Altez Development LLC

Avis Poon, a general contractor worked for during Sep, Oct for a shop renovation. She is an awful general contractor. I have no idea why someone would license her and it's a shame to whole construction industry. I just want to list some facts and my complaints below for whoever read this and avoid this disastrous company at your best interest. 1) Bait and Switch Push customers at the the beginning to choose them by promising to finish in 2 weeks. However, she keeps dragging for 2 months without fully done. 2) Very unprofessional quote. Quote without details. She started to work a little bit so that you can only stick with her company. She never wants to sign a contract about timeline, all details. Also, she wouldn't even want to give detailed quote. Everything in a BLACK BOX. You have no idea why she charged this amount. Even after we complained so many times and asked her to give detail quote. She failed to give cost with enough details. She likes to hide all details, so that she can eat up a lot using cheap materials etc. 3) Can't deliver what is agreed Even if we showed her a picture of a desired concrete floor, she just used a vague language telling us it's gonna be like those pictures. However, it's not even near what we expected. She was very reluctant to do a sample for us, even if her co-work offered. I was glad we insisted to do a sample first, so that we knew she wouldn't deliver what we want early. In the end we have to ask them to stop doing all those floor

First off, our project was completed on-time and on-budget. When we started the project, we had Houzz photos of what we wanted and worked with Carrie and Avis on landing the details. We started off with kitchen remodel and added in 3 bathrooms remodel afterwards, and everything was done and Carrie was communicative.

Altez did an awesome job with my condo remodeling. I was so happy with my experience that I kept recommending them to my friends. My condo was an old one. The Altez team sent a project manager to my condo to take all measurements. They then worked on a clear and detailed budget on the project. In the process, they noted all our concerns and explained to us in detail how the team was going to carry out the project. On the second-last day of the project, I went to my condo to check on the work. I was very happy that Altez team was refining all the finishing, including things I could not see or did not find problematic. I was convinced that they had a perfectionist eye and did everything well.

Altez is a highly professional, and more importantly, trustworthy company. We had interviewed other renovation companies and know the the many horror stories from friends and neighbors about selecting the wrong ones. Both Avis and Carrie were always professional, patient and courteous. The office staff showed a high level of responsiveness and respect. We enjoyed working with all of you. We would definitely use this company again and would recommend you and your company without reservation.