Jansen Shutters & Windows

Dealing wihJansen Shutters has been horrible. Here are the details. Jansen Shutters and Windows (Jansen) installed custom hurricane shutters on my house in Tampa. Two of the Armor Screen shutters on doors to the outside were to have zippers to allow for egress. This involved extra cost. One was as ordered but the second was not. The original installation occurred in January 2019. I made repeated requests for service to fix the problem, but only after six months, when I threatened to file a BBB complaint, was my request acknowledged. A technician came on July 5, 2019. He discovered that there was a more serious problem than a lack of egress. Neither of the shutters for the two rear doors fit the openings. In other words, though we had paid in full for hurricane protection of all openings, two large doors were completely unprotected. On July 9 the same technician returned to pick up the two faulty shutters. I was told that they would see if they could fix the problem in house or would have to order new shutters for the doors. That is the last communication from Jansen. I have called, left voicemail messages, and sent an email message, but Jansen is completely unresponsive. Timeline: May 9, 2018Proposal accepted June 1, 2018Notice of commencement and initial payment January 11, 2019Installation and payment in full January 12-July 3, 2019Repeated requests for service to correct the lack of egress July 5, 2019Jansen technician discovers that neither of the shutters for the rear doors fits the opening July 9, 2019Jansen technician picks up the non-fitting shutters and takes them away July 10 – presentNo further communication from Jansen, despite several emails and phone calls

We had storm accordion shutters and two high impact windows installed in our home. Everyone was very thorough. Did an excellent job and cleaned up all of their mess.