UBuildIt - Louisville

WORST EXPERIENCE OF MY LIFE!!!!! If you are looking to build a home and you've come across UBuild-IT ....... KEEP LOOKING!! We built a home recently and it was such a horrible experience. It took over 18 months to complete. The onsite presence was minimal, customer service was aggressive and rude (this is being kind)! I even contacted the higher ups with UBuild-IT to complain and look for help. Her response "Good Luck to you" We have had issues with invoices not being turned in, basically had to call and hound sub contractors to come back and complete projects. Our furnace was installed ...... and I'm not kidding they cut a 3x3 rectangular hole in the bottom. Not only did I have to bring this to the UBuild-It agent's attention more than once but other subcontractors brought it to their attention as well and still nothing was done. We would go weeks and months without anything being done to the home! Sometimes subcontractors would just show up and start work without us even being aware or being able to talk to them about what we wanted. The UBuild-It agent was either MIA or extremely rude, aggressive, and incredibly unprofessional! For your sanity I absolutely do not recommend use of this organization!!

We have just entered into a contract with UBuildIT to help us build a new home. We have the service to be very helpful and knowledgeable in finding resources for cabinets, Windows, flooring, etc. we are definitely enjoying the experience so far.

Have been working with UBuildIt & Drew Butler for a few weeks on building a house. We are finalizing the drawings at this point. Drew has been extremely helpful with every question anhd concern that we have. Still a little early in our project to judge the overall experience but so far so good!