Avondale Decor, LLC

Order arrives, simply towel hooks. Only receive 3 of the 4 ordered and paid for. Trying to finish a new house construction and now have to wait even longer to finishing buttoning things up.

Purchased bathroom products from Avondale through Houzz. Avondale was not able to deliver the order within the ONE MONTH time window. (I ordered on Dec 31, 2017) I contacted Houzz on 1/30 letting them know that a delivery label had been printed on 1/23 (which interestingly updates my Houzz status as "Shipped") but the order hasn't actually left the vendor. Houzz contacted the vendor and apparently the order could not ship until 2/2. Honestly it seems like Avondale is gaming the system to make it look like they met the promised shipping timeframe. I requested the order be upgraded to overnight shipping since the promised deadline was already going to be missed. Mysteriously, I did not get an answer but the order then shipped 1/31. Why it couldn't ship for a month, it absolutely can't ship until 2/2, but then ships the day after I complain? I don't know. But I do know that I won't be ordering anything from Avondale Decor again. I could have order this all through another website, had it delivered and installed a month ago and saved all this headache. Extremely disappointed.

I received a towel rack and tp holder in a box with no instructions at all. Usually items like this provide instructions or a template, as the holes need to be exact. I called the number on the torn shipping invoice and was asked to take a picture of the box to prove there were no instructions. I asked for an online manual or website and was only provided a phone number. Surprisingly, there was no answer, so I had to leave a message. In their defense, the distributor offered to provide my mailing address to Avondale, so they could send me the instructions in the mail. Too bad my contractor had to leave.

The way they work is to piece together their various accessories from a large stock of parts, then assemble them in the US. Incorrectly. We are waiting on the third shipment from our order of 4 towel bars and a toilet roll holder. The first shipment was missing the toilet roll holder. The second was a toilet roll holder assembled from random parts which doesn't match anything we can find from the catalog, and also doesn't match the towel bars. Maybe the third will be a live wombat-we don't know. Kind of a pity, because the parts are heavy, fairly nicely constructed and coated.

I purchased an Allied Brass three glass shelf with oiled bronze suspension bars and towel rack. It is a beautiful unit and it was very carefully wrapped up and taped in good dense bubble wrap so the unit arrived more or less intact. The unit was shipped assembled but the towel rack portion had come unscrewed and the shelves on one side were loose when I undid the tape and unwrapped the bubble wrap. Luckily, I was able to find all the pieces, but it wasn't just a case of putting the towel bar back on from the bottom. The only way the towel bar could be installed was as the first step in the process of assembly. So, I had to disassemble and then reassemble it. Kind of a pain and after it was all soundly put back together I noticed a chip extending just beyond the washer from where the hole was drilled in the top shelf glass. It won't be very noticeable once hung on the wall, but I will know it is there. Suggestion for the seller. Don't bother shipping these these assembled. They don't hold up anyway (or somebody is careless in putting them together) , and you'll save a ton by using a fraction of the bubble wrap and smaller boxes. Just draw a diagram of where the plastic washers go in relation to each shelf. If a person can put together a floor lamp they can put this shelf together. Also, make sure the instructions for drilling the holes in the wall match the size of the shelf. I purchased a 16 inch shelf, but your instructions tell me to drill holes 19.5 inches apart.

Allied Brass is exceptional! They offer high quality products for your home and the selection of finishes is literally endless!

This is a group who say what they'll do and then do what they say. The quality of their work has been superb and we wish we could use them more.

DO NOT BUY. This company is useless. They took a week to "process" an order, than three weeks "in production", three days where there was a shipping label created but the item has still not shipped. DO NOT BUY FROM THEM.