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About Us
Established in 1978, Julian Tile has grown to be one of the top Tile Importer/Distributors in Western Canada with over 100 employees. Our Head Office and Distribution Centre is located in Langley, B.C., with Branches in Burnaby, Edmonton, Calgary and Winnipeg. We also cover the Western USA market with locations in Seattle and Portland under Statements Tile & Stone.
The Julian Collection includes a huge selection of tile and porcelain slabs from around the world. Our buyers personally select only the finest material for the Julian Collection. That means we can stand behind the quality and beauty of our products.
Services Provided
tile distribution
Areas Served
Langley, Abbotsford, Abbottsford, Aldergrove, Cloverdale, Coquitlam, Langley Township, Maple Ridge, Pitt Meadows, Port Coquitlam, Surrey, Walnut Grove, ritish Columbia, Alberta, Edmonton, Washington State, California, Nevada
Category
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Business Details
Business Name
Julian Tile
Phone Number
+1 604-299-4085
Website
Address
9688, 203rd St
Langley, British Columbia V1M4B9
Canada
Followers
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Credentials
2 Houzz Awards
3 Houzz Badges
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Write a Review
27 Reviews for Julian Tile
Newest first
Jerzy Kaminski
Average rating: 5 out of 5 stars
The company was recommended to me by my tile installer Marek.
Julian tile employees were very helpful with ideas and recommendations both in the showroom and at the cashiers.
Lots of choices and quality tiles.
Modern styles and sizes (really large ones if that's what you need)
Sizes now are larger, but do not over do it within the space available.
17 March 2023
HU-610762394
Average rating: 1 out of 5 stars
It has been a long time since I experienced such a bad customer service as the one with Julian Tile, Burnaby. Not only were their sales staff completely untrained in the basics of selling but they know next to nothing about the products they promote. As for the Order Department, the unhelpful, uncaring and simply rude (huffing and puffing because they had to do a days work) attitude just wanted to make me walk out - which I eventually did. They had no way of assisting with some basic technical aspects to installation and just stared at one another, shrugging their shoulders as if to say; "well, we just don't know". Asking if they had anyone who could assist me, I was handed a post-it note with the name of someone who could 'possibly' help but they were not around and I was not offered the option for that person to contact me. Sitting slumped and looking miserable with zero interest in what they do is not the warm and welcoming approach I expect from a company such as Julian. It was actually embarrassing for me to be in the same room. My suggestion is that, if they don't like their jobs, leave and do something else and give work to those who are more grateful for the income. Interestingly, my tile inquiry was for a showroom and only required 500 s/f. The project itself however is far more. Glad they have the luxury to lose it.
13 April 2021Last modified:13 April 2021
Comment from Julian Tile:
At Julian, we pride ourselves on having the best products and giving excellent customer service so I am very sorry to hear we did not do a good job during your visit. We certainly want to do better. If you would please give me a call, I would like to have the opportunity to talk to you to better understand what went wrong and make sure we resolve the problem. I would also be happy to answer any questions you may have or assist in selections.
Thank you.
Rosa 604 299-4085
Thank you.
Rosa 604 299-4085
Aleksandr Pankrat
Average rating: 1 out of 5 stars
I had a very sad experience with julian tile yesterday. I working subcontractor and from time to time buying stuff from your store. Yesterday, I place it in order and as usually parked on from warehouse gate and spent 45 min. to wait when my order will be complete. But nobody didn't come to me to ask what I waiting for during this time. I addressed two times to your stuff, one on the front desk, one to the warehouse worker, and as I mentioned no one come to me with my order during 45 min.I came back to the front desk again and demand to cancel my order as nobody takes care of one. But "miracle" order was ready to pick up right away after my request. Today, I place a bigger order at Golden. And you know, everything perfect I left Golden in 10 min. When I visiting Golden at Langley I always have felt as I come to my best friends, they are always friendly. Opposite to your store, when I step into your store, first what I see, UNFRIENDLY faces behind the front desk. And I have feelings like I'm your enemy but not the customer. At the last time was my worst experience of all my life. I prefer to buy the same items from Ames in Burnaby but not from you. For this reason please delete my company account from your base, as no me or my customer never visit your store.I sure your stuff at the front desk well known my company name.
