The MP Studio

photography by Jake Fitzjones

—  Houzz
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HouzzUK added this to Grow Your Business: 7 Top TED Talks You Need to See5 March 2019

Improve client relationships We’ve discussed before the importance of being frank and open with clients from the outset, to ensure good working relationships. This is a similar ethos expressed in Amanda Palmer’s The Art of Asking, in which we learn that it’s important to listen to our clients and take time to understand their needs or journey, rather than just selling a service or product. Another invaluable insight for improving your listening skills is the TED talk by Celeste Headlee about 10 Ways to Have a Better Conversation. In it, you’ll learn how better conversation skills will in turn improve customer or client support and overall relationships.Encourage your clients to write a positive review for you

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