Bespoke Joinery & Building/ Nottingham

Hi Rahul & Vibs
Thanks for the review and I’d like to add that it’s really good working with people that have a vision of what they are looking to achieve and the understanding that roads always have bumps. It was a pleasure working with you and I look forward to working with you again on future projects.
Kindest Regards

Hi Sharon
Thanks for the review, I’m happy we were able to help. If you ever need anything in the future please let me know.

I'm sorry that this is how you feel and that our working relationship had to end the way it did. I feel that it is only fair to answer each point made.
We were recommended by your architect, who you later said was incompetent because of issues you had with the design, which I explained to you at the beginning that these issues can arise.
I never tell any customer since Covid and subsequent supply issues that an extension like yours would be 14 weeks. I do however, say the guide used to be 12 to 14 weeks but at the moment it is not uncommon for them to go to 18 weeks.
A completion date could not be agreed as I explained to you several times, that because you were sourcing some of the works elsewhere, I could not be bound by other peoples lead times.
The extras you say you paid for and were not completed;
1: Drains that were charged as extra at 5% above cost were the re routing of drains below ground as specified by the building inspector and drainage to your kitchen island area that were never actually on the drawings. The gulley in the picture is complete and awaiting whatever patio etc you decide you want.
2: The loft you paid for was completed and charged for at cost.
3: The pocket door you paid for at the cost of supply. The framework however, was fitted and not paid for, these systems are then completed after plastering.
4: The built off plan part was that the roof would not work as designed, which I did explain to you several times. We altered the roof to suit, which meant structural changes, opening up and re cladding your Dorma, forming a flat roof area that wasn't visible from below, removing and re fitting of bedroom window and special low pitch roof tiles which were not in the original spec. Special low pitch roof light (not standard), all material and labour charged at 5% above cost.
You are right when you say that this situation became a stalemate when you informed me that you would not pay for the extra works to the roof and that the architect or the structural engineer should pay for it. All the works, without exception, were inspected and passed by building control.
The damage to your car was unfortunately caused accidentally by one of my contractors whilst erecting necessary safety equipment and who, by your own admission, when you told me about it weeks later, he had offered several times to pay for any repairs was told you really were not bothered about.
You also made it very clear to me that you had every intention of not paying the full and final bill and you would not sign a mutual contract committing both of us to satisfactory completion and payment. I also said that I was more than willing to let you use one of my trade accounts to purchase your kitchen (without profit to myself) at cost in an attempt to help you with your budget. I don't feel these are the actions of an unreasonable person.
I stand by the many customer reviews and the fact that we have been awarded winner for Customer Service by Houzz 2016, 17, 18, 19, and 21.