Working with Dennis was a disaster and cost significantly more than originally quoted, and that was only after having to go to great lengths just to get the project finished as originally agreed. Dennis is an ineffective communicator and cares far less about getting the job done right as he does about making as much money as quickly as possible.
Dennis claims to have extensive experience in the industry but the reality is that he's been in flooring for 2 years and the rest of his career is in restoration. Unfortunately we found out the hard way that he doesn't really know what he's doing and was in over his head on our project. As a result, there were several issues that should have been brought to our attention prior to starting work (or paying a 50% deposit), that weren't even mentioned until we had reached the point of no return and we were given no choice but to pay additional money on 3 separate occasions. The first was about $100, the second issue was about $400, and the third issue was about $800.
His contract states that "With the exception of unforseen subfloor and structural issues, the price below is the price you will pay. In the case of unforseen conditions, we will stop work and discuss the options with you prior to progressing. In this situation, there may be additional costs to complete the job properly." We had removed all existing floor all the way down to the subfloor so there should have been ZERO unforeseen issues...but we still were asked to pay hundreds and hundreds of dollars for extra work to have our project completed properly.
Finally, when it came to stain our floors. We picked out a color with Dennis and he said "I can match that." We gave him the sample color that we wanted and he was on his way. We were never given a opportunity to approve the stain color on our actual floors before they came and performed the work (while we were out of the house, as directed by Dennis due to the smell). When we returned to find our floors stained the complete wrong color Dennis essentially said "too bad" and said we could pay an addition $800 to have them come back and sand/stain again. Even the crew that came back by said that it was the complete wrong color. Despite that, it took us over a week of going back and forth with Dennis to agree to do the work as originally agreed, and even then he showed up uninvited and unannounced to our home to pressure my wife (who was home alone while I was away) to signing a final agreement addendum that she had never seen before.
At every turn we were as agreeable as possible and gave them the opportunity to do the right thing every step of the way. Ultimately, we felt like that was taken advantage of due to our inexperience with this sort of work and due to the situation we were in (having to redo our kitchen unexpectedly due to a water leak).
We would never consider working with this company again nor would we ever recommend them to anyone else.
