About Us
Natural Gallery Kitchens and Bath specializes in natural stone counter tops. Stop by our showroom to see over 50 different choices of premium granite, a variety of edging options, our stainless steel and granite composite kitchen sinks, and our ceramic bathroom sinks.
Talk with our showroom associate or our business manager, Joanna, about your project, make design selections, then take a walk through our warehouse to see your slab and even more countertop options. We do free estimates if you bring or email measurements of your countertops, and we always strive to do the best we can for every customer.
Services Provided
StoneCountertops, Granite Countertops, Marble Countertops, Quartz Countertops, Maple Wood Kitchen Cabinet, Solid Wood Kitchen Cabinet, Maple Wood Vanity Cabinet, Solid Wood Vanity Cabinet, Quartzite Countertops
Areas Served
Garner, Knightdale, North Hills, Raleigh, Rolesville, Wake Forest, Chapel Hill, Durham, Cary, Apex, Clayton, Holly Spring, Morrisville
Category
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9 Projects
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Business Details
Business Name
Natural Gallery Kitchen & Bath
Phone Number
+1 919-878-1988
Website
Address
2201 Brentwood Rd, Ste#109
Raleigh, NC 27604
Typical Job Cost
USD 1,500 - USD 3,000
Our granite starts at $29/square foot. We have a variety of edges that are no additional charge, with two more ornamental options that are an additional $15/foot.
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Credentials
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1 Ideabook
Contact Natural Gallery Kitchen & Bath
A week later we received an angry call that there were "more problems" pertaining to the cleanliness of our technicians, the customer accusing them of being "lazy & unprofessional" because he had found white stains on his deck & a few screws left over in his yard. He declared he was immensely unhappy with our company, that he wouldn't be recommending us to his friends & family because dealing with us had been a terrible experience, & demanded that we pay for someone to power wash or repaint his deck. Although there was the issue with the vacuum bag, we had understood that at the end of the day they were happy with both our work & service & were shocked to now hear such aggressive feedback.
As with any instance when monetary retribution is demanded, the request must be put by the owner, who was not in the office at the time. Additionally, from the perspective of a business, we cannot immediately assume that our technicians are at fault if the issue is brought to our attention many days after they were working on the property. It is possible that they truly are, & we never claim that they aren't up front, but neither can we confirm. We must reach out to them & question them about the allegations before we can agree to accept all fault. Therefore, we explained that after receiving pictures & reviewing them with the owner & installers, we would let him know what we'd be able to do for him. Because our office staff are facilitators & not decision makers when it comes to repair requests, we did all we could in the form of assurances that the feedback would be passed to the appropriate parties & guarantee a response ASAP, & on both of these fronts we followed through. We did not put a time frame on the said response, only that we would do all we could to supply a solution as soon as feasibly possible. Peter did not return from his rounds until after business hours that day, so the first thing the next morning we called with his response. It was that Peter could come out that afternoon to clean up the dust, & we were told that that would be okay.
First Peter used a scrub brush & water, & while the deck was still wet the clean-up appeared successful. A few hours later the customer called back saying the stains were back now that the deck was dry, so Peter went out again. For both visits, Peter went straight to work on the deck not to avoid the customer or attempt to hide anything from him, but in an effort to be as efficient as possible. Before Peter could attempt to clean the stains a second time, the home owner again demanded that we pay to repaint his deck as "nothing could be done." As the stains had somewhat responded to the first attempt, Peter explained that he could not agree to these terms without attempting a second time, as he was confident he was making progress and could finish with a different method. In the end, he was able to remove the white stains by buffing the deck with a clean cloth. No chemicals, liquids, or cleaning solutions were used, only a clean, dry cloth.
First the customer said that we pulled off the paint of his deck. When Peter showed him his rag had only white on it, the customer claimed that the finish was different from the unaffected areas of his deck. We have pictures of the unaffected areas compared to the cleaned areas showing this claim is simply not true. When Peter stated that the customer's accusations that we had damaged his property were unfounded & that our involvement in the matter was complete, the customer responded with rudeness & foul language. Peter maintains that he never used cuss words in return, although he does not deny raising his voice in response to the customer's treatment of him.
He is not known to yell or otherwise behave unprofessionally towards customers; it is our understanding that these were extenuating circumstances as this treatment was nothing like he'd ever been shown by a customer before.
We accept that the installers made a mistake in not putting tarps on the deck to facilitate easy clean-up. It is not typical for our technicians to use decks or patios for cutting or polishing. These tasks are usually performed in the driveway or a grassy area by our truck, where dust leaves no stains & naturally washes away. We are not sure why they strayed from protocol on this day & for their actions we apologize. We suspect they considered the leaves sufficient coverage, & if so they were mistaken. Be assured they will not make this mistake again. It is our belief that we responded appropriately and completed our responsibility by successfully removing the stains ourselves.
To any future customers who have read this far, we are confident that our other reviews & your own interaction with our company will show that we treat customers with the utmost respect & will complete your installation without issue. In the rare event that there is a problem with your installation, we will do all within our power to remedy any issues that were the fault of our installers & will do so with speed & professionalism.