P.S. I really appreciate the lady with light hair, she came from the room with the big windows, behind the front desk and explained to your staff that I h
7 January 2021
Comment from Julian Tile:
Dear Mr. Pankrat:
I am sorry to hear you had a poor customer service experience with us. Thank you for bringing this to our attention and we apologize for any inconvenience. We have been in business for 43 years and we assure you this is not our standard. Our goal at Julian Tile has always been to deliver top products and a great experience to all of our clients. We are investigating the situation you describe and will contact you shortly.
Again, we apologize for your sad experience.
I am sorry to hear you had a poor customer service experience with us. Thank you for bringing this to our attention and we apologize for any inconvenience. We have been in business for 43 years and we assure you this is not our standard. Our goal at Julian Tile has always been to deliver top products and a great experience to all of our clients. We are investigating the situation you describe and will contact you shortly.
Again, we apologize for your sad experience.
I bought the marble tiles for fireplace surround. The color changed from inital whitish to medium grayish. So I called and asked how it could happen and salesperson told me I used the wrong glue. That is fine. I suggested that as the manufacturer, you knew your product more than the customers and a little of note such as " use what type of glue to achieve better result or it may change color based on the type of glue used" would be very appreciated for an individual client like me who is not in the trase and doesn't have a lot of experience with the properties of tiles. But the sales just told me I should ask if i don't know. Well, one has to know there is an issue to begin with.
22 April 2019
Deborah Jones
Average rating: 5 out of 5 stars
We met with Kalan, it was an awesome experience.He was very knowledgeable and professional we would definitely recommend Juliantile.
22 January 2019
Designs by KS
Average rating: 5 out of 5 stars
We love bringing our clients to Julian Tile. Maria and the team are very knowledgeable and professional, and they have a HUGE selection of quality and stylish tiles to choose from in their beautifully laid out showroom.
15 November 2017
Acanthus Interiors
Average rating: 5 out of 5 stars
It is always a pleasure to source product at Julian Tile. They have a wonderful selection of quality stone and tile with many unique designs that cannot be found elsewhere.
From the showroom to the warehouse, the staff is friendly and helpful.
This is definitely one of my favourite stops for tile!
Toula Favreau
Acanthus Interiors
19 October 2016
Shelley Scales Design Associates
Average rating: 5 out of 5 stars
I have been working with Julian for many years. I include their products in almost every home because the product line is comprised of well selected classic and contemporary looks that work for my clients. Staff are very helpful - its always a pleasant experience working with the the whole team at Julian Tile.
7 June 2016
Julian Tile was super helpful in sourcing a tile for a clients laundry room. We were looking for something unique and they were on the ball from start to finish. I will definitely consider using Julian Tile again for future projects. Thank you!
9 November 2015Last modified:3 November 2022
JHA™ Architecture + Interior
Average rating: 5 out of 5 stars
Our firm has been using products from Julia Tile for several years, and their rep. Maria is fantastic. She’s always on top of the new products and provides great service for us. They have a great selection of stone and tile. We would highly recommend Julian Tile to any design firm or homeowner.
When we were working for the Luxury Home Show & Design booth, we were in a bit of a bind with our initial tile choice and Maria was able to give us a great option for some tiles for our Master Ensuite Spa Bath. The result turned out to be a luxurious master ensuite which showcased Julian Tile's beautiful products.
26 June 2015
I've been purchasing from and sending my clients to Julian Tile for over a decade and always with great success. Their product selection and price points are great and their product knowledge is stellar. As a General Contractor it is essential that I confidently deal with and send my clients to reputable and knowledgable suppliers. Julian is one of my "go-to" suppliers for quality lines of tile.
-Christian Costo
Principal: Showcase Interiors Ltd.
3 April 2015Last modified:3 March 2023
Laura Grist Interior Design
Average rating: 5 out of 5 stars
Maria has been a welcome addition to our arsenal of great reps for tile products. Not only is she knowledgeable but she is organized and goes above and beyond her duty to make sure our projects look fantastic. Thanks again Maria
31 March 2015
Comment from Julian Tile:
Thank you Laura. It is most pleasurable working with your team who creates beautiful and unique home designs and again thank you for letting me be a part of it all.
Maria Magagnin
Maria Magagnin
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