work and forcing us to assume 'overage costs' associated with the electrical work. Despite paying extra for accomplishment of the electrical work, the equipment master breaker must be reset after any heavy rain as the circuit breaker blows and the all the equipment ceases to function. Due to the incessant leaking, the pool suffers from horrible allege growth and scaling, which Fountain Blue has charge us nearly $1000 to mitigate, but the allege and scaling swiftly return due to the need to continue to fill the pool with city water to keep water levels sufficient for the pool equipment to function. When the new equipment was installed, we were promised a three year warranty; however, the salinator failed in the first few months and Fountain Blue forced us to pay for a replacement rather than exercise any promised warranty. The likely cause of the salinator failing is that it runs at 'max' to try to fight the allege that grows from compensating for the loss of water with near daily additions of untreated water. Since the replacement of the salinator, the pool has no longer been managed as the salt water pool it is; rather, the pool is now treated like a regular chlorine pool. tl;dr Steer far away from Fountain Blue

Fountain Blue Pools built a headache free pool for us. The FBP team was creative in design, obtained all required permits, and kept to the schedule and budget. Pricing was very competitive. All service and technical staff are dependable, reliable and extremely professional. We have and will continue to recommend Fountain Blue Pools.

We decided to go with fountain blue pools for our new construction pool. Joanna Potter was very knowledgeable and patient and walked us through the whole construction process from beginning to end. She addressed every concern we had and made sure our vision for our new pool was visualized. The entire staff was great and I would recommend them! We absolutely love our pool!

Joanna was our sales rep and she did an amazing job designing a pool for us. The construction process was quick and fountain blue did an awesome job of building our family a pool we will use for a long time. Everyone at the company is very friendly and helpful. After shopping around at many different companies we couldn't be happier we chose Fountain Blue

Talk about a dream come true! I decided to have an inground pool installed in the back yard of my recently purchased home. I first met with JoAnna, who helped create a beautiful graphic of what I had in mind, within my budget. She was so sincere, informative, and available to address my questions throughout the process. It was very easy communicating with the construction department as well. As promised, we were swimming in our beautifilul new pool by Christmas. I am so grateful fate led me to Fountain Blue Pools and it's wonderfull staff.

I hired Fountain Blue Pools to put in my first in-ground pool. They installed my NEW BEAUTIFUL Pool and their Sales , Office and Service Representatives were very professional. Since this was my first pool it was a learning experience for me and they walked me through the process step by step and answered all my questions. Joanna(Jo) Potter, my Sales Representative and Lauren Harpster in the Construction Department made sure I knew exactly what was going to happen during my pool construction. I have to say I received Exceptional Customer Service from Fountain Blue Pools.

We hired them based on a free lance sales person. At the time, we were under the impression he worked for or owned the company. We ended up with a beautiful pool and moved in to the new house in January 2016. Then problems started...the pool had to be drained and acid washed then refilled...at our expense to refill ($300). Phone calls went un-returned and in the end of March I noticed cold water and called, the GAS heater had blown up. Today is Memorial Day Friday and I still don't have my warranty heater replaced. For one, Fountain Blue FORGOT to call the heater company 2 weeks ago and today, the heater contractor got a call his new furniture was in, so he went home until Tuesday. The on-sit service techs are GREAT...the people in the office seem to care less and seem VERY dis organized. By the way, they guy who sold us on the company never worked there and disappeared before we picked tile. Again, beautiful tile but really bad attention to customers needs and details...do you want to go roughly 7 weeks without your pool, then hire them.